Prakriti Sen

OVERVIEW

Seasoned Human Resources Professional with a strong drive for success. HR expertise includes Employee Relations, Performance Management, Compensation and Benefits, Recruitment/Staffing, Employment Law/Compliance and Talent Management. Enforce company policies, mission, vision and values. Possess superior Communication, Leadership, Negotiating and Problem Solving skills. Work well independently as well as within a group. Interaction with all levels of management internally and on the client side. Experience reorganizing and building HR/Recruiting departments improving overall process and productivity. Organized and detail-oriented with a strong work ethic. Demonstrated strong organizational and time management skills while managing multiple projects.

• Joined Ascend in March 2019 as Manager Human Resource and was promoted to the post of Senior Manager Human Resource in March 2021.
• Team Size (Direct and Indirect Reportees) USA & Global as Manager HR was 9
• Team Size (Direct and Indirect Reportees) USA & Global as Senior Manager HR is 15

KNOWLEDGE ON:

● Organizational Management (OM)

● Personnel Administration (PA)

● Time Management

● Payroll & knowledge on ESS/MSS & LSO

TECHNICAL SKILLS:

● Operating Systems: MS-DOS, MS-WINDOWS 95/98/XP

● Word-Processors: MS-Word

● Spreadsheets: MS-Excel

● ERP Tools/Payroll Tools/Accounting Tools: CEIPAL/GUSTO/QuickBooks

Confidential (Report to CFO & CEO)

• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
• Create, develop, implement and communicate Human Resources policies and procedures through the organization.
• Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
• Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
• Identify staff vacancies and recruit, interview and select applicants
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, and employee relations.
• Plan, organize, direct and coordinate the personnel training activities of the organization.
• Represent organization at personnel-related hearings and investigations if needed. Administer compensation, benefits and performance management systems, and safety and recreation programs.
• Coach employees and managers on performance management and execution of performance improvement plans.
• Ensure execution of all performance management programs and procedures, including but not limited to performance appraisals and performance improvement plans

Recruiting Specifics:

• Implemented and developed Recruiting Process and Procedure. Create and foster relationships with Colleges/Universities and diverse professional organizations to attract and recruit candidates.
• Develop and Conduct New Hire on-boarding process.  Investigate/research new recruitment sources and coordinate and attend career fairs.
• Identify trends and innovative recruiting techniques in order to be competitive in recruiting practices.
• Draft internal promotion, offer and transfer letters.
• Affirmative Action/EEO Compliance

Employee Relations:

• Skilled and knowledge on handling Employee Relations issues  Ensuring all employee related issues and concerns are addressed and tracked
• Approved corrective action disciplinary action process/steps
• Communicates standards and best practices

Other Generalist Duties:

• Contracting and administering benefits plans with emphasis on medical and 401(k) plans Ensure legal compliance State and Federal employment laws including but not limited to OSHA, Title VII, FSLA, ADA, EEO, HIPAA, AAP etc.
• Complete open enrollment including healthcare budgeting, trend analysis, rate renewals and vendor reviews.
• Process semimonthly payroll through ADP Resource. Includes commission, draw and bonus payments.

Operational Duties:

• Key member of the Core Management Team responsible for implementing Resource Management (Service Level Approach to Operational functions), Process/Bench Management and Recruiting Systems.
• Recruiting departments POC, handle all issues and communications within Recruiting at every level within the organization.
• High level internal and client interaction (reported directly to COO). Developed, Managed and drove Fusion Technologies entire Recruiting Process in preparation of Sale to Alliance. Result was a 50% productivity increase across the board within the first 3 months with steady month to month improvement.
• Managed and Developed Recruiting Sourcing Team located in India.
• Responsible for setting, meeting and monitoring departmental and client SLA’s.
• POC for all Vendor/Consultant Contracts and pay schedules. Signature responsibilities for all Vendor invoices and payments i.e. confirmation of pay rates, transition fee’s, invoice adjustments etc.
• Responsible for weekly employee monitoring, corrective action and employee relation issues within the Recruiting department.
• Developed program for Behavioral Interviewing Techniques.
• Developed new Recruiting SOP’s and internal guidelines (rules of engagement) as needed.
• Worked flexible hours across night, weekend and holiday shifts.
• Delivered services to customer locations within specific timeframes.

Summary

Strategic thinker with a knack for data projection and finance, looking for advancement and growth as HR Head at KFF. Employee-wellbeing seeker with practical labor law knowledge.

Duties

• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Recruited top talent to maximize profitability.
• Devised hiring and recruitment policies for the company.
• Structured compensation and benefits according to market conditions and budget demands.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Reduced process gaps while supervising employees to achieve optimal productivity.
• Interviewed, selected, coached and supported associates, ensuring they performed in accordance with the established hotel standards and values.
• Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
• Cooperated with the sales staff to discuss and implement sales strategies to improve occupancy levels and revenues.
• Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Instructed senior leaders on appropriate employee corrective steps.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
• Distributed employee engagement surveys to identify areas of improvement.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Liaised between multiple business divisions to improve communications.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Coordinated technical training and personal development classes for staff members.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Fostered positive work environment through comprehensive employee relations program.

Summary

As the Head of HR and Client Acquisition at 2Pi Consultancy Services, I was responsible for driving the organization's human resources functions, including recruitment, employee development, performance management, and ensuring compliance. Additionally, I played the crucial role in acquiring new clients, nurturing existing relationships, and expanding the firm's client base through effective business development strategies.

Human Resource

• Developing HR strategies: Formulating and implementing HR strategies aligned with the company's goals and objectives.
• Recruited top talent to maximize profitability.
• Recruitment and selection: Managing the end-to-end recruitment process, including job postings, screening resumes, conducting interviews, and selecting suitable candidates.
• Employee onboarding and orientation: Facilitating the smooth onboarding of new employees, conducting orientation programs, and ensuring a positive integration into the organization.
• Training and development: Identifying training needs, designing training programs, and organizing development initiatives to enhance employee skills and knowledge.
• Performance management: Establishing performance management systems, conducting performance appraisals, and providing feedback and guidance to employees.
• Employee engagement: Implementing initiatives to foster a positive work culture, promote employee satisfaction, and improve retention rates.
• Compensation and benefits: Overseeing the design and administration of compensation and benefits programs, ensuring they are competitive and aligned with industry standards.
• Employee relations: Handling employee grievances, managing disciplinary actions, and fostering a harmonious work environment.
• Policy development and compliance: Developing HR policies and procedures, ensuring compliance with labor laws and regulations.
• Instructed senior leaders on appropriate employee corrective steps.
• Distributed employee engagement surveys to identify areas of improvement.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Client Acquisition:

• Business development: Identifying potential clients and markets, developing strategies to expand the client base, and establishing strong business relationships.
• Lead generation: Utilizing various channels to generate leads, such as cold calling, networking, attending industry events, and leveraging online platforms.
• Client meetings and presentations: Conducting meetings with prospective clients, understanding their recruitment needs, and delivering compelling presentations to showcase the firm's services.Proposal development: Collaborating with the team to create customized recruitment proposals, addressing client requirements and offering tailored solutions.
• Negotiation and contract closure: Negotiating terms and conditions with clients, finalizing contracts, and ensuring smooth transition and handover to the recruitment team.
• Market research: Staying updated on industry trends, competitor analysis, and market demands to identify opportunities and adapt strategies accordingly.
• Client relationship management: Building and maintaining strong relationships with existing clients, addressing their concerns, and ensuring high levels of client satisfaction.
• Collaboration with recruitment team: Working closely with the recruitment team to align client requirements with the available talent pool and ensuring successful placements.

Summary

As a Relationship Manager in Corporate Banking at Standard Chartered Bank in India, my work revolved around nurturing client relationships, driving business growth, providing financial advice, managing credit risk, and delivering a range of banking products and services to corporate clients. My role required a strong understanding of the banking industry, financial analysis skills, relationship-building capabilities, and the ability to work collaboratively within a team.

Responsibilities

• Maintaining the relation with the top corporate of the location
• Servicing the corporate regarding all kinds of banking needs
• Cross selling of Wealth Management Products

Achievements

• My Accomplishments in Standard Chartered Bank are:
• Had already achieved more than 82% of my annual target in insurance in just 6 months
• Had booked the highest no of sip’s (43) in a single month in smart pay pan India
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Worked with [Name] and [Name] departments to facilitate communication and deliver personalized solutions to customers.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Participated in industry events and trade shows to promote products and services.
• Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
• Client Relationship Management: Build and maintain strong relationships with corporate clients, understanding their financial needs, and providing personalized banking solutions. Act as the primary point of contact for clients, ensuring high levels of customer satisfaction.
• Business Development: Identify and acquire new corporate clients by prospecting, networking, and leveraging existing relationships. Conduct market research to identify potential opportunities and develop strategies to expand the bank's client base.
• Financial Advisory: Provide expert financial advice to corporate clients, helping them optimize their capital structure, manage liquidity, and achieve their financial goals. Offer customized solutions that align with clients' business objectives and risk appetite.
• Credit Analysis and Risk Assessment: Assess the creditworthiness of corporate clients by analyzing financial statements, cash flow projections, industry trends, and market conditions. Prepare credit proposals, conduct risk assessments, and ensure compliance with internal policies and regulatory requirements.
• Product and Service Delivery: Collaborate with internal teams such as treasury, trade finance, cash management, and investment banking to deliver a comprehensive suite of banking products and services to corporate clients. Coordinate the implementation and execution of financial solutions tailored to meet clients' specific requirements.
• Portfolio Management: Monitor and manage the performance of the corporate client portfolio, analyzing financial metrics, identifying potential risks, and taking proactive measures to mitigate them. Identify opportunities for cross-selling and upselling banking products to maximize revenue generation.
• Compliance and Risk Management: Ensure compliance with internal policies, procedures, and regulatory guidelines while conducting client transactions. Stay updated on industry regulations and proactively manage risks associated with the portfolio.
• Team Collaboration: Collaborate with colleagues, including relationship managers from other departments, credit analysts, operations teams, and support staff to deliver seamless banking services to clients. Foster a strong teamwork culture and actively contribute to the overall success of the team and the bank.
• Relationship Reporting and Documentation: Maintain accurate and up-to-date records of client interactions, transactions, and correspondence in the bank's systems. Prepare regular reports on portfolio performance, pipeline, and business development activities

Achievements

• Had booked the highest amount of Insurance ( single policy ) in South Zone of 4.8 Lakhs and second pan India
• Had logged in the highest number of SIP's in a single month PAN India.
• Had been certified for my performance in the month of March and April by our NSM and Head Wealth

Summary

As a Sales Manager in the agency channel, my primary focus was on recruiting, training, and managing a network of agents to promote and sell life insurance products. I was responsible for driving sales, achieving targets, providing support to agents, ensuring compliance, and maintaining strong relationships with both agents and customers.

Responsibilities

• Agent Recruitment and Onboarding: Identify potential agents through various channels, such as referrals, networking, and advertising. Conduct interviews, assess candidates' suitability, and onboard selected agents by providing training on insurance products, sales techniques, and company policies.
• Agent Training and Development: Continuously train and develop agents to enhance their product knowledge, sales skills, and understanding of insurance regulations. Conduct regular training sessions, workshops, and provide ongoing support to help agents succeed in their roles.
• Sales Target Achievement: Collaborate with agents to set sales targets and develop action plans to achieve them. Monitor agents' sales activities, track their progress, and provide guidance and motivation to meet or exceed sales goals.
• Sales Promotion and Lead Generation: Develop strategies and implement initiatives to promote insurance products and generate leads. Coordinate marketing campaigns, participate in events, and leverage various communication channels to create awareness and attract potential customers.
• Agent Performance Management: Regularly review agents' performance, identify areas for improvement, and provide feedback and coaching to enhance their productivity and sales effectiveness. Implement recognition programs to incentivize high-performing agents.
• Relationship Management: Build and maintain strong relationships with agents, providing ongoing support, addressing their queries and concerns, and acting as a point of contact for their needs. Foster a positive and collaborative working environment to strengthen the partnership with agents.
• Compliance and Documentation: Ensure agents adhere to regulatory requirements and comply with the company's policies and procedures. Review and verify documentation related to insurance applications, claims, and other relevant paperwork to ensure accuracy and compliance.
• Market Intelligence: Stay updated on industry trends, market conditions, and competitors' offerings. Analyze market data and provide insights to agents on emerging customer needs and preferences to support their sales efforts.
• Reporting and Analysis: Maintain accurate records of sales activities, agent performance, and customer interactions. Prepare regular reports and provide analysis to management regarding channel performance, sales trends, and market insights.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Established and cultivated solid business relationships with new or existing customers.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Evaluated performance against goals and implemented appropriate development plans.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Recruited and hired top-level talent to add value and expertise to sales department.

Summary

As the Retentions Manager of Key Accounts I was assigned Bharti Telecom in Andhra Pradesh. My primary focus was on developing and implementing strategies to retain existing customers, reduce churn, and increase customer loyalty. I analyzed customer data, addressed concerns, designed loyalty programs, collaborated with cross-functional teams, and leverage analytics to drive proactive retention initiatives. My work contributed to the company's overall growth and customer satisfaction goals.

Responsibilities

• Worked effectively in fast-paced environments.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Customer Retention Strategy: Develop and execute a comprehensive customer retention strategy aligned with the company's objectives. Analyze customer data, identify churn patterns, and devise strategies to minimize customer attrition.
• Churn Analysis and Mitigation: Analyze customer behavior, usage patterns, and feedback to identify reasons for churn. Collaborate with cross-functional teams, such as marketing and customer service, to address customer concerns, resolve issues, and improve overall customer satisfaction.
• Customer Loyalty Programs: Design and implement customer loyalty programs and initiatives to enhance customer engagement and loyalty. Develop targeted offers and incentives to encourage customers to stay with Bharti Telecom and upgrade their services.
• Customer Win-back: Develop strategies to win back customers who have churned. Analyze customer segments, determine the most effective approaches, and implement win-back campaigns to reactivate churned customers.
• Customer Relationship Management: Build strong relationships with high-value customers, understanding their needs and preferences. Provide personalized support, resolve escalations, and ensure a positive customer experience.
• Retention Analytics: Utilize data analytics tools and techniques to identify trends, patterns, and predictive indicators of customer churn. Generate reports and insights to guide decision-making and drive proactive retention initiatives.
• Cross-functional Collaboration: Collaborate with various internal teams, including marketing, sales, customer service, and product development, to align retention strategies with overall business goals. Coordinate efforts to ensure consistent and effective customer retention practices.
• Customer Feedback and Surveys: Collect customer feedback through surveys, focus groups, and other channels. Use customer insights to identify areas for improvement, enhance service offerings, and address pain points to reduce churn.
• Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) related to customer retention, churn rates, and win-back metrics. Prepare regular reports and presentations to senior management, highlighting achievements, challenges, and proposed actions for improvement.

Summary

As a Sales Associate at Dell India International Services in the EMEA region, my role revolved around driving sales, building strong client relationships, delivering excellent customer service, and meeting revenue targets. My work involved market analysis, product knowledge, sales support, and collaboration with internal teams to ensure customer satisfaction and achieve sales objectives.

• Helped customers locate products fitting their needs.
• Engaged with customers to build rapport and loyalty.
• Engaged with customers to effectively build rapport and lasting relationships.
• Answered customer questions about sizing, accessories, and merchandise care.
• Sales and Revenue Generation: Meet or exceed sales targets by actively prospecting and engaging with potential customers in the EMEA region. Identify client needs, present Dell's products and solutions, and negotiate contracts to secure sales and generate revenue.
• Client Relationship Management: Build and maintain strong relationships with existing clients in order to drive customer satisfaction and retention. Understand clients' business requirements, provide product recommendations, address inquiries, and proactively identify opportunities for upselling and cross-selling.
• Product Knowledge and Demonstration: Develop a deep understanding of Dell's product portfolio, including hardware, software, and services. Effectively communicate product features, benefits, and value propositions to clients through demonstrations and presentations.
• Market Analysis and Research: Stay informed about market trends, competitive landscape, and industry developments within the EMEA region. Conduct market research to identify potential customers, industry verticals, and sales opportunities. Use insights to tailor sales strategies and positioning.
• Sales Support and Collaboration: Collaborate with internal teams, such as pre-sales, technical support, and marketing, to ensure smooth sales processes and customer satisfaction. Leverage internal resources and expertise to address customer requirements and provide timely resolutions.
• Sales Pipeline Management: Manage and update the sales pipeline, including tracking leads, opportunities, and sales activities using CRM tools. Regularly update sales forecasts, provide accurate sales reports, and participate in sales meetings to discuss progress and strategies.
• Customer Service and Issue Resolution: Provide excellent customer service throughout the sales process, including post-sales support. Address and resolve customer inquiries, concerns, and issues promptly, ensuring a positive customer experience.
• Sales Training and Development: Stay updated on Dell's product offerings, sales techniques, and industry knowledge through continuous learning and training programs. Enhance sales skills, product knowledge, and understanding of customer needs to effectively drive sales growth.
• Compliance and Documentation: Ensure compliance with company policies, procedures, and legal requirements during sales processes. Maintain accurate records of sales activities, contracts, and customer interactions in CRM systems.