Prakruti Dhiliwal
Vadodara
Summary
With a proven track record at ICICI Prudential Life Insurance, I excel in client assessment and upselling, leveraging my strong oral communication and CRM software skills. Achieved significant client base growth through effective customer relationship management, demonstrating a goal-oriented mindset and the ability to thrive under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Advisor -Freelancer
icici prudential life insurance
Vadodara
12.2024 - Current
- Responded to customer inquiries and problems to promote great service.
- Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
- Communicated with clients by phone and email to answer questions and offer services.
- Maintained detailed knowledge of popular national and regional insurers to efficiently compile suggestions for clients.
- Employed assumptive sales techniques to efficiently close and process sales.
- Assisted customers in filing claims and resolving disputes arising from policy coverage issues.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Participated in continuing education activities to stay abreast of latest developments in the field.
- Maintained accurate records of client profiles, policy details, and payment histories.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Answered insurer questions regarding policyholders.
Small Business Owner
Destiny Designer
Vadodara
06.2024 - Current
- Drew and printed draft charts, illustrations and other artwork using specialized computer software and plotters.
- Implemented client feedback into design revisions, ensuring final deliverables met project requirements.
- Collaborated with clients and stakeholders to ensure satisfaction of design deliverables.
- Developed, designed, laid out and produced variety of technical illustrations for brochures, banners, and signs.
- Produced projects for advertising and informational purposes.
- Submitted design ideas to plan projects with customers and managers.
- Worked with customers to present mockups and collect information for adjustments.
- Created print materials, such as brochures, flyers, and business cards, from concept to completion.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
- Edited photographs for use in digital media platforms including web banners and social media posts.
- Maintained up-to-date knowledge of industry trends in graphic design technologies.
- Selected colors and themes while adding functionality to create new designs.
- Utilized typography, color, and layout to enhance visual communication and message clarity.
- Analyzed and interpreted client briefs to create designs that meet business objectives.
- Contributed ideas to brainstorming sessions regarding new products or features.
- Reviewed final layouts, making improvements and suggestions as needed.
- Assisted in selecting colors, images, text style and layout for each project.
Head Counselor
RENAISSANCE EDUCARE PVT LTD
VADODARA
11.2023 - Current
- Guided students on international education options, resolved their concerns, handled registration formalities.
- Attending the university training and workshops to keep updated on recent changes in the university, courses, and rules and regulations for the countries.
- Maintained records for all registered students, including visa statuses.
- Specialized in student visa counseling for USA, UK, Canada, Australia, and Europe.
- Set goals and created action plans to reach objectives.
- Consistently achieved sales targets.
- Suggesting universities based on profiles and completing the application process.
- Assisted students with visa application procedures.
Senior Business Development Manager
GLOBUS CONSULTING PVT LTD
VADODARA
09.2023 - 10.2024
- Collaborated with senior management to define strategy objectives and align resources accordingly.
- Monitored customer feedback to inform product design decisions.
- Identified and pursued upselling and cross-selling opportunities within the existing client base.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Implemented CRM strategies to improve customer engagement and retention.
- Negotiated and closed high-value contracts with new and existing clients to increase market share.
- Conducted market research and reported on competitors.
USA -Counselor
Enbee Education Centre Private Limited
Vadodara
07.2023 - 09.2023
- Counseling the students for overseas education; follow-up with the student, solving the student queries and handling the registrations
- Attending the university training & workshops
- Maintaining the data of all registered students and their Visa status etc
- Accepting and filtering student application
- Assessing application according to the eligibility criteria
- Organizing and filing of recruitment documentation
- Referring accepted student to scholarship and bursary information as applicable
- Preparing visa files for embassy interview
Manager-GMO Montana state University /Hawaii pacific University /Mount saint Mary University
MSQUARE MEDIA
Vadodara
03.2023 - 06.2023
- Counseling the students for overseas education; follow-up with the student, solving the student queries and handling the registrations
- Arranging the university training & workshops for Agent and counsellor
- Maintaining the data of all registered students and their Visa status etc
- Accepting and filtering student application
- Assessing application according to the eligibility criteria
- Organizing and filing of recruitment documentation
- Referring accepted student to scholarship and bursary information as applicable
- Preparing visa files for embassy interview
- Helping students for visa interview preparation
- Promotional and Marketing Activity for 6 university /Institute Representation
- Building Agent Network
- Attending Education Fair -Student enrollment to university
- Promoting the MSM Portal to Agent and counsellor
USA -Counselor
IDP EDUCATION PVT LTD
Vadodara
01.2022 - 03.2023
- Counseling the students for overseas education; follow-up with the student, solving the student queries and handling the registrations
- Attending the university training & workshops
- Maintaining the data of all registered students and their Visa status etc
- Accepting and filtering student application
- Assessing application according to the eligibility criteria
- Organizing and filing of recruitment documentation
- Referring accepted student to scholarship and bursary information as applicable
- Preparing visa files for embassy interview
- Helping students for visa interview preparation
Admission Counselor
NEW ZEALAND GATEWAY PVT LTD
Vadodara
09.2019 - 12.2021
- Counseling the students for overseas education; follow-up with the student, solving the student queries and handling the registrations
- Attending the university training & workshops
- Maintaining the data of all registered students and their Visa status etc
- Accepting and filtering student application
- Assessing application according to the eligibility criteria
- Organizing and filing of recruitment documentation
- Referring accepted student to scholarship and bursary information as applicable
Counselor
RENAISSANCE EDUCARE
Vadodara
07.2018 - 06.2019
- Counseling the students for overseas education; follow-up with the student, solving the student queries and handling the registrations
- Attending the university training & workshops
- Maintaining the data of all registered students and their Visa status etc
- Counseling for only student visa: Australia
Education
BCA Design -
Babasaheb Ambedkar Open University
12.2021
Bachelor of Accounting -
Australia
Australia12.2017
Xth -
Ambe vidhyalaya
Gujarat12.2012
XIIth -
Ambe vidhyalaya
Gujarat12.2010
Skills
- Oral communication
- Written communication
- Organizational skills
- Time management
- Customer relationship management
- Multi-tasking
- Ability to work under pressure
- Patience
- Enthusiasm
- Administrative skills
- Ability to perform tasks under minimal supervision
- Data interpretation
- Goal-oriented mindset
- Financial planning
Languages
- English
- Hindi
- Gujarati
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 08/10/94
- Gender: Female
Certificatequalification
Certificate Course in Hospitality Management and Travel and Tourism Management, Frankfinn Institute, Vadodara, 1 Year
Certification
- Life Insurance Agent Certificate (IC38), Certificate Exam in English
Timeline
Insurance Advisor -Freelancer
icici prudential life insurance
12.2024 - Current
Small Business Owner
Destiny Designer
06.2024 - Current
Head Counselor
RENAISSANCE EDUCARE PVT LTD
11.2023 - Current
Senior Business Development Manager
GLOBUS CONSULTING PVT LTD
09.2023 - 10.2024
USA -Counselor
Enbee Education Centre Private Limited
07.2023 - 09.2023
Manager-GMO Montana state University /Hawaii pacific University /Mount saint Mary University
MSQUARE MEDIA
03.2023 - 06.2023
USA -Counselor
IDP EDUCATION PVT LTD
01.2022 - 03.2023
Admission Counselor
NEW ZEALAND GATEWAY PVT LTD
09.2019 - 12.2021
Counselor
RENAISSANCE EDUCARE
07.2018 - 06.2019
BCA Design -
Babasaheb Ambedkar Open University
Bachelor of Accounting -
Australia
Xth -
Ambe vidhyalaya
XIIth -
Ambe vidhyalaya
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