Jagadeesh Sambangi
Hyderabad
Summary
Dynamic IT Help Desk Engineer with a proven track record at Microsense Networks Pvt Ltd, excelling in technical support triage and remote system analysis. Adept at resolving software and hardware issues while enhancing user satisfaction. Skilled in Microsoft Active Directory, I effectively communicated complex concepts to non-technical users, ensuring optimal network performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Help Desk Engineer
Microsense Networks Pvt Ltd
Hyderabad
07.2019 - 09.2024
- Configured hardware, devices, and software to establish workstations for employees.
- Provided Tier 1 IT support through desk-side services to non-technical users.
- Explained technical concepts in accessible terms to enhance understanding.
- Installed and repaired software and hardware to address technical issues.
- Maintained servers and systems for optimal network performance during peak periods.
- Managed user expectations regarding support and technology functionality.
- Removed malware, ransomware, and other threats from systems to ensure security.
- Conducted functionality and performance tests on various workstations and devices.
Education
Bachelor of Science - Computer Science
IEC University
08-2018
Skills
- Technical Support Triage
- Hardware Components
- Closing Tickets
- Microsoft Active Directory
- Application Support
- Network Infrastructure Monitoring
- Remote System Analysis
- Software and Hardware Issues
- Microsoft Windows and Office
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Certification
- I Have Completed Networking Course from Zoom Technology’s Institute, Ameerpet.
Timeline
IT Help Desk Engineer
Microsense Networks Pvt Ltd
07.2019 - 09.2024
Bachelor of Science - Computer Science
IEC University
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