Pramesh Patil

• Handled one of the Busiest Station Andheri, Ghatkopar and sakinaka in the Mumbai Metro Railway line one Corridor
• Timely conduct briefing and training for the team member, so they can give appropriate information for every enquiry received from the passenger
• To conduct On Job Training execution and provide location & use safety equipment, station overview to new joinees
• Identification of gaps between service delivery and operations and escalate it to the management to ensure best passenger oriented service
• Handling revenue collection, float money and stock of CSC with utmost care and precision
• Reconciling the revenue collected by Ticket selling officers and Customer Care Officers, float money and CSC stock at the end of their shift
• Providing information and assistance to customers on all aspects of Metro services
• Providing a customer focused interface with the travelling public at respective stations
• Raising complaints, the moment they come across any malfunction in any of the AFC system
• Proper update and filing of all forms and registers related to shift operation like Shift form, Stock movement register, station revenue register, etc
• Upload revenue related data in SAP FICO system as per laid down schedule without any delay or inaccuracy
• Reconcile collected revenue with system generated report at end of every shift and end of business day
• Roster preparation Of Ticket selling officers and Customer Care officers
• Send Daily sales Tracker and Revenue Reconciliation report to Officer-Planning on daily basis
• To manage any escalation of customer issues and complaints at the station; if required by taking help of other directions and station security to resolve the issue amicably
• Performing designated tasks during emergencies and special events that may involve assisting in the implementation of safety & security procedures

• Selling smart cards and recharging the same
• Imposing penalty on passengers for over travelling, exceeding time limit, tail-gating, spitting, destroying Metro One property and for any other violations of the laid down norms
• Handling all refund related transactions
• Handling revenue collection, float money and stock of CSC & CST with utmost care and precision
• Reconciling the revenue collected, float money and CSC, CST stock at the end of their shift in the presence of the Shift Supervisor
• Providing information and assistance to customers on all aspects of Metro services
• Providing a customer focused interface with the travelling public at respective stations
• Raising complaints the moment they come across any malfunction in any of the AFC system

• Good understanding on Travelport Galileo with regards to reservation and ticketing
• Issue tickets for both Ezeego1 and Cox and Kings
• Making reports of daily booking
• Monitor and sort queues to maintain quality control
• Good knowledge on airlines rules and regulations with regards to PNR creation, cancellation and reissuance for both LCC and FSC Airlines
• Advising clients on efficient routes and lowest fare available for the particular itinerary
• Giving quotations to franchise
• Ensure all reservations are processed accurately
• Booking failure cases
• Taking escalation calls and resolving the queries in professional manner
• Providing training to new joinee’s in reservation amendment and cancellation
• Handling Team in the absence of team leaders

Meet and assist Business and First class passengers of British Airways.

Assisting passengers at boarding hall and transit passenger lounge clearance.

Handling customer complaints related to baggage lost and found damage at arrivals

Use to fill passengers irregularity report and update the same into the system.

Look after crew clearance baggage clearance and Immigration clearance.