Chit chatting with friends
Pramit Bardhan
Senior Process Associate
Howrah
Summary
A hard working, enthusiastic and
energetic professional with 06+years
of experience in Insurance industry
(expertise in Life and Pensions) in
different domains like Operations,
Process Management, Client
Relationship Management, Customer
Service and Team Management.
Aggressively instrumental in reaching
out to customer needs and
satisfaction; exhibiting selfadministrative
and Customer Care
skills for self-development and hence
expediting and resonating
organizational Growth.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
SENIOR PROCESS ASSOCIATE
TATA CONSULTANCY SERVICES
10.2022 - Current
- Works as a Corporate Incident Analyst – Investigation of any kind of breach in the normal Ops working procedure and making a root cause analysis of it and taking necessary steps accordingly to prevent future occurrences
- Responsible for ensuring a proper business contingency is in place
- Communicating regularly including the senior management team and the stake holders
- Communication with client with both written and verbal way
PERSONAL BANKER
HDFC BANK LTD.
03.2021 - 10.2022
- Having an in-depth knowledge of all retail banking products, acquiring new HNW customer& all banking Operational
- Sourcing new sales opportunities through inbound walk-in customers, portfolio and outbound cold calls
ASSOCIATE SALES MANAGER- BANCASSURANCE
MAX LIFE INSURANCE CO. LTD.
11.2020 - 03.2021
- Cross selling of Life Insurance with PASA leads and existing clients
- Met with an average of 10 walk-in policyholders to address and resolve complaints per day
- Met with 25 existing and prospective clients each week to select appropriate insurance policies
AGENCY MANAGER
ADITYA BIRLA SUN LIFE INSURANCE CO. LTD.
10.2018 - 11.2018
- Process policy endorsements, payments, reinstatements and new business applications in the office and by telephone
- Answer customer’s questions and solving concerns regarding their insurance
- Source, Screen & On-board sales people in my team to develop business from them
- Focus on Distribution build up with retail and HNI base
- Implemented marketing programs to increase sales, established a course of action to achieve sales goal set by top management
- Met with an average of 10 walk-in policyholders to address and resolve complaints per day
- Met with 25 existing and prospective clients each week to select appropriate insurance policies
- Supervision of all phases of sales and customer services
AGENCY PARTNER
KOTAK LIFE INSURANCE CO LTD.
09.2018 - 07.2018
- Business development through client meeting
- Processed life insurance policies including licensing new agents
- Source, Screen & On-board sales people in my team to develop business from them & also responsible for advertising and marketing ventures from Newspaper to Yellow pages
Education
MBA - HR & Financial Management
Swami Vivekanand Subharti University
01.2021 - 01.2023
Bachelor of Arts - undefined
Asutosh College
01.2013 - 01.2018
ISC - undefined
St. Thomas High School
I.C.S.E - undefined
St. Thomas High School
Skills
Effective Verbal Communication
Efficient Data Input
Maintaining Client Confidentiality
Proficient in Insurance Industry
Process Evaluation
Operational Efficiency Enhancement
Effective Presentations
Process Enhancement Strategies
Client Interaction Management
Process Support
SLA Achievement
Problem-solving abilities
Strategic Decision-Making
Versatile Approach to Challenges
Critical Thinking Ability
Deadline-Oriented Time Management
Intrinsic Drive
Adaptable Multitasking Skills
Strong Communication Skills
Effective Listening
Collaborative Teamwork
Effective Task Prioritization
Collaborative Interaction
Concise Messaging
Critical Analysis
Data Analysis
Collaborative Teamwork
Quick Adjustment To New Situations
Conducting Issue Analysis
Effective Communication Skills
Effective Stakeholder Engagement
Results-Oriented Goal Setting
Effective Written Communication
Creative Idea Development
Certification
Certification in Human Resource Management
Accomplishments
- Awarded best blog writer on different domain based topics
- Awarded with Star Performer multiple times
- Awarded with Topaz – Goal setter multiple times
- Received multiple accolades from Stakeholders and Client
- Awarded with Torch Bearer and Best Influencer employee multiple times in terms of learning and training new team members.
Phone
- +91, 7003031204
- +91, 8334022463
Permanent Residence
126/B Narasingha Dutta Road, Kadamtala, Howrah, 711101
Personal Information
- Father's Name: Pulock Kumar Bardhan
- Date of Birth: 02/18/95
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Interests
Making new friends
Travel
Timeline
SENIOR PROCESS ASSOCIATE
TATA CONSULTANCY SERVICES
10.2022 - Current
PERSONAL BANKER
HDFC BANK LTD.
03.2021 - 10.2022
MBA - HR & Financial Management
Swami Vivekanand Subharti University
01.2021 - 01.2023
ASSOCIATE SALES MANAGER- BANCASSURANCE
MAX LIFE INSURANCE CO. LTD.
11.2020 - 03.2021
AGENCY MANAGER
ADITYA BIRLA SUN LIFE INSURANCE CO. LTD.
10.2018 - 11.2018
AGENCY PARTNER
KOTAK LIFE INSURANCE CO LTD.
09.2018 - 07.2018
Bachelor of Arts - undefined
Asutosh College
01.2013 - 01.2018
ISC - undefined
St. Thomas High School
I.C.S.E - undefined
St. Thomas High School