Pramit Ghosh
Siliguri
Summary
As someone with experience in implementation and support, I excel in deploying seamless product features and providing comprehensive assistance throughout the post Go-Live phase. My duties encompass guiding clients through the implementation process, offering tailored support, and proactively addressing challenges with creative solutions. I meticulously assess product features, identifying areas for improvement, and skillfully manage escalations to ensure a robust and client-focused experience. My commitment is to ensure clients have the best user experience.
Overview
3
3
years of professional experience
Work History
HRIS Product Specialist
Employtech Centre India Private Ltd. (Rippling))
Bengaluru
10.2023 - Current
- Offer support to Clients for product features after the Go-Live phase and devise innovative solutions
- Cross sell additional products tailored to customer needs.
- Handle escalations efficiently.
- Assess product features to pinpoint areas for improvement or enhancement.
Associate Consultant
HighRadius Corporation
07.2022 - 09.2023
- As an Associate Consultant at HighRadius, I have successfully implemented Mid-Market B2B Deductions Module projects for numerous clients
- From Kick-Off to Hypercare, I have designed and implemented end-to-end solutions
- I have conducted various levels of rigorous testing including user acceptance and integration
- I have had active involvement in addressing and solving Client issues post deployment
- Successfully deployed 4+ projects in the Deductions Module.
Associate Techno-Functional Consultant Intern
HighRadius Corporation
06.2021 - 06.2022
- As an Associate Techno-Functional Consultant, I excel in managing Account Receivables datasets and implementing Mid-Market B2B AR solutions
- Developed proficiency in SQL and MS Excel.
Education
Bachelor of Technology B.Tech, Computer Science & Technology, Study Program -
Kalinga Institute of Industrial Technology
06.2022
Skills
- Order to Cash Account Receivables (A/R)
- Project Implementation
- MS Powerpoint
- Solution Designing
- SQL
- MS Office
- Client Relations
- Project Management
- Product Support
Languages
- English, Full Professional Proficiency
- Hindi, Native or Bilingual Proficiency
- Bengali, Native or Bilingual Proficiency
Accomplishments
HighFlyer Performer of the Year Award - 2022
Projects
Song Identification with the help of Unsupervised Machine Learning, Helped build an ML Unsupervised model which could identify prominent songs by Rabindranath Tagore, 4
Hobbies and Interests
- Technology
- Music
- Martial Arts
Timeline
HRIS Product Specialist
Employtech Centre India Private Ltd. (Rippling))
10.2023 - Current
Associate Consultant
HighRadius Corporation
07.2022 - 09.2023
Associate Techno-Functional Consultant Intern
HighRadius Corporation
06.2021 - 06.2022
Bachelor of Technology B.Tech, Computer Science & Technology, Study Program -
Kalinga Institute of Industrial Technology
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