Summary
Overview
Work History
Education
Skills
Academic Accolade
Personal Information
Languages
Languages
Certification
Timeline
Generic

Pramod Agrawal

Mathura

Summary

Results-driven Operations Management professional with over 15 years of extensive experience in Sales, Merchant On-Boarding, Data Management, MIS, and Team Management. Currently serving as an Onboarding Officer at Reliance Jio Infocomm Ltd., Vrindavan. Proven track record of driving operational excellence, enhancing business growth, and maximizing profits through effective finance management, internal controls, and productivity enhancements.

Skilled in streamlining systems and managing documents to facilitate the achievement of organizational objectives while ensuring operational profitability. Adept at fostering a positive work environment that encourages team performance and collaboration. Known for proactive problem-solving, out-of-the-box thinking, and effective communication.

Seeking middle-level assignments in Operations Management with a reputable organization, where I can leverage my extensive experience and contribute to driving operational efficiency, growth, and success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Onboarding Officer

Reliance Jio Infocomm Ltd.
Vrindavan
02.2016 - Current
  • Managing Operational work like:-Profile creation for New joining through career portal, scheduling test & Interview, Negotiation, induction and participating all official work
  • Client meeting, Document collection & Auditing of Physical form for Onboarding JIO Money merchants
  • Onboarding JIO Money merchants through handle a team of MDSS Executives by Onboarding portal or system
  • Customer activation of UPW & Rajasthan circle, responsible for adhering all Regulatory directives & Business Guidelines of TRAI Compliance
  • Auditing of Customer Application Form and Verifying Customer Documents POI or POA manually and through government portal
  • Maintaining TAT & SLA of Activation done within the process of system on timely
  • Scanning, archiving & CAF scanning or other documents through mobile app or system
  • Maintaining all MIS reports of Activations/SIM change form & Handed over to Supply Chain Manager on timely
  • Ensuring smooth retrieval mechanism of CAF storage
  • Updation about plan change or new process of activation TAT & SLA by state office to communicate Distributers or FSEs through training
  • Handling all Customer complaints related to activation, network, SIM exchange and recharge & timely resolve them
  • Handling all complaints of Circle office & Zonal office and to resolve them
  • Rectified on daily basis activation problem through mail
  • Participating Sales Project of MNP Driving from JIO Stores
  • Having Experience of Launching Telecom services.

CAF Officer

Idea Cellular Ltd.
Mathura
10.2012 - 02.2016
  • Managed a team of 16 staff
  • Following up in pick-ups with Outsourcing Company (OASIS)
  • Accountable for all undertaking activities like data management, auditing, CAF verification and documentation entry under the company TAT’s
  • Retaining all records of master MIS every month & of rejection
  • Maintaining relationships with 71 Distributors in Mathura spoke.

Customer Service Executive

Radhey Shyam Gupta & Sons
Mathura
02.2009 - 10.2012
  • Taking care of route operations, market scheming and breakages at the Godown
  • Identify and target new Outlets for further growth
  • Manage stock levels to ensure continuous availability and regular rotation.

Education

Bachelor of Commerce -

Dr. Bhimrao Ambedkar University Agra
01.2009

XII -

SMS Inter College, Mathura, UP Board of Education
01.2006

X -

CH. Jagan Singh Inter College, Mathura, UP Board of Education
01.2004

Skills

  • MS Office
  • CRM
  • Crystal
  • Internet Applications
  • SAP
  • Work Coordination
  • Report Preparation
  • Strategic Planning
  • Innovation and Creativity

Academic Accolade

Participation Diploma certificate in Computer Application, NIST Computer Education, Mathura, 2008, 6 Months

Personal Information

  • Father's Name: Mr. Swarup Chand Agrawal
  • Date of Birth: 09/21/89
  • Marital Status: Unmarried

Languages

  • English
  • Hindi

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Certification

  • E-KYC Re-Verification Certificate.
  • CSD ka Champion Contest Certificate.
  • Best Performer in Zone.

Timeline

Onboarding Officer

Reliance Jio Infocomm Ltd.
02.2016 - Current

CAF Officer

Idea Cellular Ltd.
10.2012 - 02.2016

Customer Service Executive

Radhey Shyam Gupta & Sons
02.2009 - 10.2012

Bachelor of Commerce -

Dr. Bhimrao Ambedkar University Agra

XII -

SMS Inter College, Mathura, UP Board of Education

X -

CH. Jagan Singh Inter College, Mathura, UP Board of Education

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Pramod Agrawal