Pramod Burli

• Generated new business with marketing initiatives and strategic plans.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Represented company and promoted products at conferences and industry events.
• Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
• Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
• Conducted market analysis to identify trends and adjust business strategies accordingly.
• Drove revenue growth by identifying and securing new business opportunities in untapped markets.
• Implemented CRM tools to better track sales opportunities and customer interactions.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

• Conducted regular reviews of ongoing projects to monitor progress against set objectives, taking corrective action as needed.
• Managed cross-functional teams to successfully execute international projects on time and within budget.
• Boosted revenue generation through successful acquisition of high-profile clients in various countries.
• Cultivated strong relationships with key stakeholders in target markets, fostering trust and collaboration.
• Developed strategic partnerships with foreign companies for mutually beneficial growth and expansion.
• Supported company executives in developing long-term strategies for international expansion and growth.
• Increased global sales by implementing targeted marketing campaigns tailored to specific regions.
• Conducted comprehensive market research to identify emerging trends and potential areas for business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Implemented systems and procedures to increase sales.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Prepared sales presentations for clients showing success and credibility of products.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
• Managed projects from procurement to commission.
• Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
• Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
• Achieved significant improvements in project quality by establishing rigorous quality control processes.

• Developed strong client relationships for repeat business and increased referrals.
• Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
• Assisted sales team with completing customer transactions and managing issues.
• Trained new associates in successful sales and performance strategies.
• Boosted sales performance by implementing effective sales strategies and coaching team members.
• Generated sales report to help upper management make effective decisions and sales plans.
• Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
• Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
• Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
• Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within the sales department.
• Demonstrated exemplary customer service by engaging clients on sales floor.
• Developed and implemented innovative sales strategies, capturing new customer segments.
• Guided sales team in setting realistic yet challenging sales targets.
• Drove sales growth by identifying and targeting underserved markets.
• Improved sales team productivity with tailored training programs.
• Managed and developed sales team.

• Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
• Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
• Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
• Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
• IMTS' role within your company's marketing department is geared to do one thing - support sales. We do this in professional way - working with your team to ensure brand value remains consistent.
  
  My responsibilities
  
  • Cold Calling
  • Market Research and Analysis of BPO Industry and trends, data mining about companies, creating database, preparing reports, mentoring team members, providing guidance on structuring, conducting market research studies and developing client relationships.
  • Planning and executing marketing campaigns by e-mails and cold calling, lead generation, initiating dialogue with prospective clients, Identifying opportunities, Effectively communicating the domain capability, competency and service offerings of the Company to prospective clients, appointment setting for the VP Sales and Marketing in Tucson, Arizona., and thus ensuring that the required number of quality leads/ prospects are generated.
  • Preparing company Corporate Strategic Presentations, Developing high impact 'domain specific' presentations for competency building of the Company resulting in 'proposal acceptance' by international clients
  • Creating / updating / maintaining all online collaterals (website / email campaigns / flyers and presentations).
  • Maintaining and updating databases on CRM (Salesforce) and monitoring the email flow to prospects on a timely manner

• Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
• Negotiated client contracts and agreements to cultivate profitable business transactions.

3 years of experience in Business Development, Pre sales, International Sales, Appointment Setting, Team Management and Training. Excellent performance by over exceeding targets on a regular basis to meet sales objectives by using strong interpersonal skills, strong communication and presentational skills.

Would like to obtain a challenging and rewarding position, where my sales and marketing experience can be utilized to the fullest potential which paves my way to individual development and also have a positive effect and growth of the organization, I am employed with.
Specialties

Pre-Sales, Lead Generation, Market Research, Cold calling & Training.

• Mentored junior team members, contributing to their professional development and overall team success.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
• Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
• Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
• Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
• Engaged clients in person and over phone to answer questions and address complaints.
• Escalated issues to proper supervisors when standard processes were not effective.
• Reduced call wait times by implementing effective time management techniques within the team.
• Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
• Cold Calling B2B Yellow Pages
• Senior CSR East Point Infotech Pvt Ltd
• Cold Calling B2B Yellow Pages
• Skills: Tele marketing · Cold Calling · Upselling