Pramod Giram

Clients: Virgin Media, UK ( (Nov 2020 – till date) & Indosat, (Indonesia): (Sept 2016 – till date)

• Developed suggestions for technical process improvements to optimize resources.
• Liaised between business and technology units to manage delivery schedules for applications.
• Communicated project status, delivering audience messages and change management with clients.
• Increased employee productivity by 75% through training and mentorship.
• Designed, implemented and monitored integration between applications while coordinating updates and developing test cases.
• Managed implementation of new technological improvements resulting in increased efficiency.
• Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
• Analyzed project-related information and made recommendations based on discoveries.
• Created, managed and integrated application interoperability while coordinating updates and developing test cases.
• Gathered requirements and maintained communication between project teams, internal clients and external stakeholders.
• Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
• Managed deliverable estimates, negotiated resource conflicts and allocated resources.
• Recruited and trained IT team members.
• Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
• Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment and support teams on project execution.
• Generated earned value management data capture spreadsheets and reports for management.
• Prepared status charts for daily management meetings in Excel and PowerPoint.

Clients: YTL Communications (Malaysia): (Nov 2015 – May 2016) & BOFINET (Botswana, Africa): (Nov 2014 – Oct 2015)

• Drafted system setup and imaging documentation, creating standardized frameworks to rapidly onboard new hardware.
• Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
• Lead Offshore team to handle design, development, unit testing, integration and implementation Sprint-wise.
• Performed Code reviews and timely guidance to team to follow standard coding practices.
• Handling build releases and providing technical support for on-time deliveries.
• Established Internal Governance and Customer Governance co-ordination and daily Status reporting.
• Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.

• Introduced new methods, practices and systems to reduce turnaround time.
• Managed over 20 calls per day.
• Evaluated suppliers to maintain cost controls and improve operations.
• Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
• Analyzed and reported performance data, translating findings into practical improvement actions.
• Assumed senior management workloads in absence of general manager to maintain operations continuity.
• Handle design, development, unit testing, integration and implementation, build releases and providing technical support for on-time deliveries.

Client: TELEFONICA O2 Germany: (Feb 2008 – June 2012)

• Collaborated with clients to determine project specifications and scope.
• Developed network and system architecture according to business needs.
• Driven successful migration of Prepaid IT Application from WebLogic to JBOSS involved in Requirement Analysis, Design and Development, Unit testing, Implementation and Documentation.
• Managed long term Post Production Support for TELEFONICA O2, at Onsite- Munich, Germany.

Client: Avaya Israel (Sept 2005 - April 2007) & Danaher Motion, Inc. (May 2007 – Dec 2007)

• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Worked for requirements gathering at onsite at Avaya Headquarters at Tel Aviv- Israel.
• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
• Coordinated efficient large-scale software deployments.
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.

Client: BSNL (at MBT):

• Performed technical support for implementation of product.
• Managed over 30 customer calls per day.