Summary
Overview
Work History
Education
Mobile Numbers
Certification
Personal Information
Timeline
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Pramod Janu Chaugule

Pramod Janu Chaugule

Tech Architecture Specialist
Badlapur East

Summary

Overall, 17 years of experience till date and worked at various levels in IT industry and support functions. Worked as Facility Support engineer, Network Onsite Support at the beginning of my career and then moved to Network Analyst operations as well as Handover of Operations activities for client infrastructure. Able to deliver various operational support to the client. Incident, Change, Problem Management skills on ITIL platform, service management. Good email etiquettes and excellent communication verbal as well as written. Hands on troubleshooting experience in global enterprise LAN and WAN environment. Good understanding of overall enterprise Infrastructure of organizations to provide overall IT support.

Overview

18
18
years of professional experience
2008
2008
years of post-secondary education
6
6
Certifications

Work History

Tech Architecture Specialist

Accenture Solutions Pvt.Ltd.
02.2023 - Current
  • Working as Tech architecture specialist supporting infrastructure services to support technology operations, initiatives and projects for Operations deals across US and CANADA regions.
  • Coordinate with Accenture internal technology teams to make the Service delivery of IT infrastructure services effectively and efficiently to meet the business requirements.
  • Coordinated with Azure and AWS teams to deploy new solutions, ensuring seamless integration and resolving cloud and infrastructure-related issues.
  • Successfully managed major incidents in cloud and infrastructure, minimizing downtime and ensuring business continuity.
  • Collaborated with cross-functional teams (server, network, and infrastructure) to remediate vulnerabilities and presented compliance dashboards to clients.
  • Supporting various new client’s transition and then operations as well to ensure support for all Operations and Initiatives related activities.
  • Collaborating with clients to determine project specifications and scope.
  • Worked with the automation team to customize dashboards, enhancing visibility and insights into infrastructure performance.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Partnered with the infrastructure team to identify root causes of repetitive incidents, developed remediation actions, and implemented proactive measures to prevent future occurrence.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Track incidents and co-ordinate for resolutions by working with relevant technical teams.
  • Coordinating with Risk and problem management teams to mitigate the long-term issues.
  • Provide regular updates to leads regarding ongoing severity incidents for the assigned projects.
  • Work with the support teams to review the Technology changes towards successful implementation. Participating in CAB meetings accordingly.
  • Co-ordinate BCP/DR activities and monitor execution of testing & recovery.
  • Maintain documentation for knowledge base of technical resolutions for common or recurring problems.

Senior Consultant

Capgemini Technology Services India limited
01.2017 - 02.2023
  • Worked as Network Team Lead for Offshore CONA Support Network Team.
  • Perform risk analysis, compliance check, document classification based on customer standards for CONA Supporting Datacenter, cloud services and office networks.
  • Follow the customer incident, change, problem management process through Service now tool.
  • Managing site to site VPN for customer various locations and vendors.
  • Coordinated with Azure and AWS teams to deploy new solutions, ensuring seamless integration and resolving cloud and infrastructure-related issues.
  • Successfully managed major incidents in cloud and on-prem infrastructure, minimizing downtime and ensuring business continuity.
  • Oversaw the entire Data Center (DC) operations for manufacturing companies, including Coca-Cola, and played a key role in S/4 HANA cloud migration projects.
  • Ensured the stability and performance of manufacturing company networks, storage, and server infrastructure in the DC.
  • Managing stake holders of multiple customers (Bottlers) as per their business requirements.
  • Supporting the delivery of Fortigate Firewall, Cisco ASA Firewall, Cisco Fire Power, F5 LTM, VPN concentrators.
  • For Reyes client managing end-to-end delivery of customer patching schedule from Network point of view (6000 network devices including Cisco Switches, Router, WAAS, WLC).
  • Providing Level 3 support and joining P1 and P2 calls. Provide RCA to customers.
  • Generate Monthly, Quarterly operation reports, Capacity reports.

Network Analyst

Orange Business Services India Solutions Pvt. Ltd
12.2013 - 01.2017
  • Primary responsibility is to manage the controlled Service Transition into the Orange Business Services Operational Teams in the production environment.
  • Handover activity starts with the delivery of the handover package and ends with the service acceptance by the customer.
  • Validating the HOTO package in coordination with Lifecycle teams.
  • Managing all the tools data integrity to be checked and validated, in coordination with lifecycle teams.
  • Ensuring that all items in HOTO checklist are fulfilled.
  • Raising any issues or gaps to STM for resolution.
  • Notifies STM upon completing steps under their responsibility.
  • Attend weekly call with STM, CSM’s to review progress.
  • Updates HOTO Tracking Dashboard.
  • Coordinate proactive monitoring test with the help of VPO team and Service desk team to ensure the devices are proactively monitored and proper incidents raised through incident management tool before the site handing over to the operation.
  • Responsible in collating and analyzing of network performance statistics to prepare the required reports with providing support in defining, implementing, and managing all aspects of the SLA reporting activities for OBS IP VPN Backbone Customers within Network Analyst profile.
  • Providing support to customer service manager (CSM) and Customer Service Directors to define and deliver telecom solutions effectively to the customer.
  • Taking regular calls with CSM, CSD to improve services offered to customer.
  • Understanding requirements of customers and provide solutions accordingly.
  • Managing end to end SRF process including verification of SLA requirements and implementation of SLA parameters for new paths and sites of customer.
  • Coordinating with ordering and configuration teams to set SLA on customer’s live networks.
  • Preparing probes in router by applying required target SLAs on the paths to determine Gitter, RTD, PLR within path performance.
  • Analyzing backbone network changes and carrier maintenances with their impact on customers.
  • Coordinating with backbone network teams to understand impact on customer networks during maintenance activity and assist CSM to schedule activities as per customer’s convenience to have minimal impact on services.
  • Assisting CSM to understand scope of activity and backup plans during activity.
  • Make CSM and customer to understand benefits of the change and resiliency offered during change.
  • Working with Dedicated incident management desk for customer.
  • Analyze and prepare monthly performance reports for incidences logged.
  • Calculate SLA for the incident management process for each customer.
  • Preparing Root Cause analysis for escalated events and suggest improvement plan.
  • Working as a Single point of contact for customer and CSM’s ad-hoc requests to expedite solutions within internal team such as VPO, Airportnet COE team, ODM, IT helpdesk teams etc.
  • Conducting monthly review meets with CSM’s to discuss Incident reports, SLA breaches for the services offered and analyze the root cause.
  • Reporting is done with taking support of different Orange internal tools such as GINI, RS2X, Machx, TT Optimization tool, Clarify, Fileade etc.

Onsite Support Network Engineer

Compuworld & Communications
03.2010 - 12.2013
  • Worked as onsite support engineer (Network) providing level one support for the fault occurred at customer premises.
  • Primarily undertaking incident/problem investigation and resolution for any local network and telephony issues occurred within the Pru House Site, Mumbai – As well as fulfilling any local requests for telephony raised onsite.
  • Liaise with service providers on circuit Problem & maintenance.
  • Performing daily checklist for link status, switch operation, IPCC dialing & VC.
  • Providing support for installation, configuration & maintenance of Cisco 3550 & Cisco 3750 switches on access level as well as providing hardware support for Cisco 6509E switches.
  • Coordinating with British Telecom different internal Team (Project & Planning team, Technical designers, (BTC) Video conferencing team, Back office, Front office etc) for better customer service.
  • Efficiently served as a primary contact for Vendors such as Wipro, Nortel, Bharti, TTML, Sigma-Byte and Polycom.

FME (End User Services –OSS)

Network Solution Pvt. Ltd (An IBM Company)
09.2007 - 03.2010
  • Worked in Facility Management System as Desktop Support Engineer.
  • Installation & support of Desktops, Laptops, Projectors, Printers, Plotters, Blackberries, Access Control Equipment’s, Boardroom equipment’s, Video conferencing equipment’s.
  • Installation, configuration & Troubleshooting OS.
  • Installation of different application software’s as per user request.
  • First level hardware support for the desktops, Laptops & printers.

Education

B.sc - Physics

Mumbai University

Mobile Numbers

  • 9920758118
  • 8369267458

Certification

CCNA, CSCO11911680

Personal Information

Passport Number: W1847688

Timeline

Tech Architecture Specialist

Accenture Solutions Pvt.Ltd.
02.2023 - Current

Senior Consultant

Capgemini Technology Services India limited
01.2017 - 02.2023

Network Analyst

Orange Business Services India Solutions Pvt. Ltd
12.2013 - 01.2017

Onsite Support Network Engineer

Compuworld & Communications
03.2010 - 12.2013

FME (End User Services –OSS)

Network Solution Pvt. Ltd (An IBM Company)
09.2007 - 03.2010

B.sc - Physics

Mumbai University

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Pramod Janu ChauguleTech Architecture Specialist