Pramod Kodiganti
Hyderabad
Summary
Implementation and Customer Success Manager with extensive experience at Ceipal Solutions Pvt Ltd, specializing in SaaS implementations and customer relationship management. Proven ability in project management and process improvement, driving client satisfaction and retention through effective collaboration and technical expertise. Focused on ensuring seamless user adoption and maximizing value realization for clients.
Overview
10
10
years of professional experience
Work History
Implementation & Customer Success Manager
Ceipal Solutions Pvt Ltd
Hyderabad, India
05.2017 - 09.2024
- Led end-to-end SaaS implementations, ensuring timely project delivery and cross-functional team alignment.
- Developed project plans, conducted client meetings, and customized applications to meet specific client needs.
- Trained users on system adoption, monitored project progress, and built strong client relationships for retention.
- Implemented process improvements, reduced churn, and provided mentorship to a support team to boost performance.
- Addressed customer inquiries, escalations, and implemented quality assurance measures to ensure satisfaction.
Product Support Specialist – Customer Services
Ceipal Software Pvt Ltd
Hyderabad, India
04.2016 - 04.2017
- Provided technical support via phone and email, documenting common issues and collaborating with the development team on solutions.
- Guided clients through product features, enhancing value realization and optimizing user experience.
Phone Banking Officer
ICICI Bank
Hyderabad, India
08.2014 - 03.2016
- Resolved customer inquiries and provided banking assistance, with an emphasis on cross-selling products and ensuring satisfaction.
- Offered technical support for digital platforms and maintained compliance with banking standards.
Education
Bachelor of Science - Computer Science
HRD Degree College, Osmania University
Hyderabad, India09-2011
Skills
- SaaS implementation
- HCM & ATS
- Payroll administration
- Project management
- Team leadership
- Customer relationship management
- Cross-functional collaboration
- Problem solving
- Technical expertise
- Process improvement
- Risk management
- Stakeholder management
- Stakeholder management
- XML, Jira, and Totango
Timeline
Implementation & Customer Success Manager
Ceipal Solutions Pvt Ltd
05.2017 - 09.2024
Product Support Specialist – Customer Services
Ceipal Software Pvt Ltd
04.2016 - 04.2017
Phone Banking Officer
ICICI Bank
08.2014 - 03.2016
Bachelor of Science - Computer Science
HRD Degree College, Osmania University
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