Pramod Kori
Operation Management
Mumbai
Summary
Dedicated and results-driven Regional Operations Manager with a proven track record of overseeing the operations of 68 Quick Service Restaurant (QSR) locations across 6 cities. Experienced in driving financial performance, achieving a 14% sales growth, and 4% profit increase. Skilled in team leadership, customer satisfaction, and brand expansion. Strong in communication, problem-solving, and strategic planning. Proficient in ensuring compliance, managing inventory, and driving operational efficiency. Aiming to leverage expertise and drive business growth in a dynamic QSR environment.
Overview
24
24
years of professional experience
Work History
Regional Manager
Mad Over Donuts
04.2023 - 02.2024
- Operations Management: Oversee the operations of 68 QSR locations across 6 cities within a designated region, ensuring adherence to company standards, policies, and procedures
- Financial Performance: Monitor and analyze financial performance for the region, including sales, expenses, and profitability, and take corrective actions as necessary to achieve a 14% sales growth and 4% profit increase
- Team Leadership: Provide leadership and direction to store managers and their teams in the region, including recruitment, training, performance management, and motivation
- Coordinate with store managers to ensure effective hiring processes and maintain adequate staffing levels
- Customer Satisfaction: Ensure high levels of customer satisfaction across all stores in the region by maintaining quality standards, resolving customer complaints, and implementing improvements based on feedback
- Marketing and Promotion: Support local marketing efforts and promotions to drive sales and increase brand awareness in the region
- Compliance and Safety: Ensure compliance with health, safety, and food safety regulations, as well as company policies and procedures, across all stores in the region
- Inventory and Supply Chain Management: Manage inventory levels, ordering supplies, and optimizing the supply chain to ensure efficient operations in the region
- Budgeting and Planning: Develop and manage budgets for the region, as well as participate in strategic planning and goal setting for the overall business
- Communication and Reporting: Communicate regularly with senior management, store managers, and other stakeholders, and provide regular reports on the region's performance
- Problem Solving: Identify issues and implement solutions to address operational challenges, improve efficiency, and drive business growth in the region
- Brand Expansion: Drive brand expansion efforts in the region, including identifying potential new locations, conducting market research, and developing strategies for successful new store openings
- Profitability: Implement strategies to achieve a 4% profit increase, such as cost control measures, pricing strategies, and revenue optimization tactics
SR Operations Manager
Mad Over Donuts
10.2022 - 11.2023
- Led the operations of 55 stores, ensuring compliance with company standards and achieving business targets
- Developed and implemented operational strategies to drive sales, profitability, and customer satisfaction
- Managed a team of store managers and staff, providing leadership, guidance, and support
- Collaborated with cross-functional teams to achieve company objectives and drive innovation
- Managed budgets, controlled costs, and optimized resources to drive revenue growth
- Increased sales by 20% through targeted marketing campaigns and operational enhancements
- Improved store profitability by 9% through cost control measures and efficiency improvements
- Successfully opened 6 new stores, from planning to execution, within budget and timeline
- Implemented training programs that improved staff productivity and customer satisfaction scores
Operations Manager
Mad Over Donuts
10.2021 - 11.2022
- Handed 45 stores Mumbai and Pune
- Setting regional goals such as sales estimates and revenue projections
- Monitoring each store's P&L reports
- Liaising between regional and company headquarters
- Ensuring that customer service levels are consistent across stores
- Ensuring that marketing efforts are consistent across each store
- Ensuring that the stores under their supervision adhere to company and industry regulations
- Directly Handling Union / Mathadi Issues Conducting Regular Staff Engagement Activities
- Supervision adhere to company and industry regulations
- Addressing operational problems that arise
- Guiding Team to meet expected Targets
- To Plan & Discuss Sale targets with Area and District Managers
- To guide Area & District Managers to Achieve Budgeted Salas
- Assist Area Manager and District Manager in Auditing & Inventory Management
- To Conduct Sales /Training Meetings Plan, organize and execute Store Launch/Openings
- Establishing relationships with the local community and undertaking activities that comply with the company's corporate social responsibility programme
Area Manager
Mad Over Donuts
10.2016 - 10.2021
- Oversee the operations of 6 Mad Over Donuts stores within the designated district, ensuring compliance with company standards and policies
- Develop and implement strategies to achieve sales and profitability targets, including but not limited to revenue growth, cost management, and inventory control
- Recruit, train, and manage store managers and staff, ensuring a high level of customer service and operational efficiency
- Monitor store performance and KPIs, analyzing data to identify trends and areas for improvement
- Collaborate with the marketing team to develop and execute local marketing initiatives to drive store traffic and sales
- Ensure compliance with health and safety regulations and maintain a clean and organized store environment
- Manage relationships with vendors and suppliers, negotiating contracts and pricing to optimize costs
- Act as a liaison between store staff and senior management, communicating company updates and policies effectively
District Manager
Mad Over Donuts
10.2013 - 10.2016
- Oversee the operations of 6 Mad Over Donuts stores within the designated district, ensuring compliance with company standards and policies
- Develop and implement strategies to achieve sales and profitability targets, including but not limited to revenue growth, cost management, and inventory control
- Recruit, train, and manage store managers and staff, ensuring a high level of customer service and operational efficiency
- Monitor store performance and KPIs, analyzing data to identify trends and areas for improvement
- Collaborate with the marketing team to develop and execute local marketing initiatives to drive store traffic and sales
- Ensure compliance with health and safety regulations and maintain a clean and organized store environment
- Manage relationships with vendors and suppliers, negotiating contracts and pricing to optimize costs
- Act as a liaison between store staff and senior management, communicating company updates and policies effectively
Business Manager
Costa Coffee
06.2011 - 08.2012
- Experienced Costa Coffee Manager with a demonstrated history of exceeding sales targets, enhancing customer satisfaction, and leading high-performing teams
- Skilled in staff training
- Inventory management and maintaining a welcoming environment
- Proven ability to drive profitability through effective cost control and strategic business development initiatives
- Adept at fostering a positive work culture and ensuring operational excellence in a fast-paced coffee shop setting
Lead Guest Experience Manager
BARISTA LAVAZZA COFFEE COMPANY LTD
12.2003 - 05.2011
- Customer Service: Providing top-notch customer service by greeting customers, taking orders, and resolving any issues or complaints
- Team Management: Leading a team of baristas and other staff members, ensuring they are trained, motivated, and delivering excellent service
- Operations: Overseeing the day-to-day operations of the café, including inventory management, cleanliness, and adherence to company policies and standards
- Sales and Upselling: Driving sales by promoting products, suggesting upsells, and ensuring that revenue targets are met
- Quality Control: Ensuring that all beverages and food items meet the company's quality standards and are presented well
- Guest Relations: Building strong relationships with guests, gathering feedback, and implementing improvements based on feedback
- Training and Development: Conducting training sessions for staff to enhance their skills and knowledge about coffee and customer service
- Compliance: Ensuring compliance with health and safety regulations and other relevant laws
- Reporting: Generating reports on sales, inventory, and other key metrics, and providing insights to management
- Overall, the Lead Guest Experience Manager plays a crucial role in ensuring that guests have a memorable experience at Barista Lavazza Coffee and that the café operates efficiently and profitably
SR CREW MEMBER
PIZZA HUT
11.2000 - 11.2001
- Supervising and coordinating the activities of junior crew members
- Ensuring customer satisfaction by providing excellent service
- Taking customer orders and processing payments
- Preparing and cooking food items according to Pizza Hut standards
- Maintaining a clean and organized work environment
- Assisting with inventory management and ordering supplies
TRAINEE SQUAD
Mc Donald's International Mumbai
10.1999 - 10.2000
- Completed comprehensive training program covering all aspects of McDonald's operations, including food preparation, customer service, and safety protocols
- Gained hands-on experience in a fast-paced environment, developing skills in teamwork, communication, and time management
- Assisted in serving customers, taking orders, and maintaining a clean and organized workspace
- Participated in promotional activities and upselling to drive sales and enhance customer experience
- Followed all health and safety guidelines to ensure a safe working environment for customers and team members
- Demonstrated a strong work ethic, reliability, and a positive attitude, contributing to a productive and harmonious team atmosphere
Education
S.S.C -
BPES HIGH SCHOOL
H.S.C - undefined
Guru Nanak Khalsa college
Hotel Management -
Phoenix Institute of Hotel Management
Skills
Customer Service orientedundefined
Timeline
Regional Manager
Mad Over Donuts
04.2023 - 02.2024
SR Operations Manager
Mad Over Donuts
10.2022 - 11.2023
Operations Manager
Mad Over Donuts
10.2021 - 11.2022
Area Manager
Mad Over Donuts
10.2016 - 10.2021
District Manager
Mad Over Donuts
10.2013 - 10.2016
Business Manager
Costa Coffee
06.2011 - 08.2012
Lead Guest Experience Manager
BARISTA LAVAZZA COFFEE COMPANY LTD
12.2003 - 05.2011
SR CREW MEMBER
PIZZA HUT
11.2000 - 11.2001
TRAINEE SQUAD
Mc Donald's International Mumbai
10.1999 - 10.2000
S.S.C -
BPES HIGH SCHOOL
H.S.C - undefined
Guru Nanak Khalsa college
Hotel Management -
Phoenix Institute of Hotel Management
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