Pramod Kori
Operation Management
Mumbai
Summary
Dedicated and results-driven Regional Operations Manager with a proven track record of overseeing the operations of 68 Quick Service Restaurant (QSR) locations across 6 cities. Experienced in driving financial performance, achieving a 14% sales growth, and 4% profit increase. Skilled in team leadership, customer satisfaction, and brand expansion. Strong in communication, problem-solving, and strategic planning. Proficient in ensuring compliance, managing inventory, and driving operational efficiency. Aiming to leverage expertise and drive business growth in a dynamic QSR environment.
Overview
24
24
years of professional experience
Work History
Regional Manager
Mad Over Donuts
04.2023 - 02.2024
- Operations Management: Oversee the operations of 68 QSR locations across 6 cities within a designated region, ensuring adherence to company standards, policies, and procedures
- Financial Performance: Monitor and analyze financial performance for the region, including sales, expenses, and profitability, and take corrective actions as necessary to achieve a 14% sales growth and 4% profit increase
- Team Leadership: Provide leadership and direction to store managers and their teams in the region, including recruitment, training, performance management, and motivation
- Coordinate with store managers to ensure effective hiring processes and maintain adequate staffing levels
- Customer Satisfaction: Ensure high levels of customer satisfaction across all stores in the region by maintaining quality standards, resolving customer complaints, and implementing improvements based on feedback
- Marketing and Promotion: Support local marketing efforts and promotions to drive sales and increase brand awareness in the region
- Compliance and Safety: Ensure compliance with health, safety, and food safety regulations, as well as company policies and procedures, across all stores in the region
- Inventory and Supply Chain Management: Manage inventory levels, ordering supplies, and optimizing the supply chain to ensure efficient operations in the region
- Budgeting and Planning: Develop and manage budgets for the region, as well as participate in strategic planning and goal setting for the overall business
- Communication and Reporting: Communicate regularly with senior management, store managers, and other stakeholders, and provide regular reports on the region's performance
- Problem Solving: Identify issues and implement solutions to address operational challenges, improve efficiency, and drive business growth in the region
- Brand Expansion: Drive brand expansion efforts in the region, including identifying potential new locations, conducting market research, and developing strategies for successful new store openings
- Profitability: Implement strategies to achieve a 4% profit increase, such as cost control measures, pricing strategies, and revenue optimization tactics
SR Operations Manager
Mad Over Donuts
10.2022 - 11.2023
- Led the operations of 55 stores, ensuring compliance with company standards and achieving business targets
- Developed and implemented operational strategies to drive sales, profitability, and customer satisfaction
- Managed a team of store managers and staff, providing leadership, guidance, and support
- Collaborated with cross-functional teams to achieve company objectives and drive innovation
- Managed budgets, controlled costs, and optimized resources to drive revenue growth
- Increased sales by 20% through targeted marketing campaigns and operational enhancements
- Improved store profitability by 9% through cost control measures and efficiency improvements
- Successfully opened 6 new stores, from planning to execution, within budget and timeline
- Implemented training programs that improved staff productivity and customer satisfaction scores
Operations Manager
Mad Over Donuts
10.2021 - 11.2022
- Handed 45 stores Mumbai and Pune
- Setting regional goals such as sales estimates and revenue projections
- Monitoring each store's P&L reports
- Liaising between regional and company headquarters
- Ensuring that customer service levels are consistent across stores
- Ensuring that marketing efforts are consistent across each store
- Ensuring that the stores under their supervision adhere to company and industry regulations
- Directly Handling Union / Mathadi Issues Conducting Regular Staff Engagement Activities
- Supervision adhere to company and industry regulations
- Addressing operational problems that arise
- Guiding Team to meet expected Targets
- To Plan & Discuss Sale targets with Area and District Managers
- To guide Area & District Managers to Achieve Budgeted Salas
- Assist Area Manager and District Manager in Auditing & Inventory Management
- To Conduct Sales /Training Meetings Plan, organize and execute Store Launch/Openings
- Establishing relationships with the local community and undertaking activities that comply with the company's corporate social responsibility programme
Area Manager
Mad Over Donuts
10.2016 - 10.2021
- Oversee the operations of 6 Mad Over Donuts stores within the designated district, ensuring compliance with company standards and policies
- Develop and implement strategies to achieve sales and profitability targets, including but not limited to revenue growth, cost management, and inventory control
- Recruit, train, and manage store managers and staff, ensuring a high level of customer service and operational efficiency
- Monitor store performance and KPIs, analyzing data to identify trends and areas for improvement
- Collaborate with the marketing team to develop and execute local marketing initiatives to drive store traffic and sales
- Ensure compliance with health and safety regulations and maintain a clean and organized store environment
- Manage relationships with vendors and suppliers, negotiating contracts and pricing to optimize costs
- Act as a liaison between store staff and senior management, communicating company updates and policies effectively
District Manager
Mad Over Donuts
10.2013 - 10.2016
- Oversee the operations of 6 Mad Over Donuts stores within the designated district, ensuring compliance with company standards and policies
- Develop and implement strategies to achieve sales and profitability targets, including but not limited to revenue growth, cost management, and inventory control
- Recruit, train, and manage store managers and staff, ensuring a high level of customer service and operational efficiency
- Monitor store performance and KPIs, analyzing data to identify trends and areas for improvement
- Collaborate with the marketing team to develop and execute local marketing initiatives to drive store traffic and sales
- Ensure compliance with health and safety regulations and maintain a clean and organized store environment
- Manage relationships with vendors and suppliers, negotiating contracts and pricing to optimize costs
- Act as a liaison between store staff and senior management, communicating company updates and policies effectively
Business Manager
Costa Coffee
06.2011 - 08.2012
- Experienced Costa Coffee Manager with a demonstrated history of exceeding sales targets, enhancing customer satisfaction, and leading high-performing teams
- Skilled in staff training
- Inventory management and maintaining a welcoming environment
- Proven ability to drive profitability through effective cost control and strategic business development initiatives
- Adept at fostering a positive work culture and ensuring operational excellence in a fast-paced coffee shop setting
Lead Guest Experience Manager
BARISTA LAVAZZA COFFEE COMPANY LTD
12.2003 - 05.2011
- Customer Service: Providing top-notch customer service by greeting customers, taking orders, and resolving any issues or complaints
- Team Management: Leading a team of baristas and other staff members, ensuring they are trained, motivated, and delivering excellent service
- Operations: Overseeing the day-to-day operations of the café, including inventory management, cleanliness, and adherence to company policies and standards
- Sales and Upselling: Driving sales by promoting products, suggesting upsells, and ensuring that revenue targets are met
- Quality Control: Ensuring that all beverages and food items meet the company's quality standards and are presented well
- Guest Relations: Building strong relationships with guests, gathering feedback, and implementing improvements based on feedback
- Training and Development: Conducting training sessions for staff to enhance their skills and knowledge about coffee and customer service
- Compliance: Ensuring compliance with health and safety regulations and other relevant laws
- Reporting: Generating reports on sales, inventory, and other key metrics, and providing insights to management
- Overall, the Lead Guest Experience Manager plays a crucial role in ensuring that guests have a memorable experience at Barista Lavazza Coffee and that the café operates efficiently and profitably
SR CREW MEMBER
PIZZA HUT
11.2000 - 11.2001
- Supervising and coordinating the activities of junior crew members
- Ensuring customer satisfaction by providing excellent service
- Taking customer orders and processing payments
- Preparing and cooking food items according to Pizza Hut standards
- Maintaining a clean and organized work environment
- Assisting with inventory management and ordering supplies
TRAINEE SQUAD
Mc Donald's International Mumbai
10.1999 - 10.2000
- Completed comprehensive training program covering all aspects of McDonald's operations, including food preparation, customer service, and safety protocols
- Gained hands-on experience in a fast-paced environment, developing skills in teamwork, communication, and time management
- Assisted in serving customers, taking orders, and maintaining a clean and organized workspace
- Participated in promotional activities and upselling to drive sales and enhance customer experience
- Followed all health and safety guidelines to ensure a safe working environment for customers and team members
- Demonstrated a strong work ethic, reliability, and a positive attitude, contributing to a productive and harmonious team atmosphere
Education
S.S.C -
BPES HIGH SCHOOL
H.S.C - undefined
Guru Nanak Khalsa college
Hotel Management -
Phoenix Institute of Hotel Management
Skills
Customer Service orientedProblem Solving personalityFood Cost & Labor cost Control skillsNew store opening/ LaunchingStaff handling skillsEffective communicatorSound Database for Recruitment in QSR /Retail chainsEffective MotivatorStrong Negotiation SkillsStrong Local NetworkWell worse with city operations
Performance Management
Operational Management
Business Development and Planning
Brand Development
Sales Planning
Sales Expertise
Timeline
Regional Manager
Mad Over Donuts
04.2023 - 02.2024
SR Operations Manager
Mad Over Donuts
10.2022 - 11.2023
Operations Manager
Mad Over Donuts
10.2021 - 11.2022
Area Manager
Mad Over Donuts
10.2016 - 10.2021
District Manager
Mad Over Donuts
10.2013 - 10.2016
Business Manager
Costa Coffee
06.2011 - 08.2012
Lead Guest Experience Manager
BARISTA LAVAZZA COFFEE COMPANY LTD
12.2003 - 05.2011
SR CREW MEMBER
PIZZA HUT
11.2000 - 11.2001
TRAINEE SQUAD
Mc Donald's International Mumbai
10.1999 - 10.2000
S.S.C -
BPES HIGH SCHOOL
H.S.C - undefined
Guru Nanak Khalsa college
Hotel Management -
Phoenix Institute of Hotel Management