Summary
Overview
Work History
Education
Additional Information
Accomplishments
Certification
Personal Vitae
Timeline
Generic
Pramod Kumar

Pramod Kumar

Salesforce Technical Lead
Noida

Summary

Dynamic IT professional with over 12 years of specialized experience in Salesforce CRM, driving project development, configuration, and customization. Proven expertise in data modeling and product development on cloud platforms, supported by a strong understanding of CRM domains. Proficient in a wide range of Force.com technologies, including Lightning applications and Apex programming, with a track record of designing custom solutions that enhance critical business processes. Recognized for good communication skills and the ability to thrive in diverse team environments while demonstrating a commitment to continuous learning and adaptability in fast-paced settings.

Overview

1
1
Language
3
3
Certifications
12
12
years of professional experience

Work History

Technical Lead

Accenture
Noida
04.2026 - Current

Working as technical lead in Accenture

  • Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
  • Led a team of developers to successfully deliver high-quality software projects on time and within budget constraints.

Technical Lead

Wipro technology
Noida
09.2021 - 03.2026
  • Worked as technical lead at Wipro Technologies from 23 September 2021 until 3 March 2026

Project: Honda North American Distribution & Sales Platform
Company: American Honda Motor Company, Inc. (AHM)
Role: Senior Consultant | Team Size: 14
Environment: Lightning Web Components (LWC), Visualforce, Apex (Classes, Triggers), REST API, Platform Events, HTML, JavaScript, CSS, VS Code, SourceTree, Git / Azure DevOps, Change Sets ,Experience Cloud

Description:
Contributed to the modernization of North American digital operations unifying sales, service, distribution, and marketing workflows for Honda and Acura brands, Powersports, and Marine divisions.

Roles & Responsibilities:

  • Architecture & Strategy: Participated in foundational technical discussions regarding enterprise data collection strategies, system architecture design, and complex data analysis frameworks.
  • Modern Component Development: Designed and built high-performance UI features using Lightning Web Components (LWC) and legacy Visualforce pages styled with native CSS and JavaScript.
  • Asynchronous Integration: Developed secure data integration layers utilizing custom REST APIs and Platform Events for real-time messaging and event-driven data syncing between Salesforce and external Honda supply chain inventory systems.
  • Backend Automation & Quality: Engineered scalable Apex Classes and Triggers, maintaining an elite 90%+ code coverage standard across all deployments via thorough unit testing.
  • DevOps & CI/CD Deployment: Managed source-controlled code promotions and deployments to Git and Azure DevOps repositories utilizing Visual Studio Code (VS Code) and SourceTree.
  • Release Management: Supervised User Acceptance Testing (UAT) cycles, provided hypercare support to business users, and verified on-time release delivery across multiple environments.

Other Projects -

Dell Technologies.

  • Work on trigger , integration ,external objects , LWC etc.

Enbridge Gas Inc.

  • Worked on LWC ,Trigger , Developed Inspection Module etc.

National Grid

  • Natural gas transmission company
  • Worked on Experience Cloud , Case Management ,LWC etc.

Trane Technology

  • Worked on Incident Management , Omni-Channel , Agent-force Integration etc.

Senior Salesforce Developer

Deloitte
Noida
11.2020 - 05.2021
  • Worked as Salesforce Developer for Deloitte Payroll Company between November 23, 2020, and May 10, 2021
  • Payroll firm FCS Noida (contractual)

Project: Project Jupiter (Production Support & Enhancement)
Company: Deloitte
Role: Senior Salesforce Support Developer | Team Size: 12
Environment: Lightning Web Components (LWC), Aura Framework, Apex (Classes, Triggers), Sales Cloud, Service Cloud, Data Loader, GitHub, VS Code, Change Sets

Description:
Technical production support, incident management, and bug fixing for Jupiter, Deloitte’s global enterprise application. Focused on debugging custom code, restoring broken workflows, resolving user-reported incidents, and deploying critical hotfixes to maintain platform uptime and business continuity.

Roles & Responsibilities:

  • Incident Diagnosis & Resolution: Analyzed and resolved critical production incidents raised by global enterprise customers, maintaining strict adherence to priority SLAs.
  • Frontend Troubleshooting: Debugged and patched UI/UX application errors within modern Lightning Web Components (LWC) and legacy Aura Framework elements (fixing attributes, handlers, and event models).
  • Backend Code Debugging: Identified root causes of system failures by analyzing debug logs, refactoring faulty Apex Classes, updating broken Triggers, and fixing Governor Limit issues.

Senior Salesforce Consultant

Capgemini Pvt. Ltd
Noida
04.2019 - 11.2020
  • Worked as senior consultant at Capgemini Pvt. Ltd. located in Noida from April 2019 until November 6, 2020.

Project: Lloyd's Register Business
Company: Lloyd's Register Group Limited
Role: Senior Consultant | Team Size: 8
Environment: Apex (Classes, Triggers, REST Web Services), Visualforce, HTML, JavaScript, CSS, D&B Hoovers AppExchange Package, Change Sets, Eclipse IDE

Description:
Led technical enhancements for a global maritime classification and technical business services platform. Focused on extending legacy custom applications, automating third-party data enrichment, and architecting cross-system data synchronization.

Roles & Responsibilities:

  • Full-Stack Extensions: Improved and extended legacy custom application architectures; designed and deployed multiple client-facing modules utilizing robust Apex logic and Visualforce frontends.
  • AppExchange Integration: Installed, configured, and optimized the D&B Hoovers & Optimizer packages; established automated batch processes to sync and update Account and Lead records from the D&B database every 15 days.
  • Enterprise Integration (Salesforce to Oracle): Built secure, custom Apex REST API Web Services to transmit Opportunity and Product payload data to the Oracle database and process real-time bidirectional status updates back to Salesforce.
  • Backend Engineering: Engineered complex Apex Classes and automated database Triggers to enforce business rules, calculate data inputs, and eliminate manual processes.
  • Deployment Management: Handled environment tracking, patch packaging, and zero-downtime deployment pipelines across multiple sandbox environments into production using Change Sets.
  • Achieved time savings for clients by automating repetitive tasks using Apex triggers and Visualforce pages.

Sr. Salesforce Developer

Birlasoft Pvt. Ltd
Noida
10.2017 - 03.2019
  • Worked as senior Salesforce developer for Birlasoft Pvt. Ltd located in Noida between October 2017 and March 2019.

Project: Viacom Entertainment Platform Role: Senior Salesforce Developer | Team Size: 10 Environment: Apex (Classes, Triggers), Visualforce, Aura Components, HTML, JavaScript, CSS, Change Sets, Eclipse IDE

Description:Developed custom CRM solutions for a global media enterprise operating across 180 countries to optimize digital media, television, and live event workflows.

Roles & Responsibilities:

  • Architecture & Design: Collaborated on global data collection strategies, study design, system methodology, and data analysis pipelines.
  • Full-Stack Development: Engineered robust Apex classes, Triggers, and Visualforce pages alongside Aura components to deliver advanced custom functionalities.
  • Quality Assurance: Authored comprehensive test methods for backend logic, consistently maintaining an elite 90%+ code coverage metric.
  • Deployment & Delivery: Managed User Acceptance Testing (UAT) lifecycles, mitigated release risks, and guaranteed on-time deployment of critical modules via Change Sets.

Sr. Salesforce Developer

Navatar Group Pvt Ltd
Noida
05.2015 - 10.2017
  • Worked as Senior Salesforce Developer at Navatar Group Pvt Ltd based in Noida from May 2015 to October 2017

Project: Navatar M&A / Deal Room Platform
Client / Product: Navatar Investment CRM
Role: Salesforce Administrator / Developer | Team Size: 10
Environment: Apex (Classes, Triggers), Visualforce, Workflows, Validation Rules, Formula Fields, HTML, JavaScript, CSS, Change Sets, Eclipse IDE

Description:
Customized and maintained a specialized Investment Banking and M&A CRM platform designed to manage the entire deal lifecycle, covering relationship management, mandate execution, and secure pipeline tracking from marketing to close.

Roles & Responsibilities:

  • Data Automation Engineering: Developed advanced Apex Triggers to dynamically create, modify, or delete cross-object data records based on complex corporate deal-flow conditions.
  • Declarative Configuration: Configured enterprise-level validation rules, business formula fields, and legacy Workflow Rules to enforce data integrity and automate business processes.
  • Quality Assurance: Authored robust Apex unit test classes and methods, maintaining an elite 90%+ code coverage standard across all custom backend deployments.
  • Frontend UI Management: Maintained and enhanced client-facing Visualforce pages and custom components using HTML, CSS, and JavaScript for seamless user navigation.
  • Release Management: Packaged code assets and declarative configurations for deployment across sandbox environments into production using Salesforce Change Sets.

Salesforce Developer

360Degreecloud Pvt Ltd
Faridabad
09.2013 - 05.2015
  • Worked as a Salesforce Developer in 360Degreecloud Pvt Ltd at Faridabad 5 Sep, 2013 to 14 May, 2015.

Project: 360-Degree Timesheet Management Platform
Role: Senior Salesforce Developer
Environment: Salesforce Flows (Screen Flows, Record-Triggered Flows), Community Cloud Apex (Classes, Triggers), Lightning Web Components (LWC), Custom Objects, Reports & Dashboards, Profiles, Security Sharing Model, VS Code, Git

Description:
Designed and implemented an automated,Timesheet Management System to track employee hours, project allocations, and resource utilization. Unified disparate HR, project delivery, and payroll tracking data models into a centralized Salesforce view.

Roles & Responsibilities:

  • Data Model: Custom objects, master-detail relationships, and validation rules to track real-time transactional timesheet logs, employee details, and project delivery deadlines.
  • Declarative Automation (Flows): Designed dynamic Salesforce Screen Flows for a streamlined user time-logging interface and Record-Triggered Flows to automate multi-stage timesheet approval hierarchies.
  • Backend Coding (Triggers): Programmed scalable Apex Triggers and helper classes to automatically compute complex overtime payroll policies and calculate missing hours while strictly preventing governor limit breaches.

System Admin

Strategic Outsourcing Services Pvt. Ltd
Delhi
06.2011 - 12.2011
  • Worked as a System Admin in Strategic Outsourcing Services Pvt. Ltd. 2011 June to Dec 2011. (contractual)

Education

BCA - Computer Application

BDS IMT
Meerut, India
2009

12th -

U.P. Board
Nehtaur
05.2001 -

10th -

U.P. Board
Nehtaur
05.2001 -

Additional Information

  • Salesforce Clouds: Sales Cloud, Service Cloud, Experience Cloud (Community Cloud)
  • Lightning Development: Lightning Web Components (LWC), Aura Framework (Attributes, Handlers), Lightning App Builder, Lightning Design System (SLDS), Lightning Applications
  • Apex Development: Apex Classes, Triggers, Controllers, Custom Components, Apex Web Services (REST/SOAP)
  • Legacy UI: Visualforce Pages, Visualforce Controllers
  • Declarative Configuration: Custom Objects, Page Layouts, Tabs, Validation Rules, Workflows
  • Salesforce CRM Standard Objects: Accounts, Contacts, Opportunities, Products, Price Books, Leads, Campaigns, Cases
  • Data & Analytics: Salesforce Data Loader (Import/Export), Custom Reports, Dashboards
  • Security & Access: Org-Wide Defaults (OWD), Sharing Rules, Profiles, Roles
  • DevOps & Tools: CI/CD Pipelines, Visual Studio Code (VS Code), Git, GitHub, SourceTree
  • End-to-End Product Development: Architected scalable custom data models, custom objects, and fields to securely capture transaction records and sensitive customer details.
  • Full-Stack Customization: Built mission-critical custom solutions using backend Apex logic and responsive frontend components (LWC and Aura Framework).
  • Next-Gen Automation: Implemented cutting-edge customer service features including Agentforce autonomous agents and Omni-Channel smart routing.
  • Data Lifecycle Management: Executed large-scale data migrations, exports, and imports using Salesforce Data Loader while ensuring zero data loss.
  • Access Control Engineering: Configured enterprise-grade security models using Profiles, Roles, Org-Wide Defaults (OWD), and Sharing Rules.
  • Agile DevOps Practices: Streamlined the deployment lifecycle using VS Code, Git, GitHub, and SourceTree within continuous integration (CI/CD) pipelines.

Accomplishments

  • Victory League Award for ( Steering the
    team through challenges with such dedication ) in Wipro Date 17/12/2025
  • Victory League Award for ( To deliver the HELMS releases successfully along with point releases and warranty support. ) in Wipro Date 31/05/2022
  • Retention Guru-Q3 FY 21-22 Award for ( Amazing support and
    Teamwork; focused & dedicated towards the success of our Practice Qtr on Qtr. Looking forward for your continued support in upcoming hiring drives as well ) in Wipro Date 16/02/2022

Certification

Salesforce.com PD1 certified Developer.

Personal Vitae

  • Date of Birth: 03 Jan 1990
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Address: Panchsheel Green Greater Noida , 201301.

Timeline

Technical Lead

Accenture
04.2026 - Current

Technical Lead

Wipro technology
09.2021 - 03.2026

Senior Salesforce Developer

Deloitte
11.2020 - 05.2021

Senior Salesforce Consultant

Capgemini Pvt. Ltd
04.2019 - 11.2020

Sr. Salesforce Developer

Birlasoft Pvt. Ltd
10.2017 - 03.2019

Sr. Salesforce Developer

Navatar Group Pvt Ltd
05.2015 - 10.2017

Salesforce Developer

360Degreecloud Pvt Ltd
09.2013 - 05.2015

System Admin

Strategic Outsourcing Services Pvt. Ltd
06.2011 - 12.2011

12th -

U.P. Board
05.2001 -

10th -

U.P. Board
05.2001 -

BCA - Computer Application

BDS IMT
Pramod KumarSalesforce Technical Lead