Summary
Overview
Work History
Education
Skills
Language
Summary
Timeline
Generic
Pramod Kumar Singh

Pramod Kumar Singh

Patna

Summary

Client Consultation & Event Planning: work closely with clients to understand their event requirements, preferences, and budget. They then collaborate with the sales team, chefs, and other relevant departments to plan all aspects of the event, including menu selection, layout, decor, and timeline. Staff Management: recruit, train, and supervise banquet staff manage schedules, and ensure adequate staffing levels for each event. Logistics and Setup: coordinating the setup of the venue, ensuring tables, chairs, linens, and other necessary equipment are in place according to the event plan. also oversee vendor coordination for services like florists, photographers, or audio-visual equipment. Service Execution Budget Management Post-Event Follow-up

Overview

20
20
years of professional experience

Work History

Banquet Manager

Amrapali Cafe
Patna
11.2022 - Current
  • Responsible for overseeing all aspects of banquet operations, ensuring that events run smoothly and guests have a memorable experience.
  • Coordinate with clients to understand their needs, manage staff, and ensure that all logistics are in place for successful events.

Store Manager

Reliance Retail Ltd
Patna
11.2021 - 10.2022
  • Empowered sales team to maximize sales revenue and exceed corporate goals.
  • Prioritized in-store sanitation, safety and health by raising standards and conducting regular inspections.
  • Delivered quality service with friendly and professional demeanor.
  • Evaluated team performance and handled disciplinary actions.
  • Trained and supervised team delivering on store sales targets.
  • Enthusiastically interacted with customers and executive leaders to boost sales and team morale.
  • Prepared sales reports and reconciled accounts with strong finance management skills.
  • Developed new promotions and product lines to exceed sales targets.

Restaurant General Manager

Devyani International Ltd
New Delhi
09.2018 - 10.2021
  • Inspired and motivated front-of-house teams to deliver efficient, accurate service for maximized customer satisfaction.
  • Improved Tripadvisor ranking by delivering exceptional customer experiences and incentivizing reviews with future discount.
  • Created targeted promotions to enhance customer spending and achieve weekly sales goals.
  • Created and implemented staff sales targets, incentivizing teams to consistently achieve outstanding results.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Determined root cause of performance trends, developing process improvement plans to target assurance in safety, quality and customer satisfaction.

Restaurant Manager

Shanya Resort & Spa
Thailand
10.2017 - 09.2018
  • Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
  • Performed restaurant walk-through to gauge timeliness and excellent service quality.
  • Guaranteed compliance with food safety procedures and quality control guidelines.

Room Division Manager

Hotel Maurya
Patna
10.2010 - 09.2017
  • Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
  • Successfully maximised revenue through excellent sales techniques, upselling and negotiation.
  • Used smart upselling techniques to increase customer purchases, including room upgrading and service add-ons when checking in.
  • Managed administration duties, including updating records, filing bookings and other tasks as required.
  • Kept front desk organised, clean and presentable to maintain an excellent first impression for guests.
  • Answered phones politely and professionally, dealing with matters including bookings and general queries.

Operations Manager

GIHM
Ghaziabad
06.2008 - 06.2010
  • Developed and shared best practices across company to align with objectives and quality standards.
  • Provided organisational leadership and established business vision to achieve sales, profit and revenue goals.
  • Streamlined operations to consistently deliver on targets.
  • Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
  • Provided leadership to develop business plans and promote organisational vision.

Floor Manager

Barista
New Delhi
03.2007 - 05.2008
  • Managed the store opening and closing tasks, conducting matters including counting cash and securing high-value items in lockers.
  • Maintained excellent customer satisfaction by assisting them with enquiries, issues and complaints in a timely manner.
  • Shadowed team to assess skills and abilities and mentor and measure training needs.
  • Kept workstation tidy to support environment and preserve quality and cleanliness standards.

Steward

Taj Mahal Palace
Jaipur
11.2005 - 02.2007
  • Personally welcomed guests and helped locate most suitable offerings through effective questioning.
  • Maintained excellent customer satisfaction by promptly tending to guest needs and requests.
  • Warmly welcomed customers, showing them to their seats and taking drink orders.
  • Assisted restaurant staff in opening and closing activities through deep cleaning, cash counting and table setting.
  • Stocked serving stations with napkins, condiments and utensils to keep steady flow of supplies needed for customers.

Education

Diploma in Hotel Managemrnt - Food & Beverage

SAMS IHM
Varanasi, UP
01.2005

10+2 -

BIEC
Patna
01.2001

10th -

BSEB
Patna
01.1999

Skills

  • Results-based leadership
  • Sales management
  • Inventory control
  • Conflict resolution skills
  • Team leadership
  • Operational planning
  • Employee training
  • Opening and closing procedures
  • Sales team motivation

Language

  • English, First Language
  • Hindi, First Language

Summary

Work closely with clients to understand their event requirements, preferences, and budget. Collaborate with the sales team, chefs, and other relevant departments to plan all aspects of the event, including menu selection, layout, decor, and timeline., Recruit, train, and supervise banquet staff, manage schedules, and ensure adequate staffing levels for each event., Coordinate the setup of the venue, ensuring tables, chairs, linens, and other necessary equipment are in place according to the event plan. Oversee vendor coordination for services like florists, photographers, or audio-visual equipment.

Timeline

Banquet Manager

Amrapali Cafe
11.2022 - Current

Store Manager

Reliance Retail Ltd
11.2021 - 10.2022

Restaurant General Manager

Devyani International Ltd
09.2018 - 10.2021

Restaurant Manager

Shanya Resort & Spa
10.2017 - 09.2018

Room Division Manager

Hotel Maurya
10.2010 - 09.2017

Operations Manager

GIHM
06.2008 - 06.2010

Floor Manager

Barista
03.2007 - 05.2008

Steward

Taj Mahal Palace
11.2005 - 02.2007

Diploma in Hotel Managemrnt - Food & Beverage

SAMS IHM

10+2 -

BIEC

10th -

BSEB

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Pramod Kumar Singh