PRAMOD KUMAR SINGH
AGRA
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
3
3
years of professional experience
Work History
Team Lead Service and Operation
ADDA247
Lucknow
08.2022 - Current
- Working on the Net Promoter Score (NPS).
- Managing offline and online interviews.
- Resolving support tickets.
- Batch and class audits.
- Class scheduling report.
- Making and publishing different reports, like Deviation Report, Feedback Reports, Batch Audit Report, and daily pending PDF reports.
- Provide training and professional development opportunities for educators and staff to enhance their technology skills and pedagogical practices.
- Ensure compliance with data privacy, security, and accessibility standards in educational technology.
- Collaborate with educators and administrators to identify opportunities for integrating technology into the curriculum and instructional practices.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Education
M.B.A - HR and Marketing
Abdul Kalam Technical University
Lucknow, U.P09.2017
Graduation -
DBRAU university
AGRA07.2015
12th pass - UP Board
Government inter college
Agra07.2011
10th pass - UP Board
Government inter college
Agra07.2009
Skills
- Educational technology
- Report generation
- Customer engagement
- Service management
- Team leadership
- Effective communication
- Problem solving
- Training development
- Time management
- Key performance indicators
- Corporate social responsibility
- Risk management
- Customer focus
- Critical thinking
- Performance improvement
- Strategic planning
- MS Excel
Languages
- Hindi
- English
Hobbies and Interests
- Cricket
- Reading books
- Travelling
School Education
- Government Inter College, Agra, 07/10, 07/11, 12th pass (UP Board)
- Government Inter College, Agra, 07/08, 07/09, 10th pass (UP Board)
Personal Information
- Father's name: Mr. Laxman Singh
- Date of birth: 04/27/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Team Lead Service and Operation
ADDA247
08.2022 - Current
M.B.A - HR and Marketing
Abdul Kalam Technical University
Graduation -
DBRAU university
12th pass - UP Board
Government inter college
10th pass - UP Board
Government inter college