PRAMOD KUMAR.T
Bengaluru
Summary
Seasoned Senior Operations Manager with a background in overseeing business operations, optimizing efficiency, and driving productivity. Proven ability to manage teams, develop operational strategies, and implement processes that increase overall company performance. Strengths include strong leadership abilities, keen problem-solving skills, and strategic thinking. Demonstrated impact in previous roles by streamlining operations and improving team performance.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Infocrunch Analytics Pvt Ltd
Bangalore
1 1 - 07.2024
- Conducted comprehensive data analysis using statistical techniques to derive actionable insights from large datasets.
- Developed predictive models to forecast trends and inform business strategies.
- Delivered data presentations and reports that facilitated informed decision-making.
- Identified and resolved data discrepancies and quality issues to ensure accurate analysis.
- Collaborated with cross-functional teams to understand business needs and provide data-driven solutions.
- Negotiated contracts with suppliers and vendors to secure favorable terms.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Managed personnel including recruitment, training, scheduling, performance reviews, and disciplinary actions.
- Developed comprehensive project plans, including scope, schedule, budget, and resource allocation.
- Managed project constraints effectively to ensure on-time and within-budget delivery of milestones.
- Prepared and delivered project status reports and presentations to stakeholders at various levels.
- Led cross-functional teams through all project phases, fostering a collaborative and productive work environment
- Motivated team members to achieve project objectives and maintained high team morale.
- Implemented quality assurance processes to monitor project deliverables and ensure adherence to quality standards.
- Conducted regular quality reviews and audits to identify areas for improvement and optimize project outcomes.
- Applied lessons learned from completed projects to refine project management methodologies and enhance future project outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Compile regular reports of campaign performance and results.
- Make recommendations, and continuously refine the marketing mix to drive the best result.
- Developed forecasts based on historical data to predict future trends.
- Led a team of Regional and Field Managers, ensuring project deliverables were met within deadlines.
- Oversaw workforce management planning, volume predictions, and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication.
- Assisted in the recruiting, hiring, and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Advised senior leadership on potential changes or modifications needed for current processes and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Collaborated with cross-functional teams to develop process improvements that increased productivity.
- Conducted regular audits of systems and processes to detect any potential issues or risks.
Operation Manager
Sulekha.com New Media Pvt Ltd
05.2016 - 01.2018
- Handled Operations, Customer Relations, and Product Management responsibilities.
- Led team of Field Operations Executives to enhance content onboarding.
- Led comprehensive training sessions for the content Ops team.
- Optimized website for better customer engagement through targeted content integration, resulting in reduced call volume.
- Achieved recognition in JAS for superior quality enhancement services provided to partners.
- Managed key accounts for Bangalore branch operations.
- Operated systems like CRM, HRMS, and Android applications to conduct quality checks.
- Collaborated with FOE to address clients' special needs.
- Achieved weekly, monthly, quarterly, and annual sales targets.
- Fostered an atmosphere that prioritizes professionalism, improving both employee and client contentment.
- Managed task allocation to achieve crucial productivity goals.
- Guided team through coaching sessions, focusing on skill improvement and potential growth.
- Increased audience engagement by curating relevant, informative, and shareable content across platforms.
- Stimulated team engagement for improved responsibility and outcomes.
- Built and maintained strong client relationships to drive business growth.
- Fostered strong connections with clients using frequent interactions.
- Collaborated with internal teams to guarantee timely product and service delivery.
- Secured long-term commitments by negotiating contract renewals with clients.
- Proactively identified potential issues within key accounts to prevent dissatisfaction.
- Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
- Collaborated with clients in reviewing account progress and uncovering future development potential.
- Built strong operational teams to meet process and production demands.
- Measured and reviewed performance via KPIs and metrics.
- Conducted research into market conditions and competitor strategies in order to inform strategic decisions.
- Managed key enterprise accounts with responsibility for sales, contracts, negotiations and reporting.
- Identified and pursued new business opportunities within existing key accounts to increase revenue streams.
- Conducted regular business reviews with key clients to assess product and service performance and identify improvement areas.
- Utilized CRM tools to analyze key account data and generate reports for internal and external stakeholders.
- Re-established customer's faith in the company by providing thebest retention offers available.
- Strengthened customer retention by offering discount options.
Senior Business Development Manager
Send My Gift Private Ltd
Bangalore
09.2015 - 03.2016
- Led a team of 20 Business Development Managers and Executives across diverse locations.
- Onboarded 400+ non-perishable vendors and 750+ perishable vendors efficiently.
- Delivered tailored presentations to align services with evolving client requirements.
- Increased sales revenue by strategically identifying and pursuing new business opportunities.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Adjusted pricing frameworks according to market shifts, balancing profitability and competitiveness.
- Collaborated with cross-functional teams to develop comprehensive proposals for prospective clients.
- Identified potential new customers and converted them into clients.
- Negotiated and finalized business deals while staying informed about current market conditions.
- Determined business development opportunities and implemented effective strategies for client acquisition.
- Resolved customer issues swiftly to boost satisfaction.
- Negotiated and closed high-value contracts with new and existing clients to increase market share.
- Performed analysis of market trends to guide strategic growth decisions.
- Optimized lead generation processes, minimizing time spent on administrative tasks.
- Led team of 20 order processing professionals, managing daily operations.
- Collaborated with cross-functional teams, including sales, logistics, and customer service, to ensure seamless order processing.
- Developed and tracked key performance indicators (KPIs) to measure team performance and operational efficiency.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Improved inventory management through accurate tracking of product availability, and timely order fulfillment.
- Collaborated with cross-functional teams in resolving order-related issues, ensuring a seamless customer experience.
- Monitored competitors' activities, prices, products, and services to stay ahead of the competition.
- Fostered long-term partnerships with key industry players to enhance market presence.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Facilitated training and development programs for sales and business development teams.
- Oversaw daily operations of the e-commerce platform, including inventory control, payment processing, and order fulfillment.
- Supervised a team of 20 order processors, providing guidance and support as needed.
- Planned workflow, coordinated employee scheduling, and assigned duties to maintain performance, and accommodate fluctuating workloads.
- Resolved customer complaints regarding orders on time.
- Created reports on weekly and monthly performance metrics such as average order size, turnaround time, and customer service ratings.
- Trained new staff members on order processing procedures including data entry, invoicing and shipping requirements.
Education
MBA - Finance
MATS University
Raipur, Chhattisgarh2018
Bcom - Accounting And Finance
MATS University
Raipur, Chhattisgarh05.2015
Advance Diploma in Operation Management - Operations Management
Indian School of Management And Engineering
Bangalore, Karnataka2007
Skills
- Business Development
- Onboarding
- Key Accounts Management
- Market Research
- Process Improvement
- Supply Chain Management
- Inventory Management
- Vendor Management
- Operations Management
- Data Management
- Data Analysis
- Contract Negotiation
- Operational Strategy
- Project Management
- Customer Relationship Management
Certification
- SQL
- Power BI
- Tableau
Languages
English
First Language
Kannada
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Malayalam
Advanced (C1)
C1
Timeline
Operation Manager
Sulekha.com New Media Pvt Ltd
05.2016 - 01.2018
Senior Business Development Manager
Send My Gift Private Ltd
09.2015 - 03.2016
Senior Operations Manager
Infocrunch Analytics Pvt Ltd
1 1 - 07.2024
MBA - Finance
MATS University
Bcom - Accounting And Finance
MATS University
Advance Diploma in Operation Management - Operations Management
Indian School of Management And Engineering
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