PRAMOD KUMAR.T

• Conducted comprehensive data analysis using statistical techniques to derive actionable insights from large datasets.
• Developed predictive models to forecast trends and inform business strategies.
• Delivered data presentations and reports that facilitated informed decision-making.
• Identified and resolved data discrepancies and quality issues to ensure accurate analysis.
• Collaborated with cross-functional teams to understand business needs and provide data-driven solutions.
• Developed comprehensive project plans, including scope, schedule, budget, and resources allocation.
• Managed project constraints effectively to ensure on-time and within-budget delivery of milestones.
• Prepared and delivered project status reports and presentations to stakeholders at various levels.
• Led cross-functional teams through all project phases, fostering a collaborative and productive work environment
• Motivated team members to achieve project objectives and maintained high team morale.
• Implemented quality assurance processes to monitor project deliverables and ensure adherence to quality standards.
• Conducted regular quality reviews and audits to identify areas for improvement and optimize project outcomes.
• Applied lessons learned from completed projects to refine project management methodologies and enhance future project outcomes
• Ensure campaign implementation follows organizational guidelines.
• Compile regular reports of campaign performance and results.
• Work alongside with field team to develop outstanding account- based marketing strategies.
• Make recommendations and continuously refine the marketing mix to drive the best result.
• Developed forecasts based on historical data to predict future trends.
• Led a team of Regional and Field Managers, ensuring project deliverables were met within deadlines.
• Oversaw workforce management planning, volume predictions and capacity planning.
• Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.

• My role encompasses various aspects like Operations, Customer Relations, Product & Content Management, Training & Development, Site Management, and Process Innovation.
• Managing a team of Field Operations Executives, performing Content Enrichment (On-Boarding) for Sulekha's potential Service Partners
• Held sole responsibility for product and process training for the Content Ops team.
• Improve websites experience for customers by incorporating relevant content, thus reducing call query.
• Were top performers of JAS for enriching service partners with the highest quality.
• Handled KAM Accounts of the Bangalore branch.
• Performed Quality Screening of Service Partners Worked on internal tools like CRM, HRMS, and Android Apps.
• Visiting clients who require special attention together with the FOE whenever required.
• Delivering weekly, monthly, quarterly, and annual targets.
• Maintained a positive, professional working environment to optimize staff and customer satisfaction.
• Supervised and delegated tasks to employees to meet key productivity targets
• Managed team by offering support and constructive feedback to improve skills and maximize potential.
• Increased audience engagement by curating relevant, informative, and shareable content across platforms.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

• Managed a team of 20 Business Development managers and Executives, traveled across INDIA meeting seller and make them on boarded with the company as seller.
• Help manage existing clients and ensure they stay satisfied and positive, call on clients, make presentations on solutions and services that meet or predict their clients’ future needs.
• Increased sales revenue by strategically identifying and pursuing new business opportunities.
• Collaborated with cross-functional teams to develop comprehensive proposals for prospective clients.
• Need to identify potential new customers, present to them, ultimately convert them into clients, and continue to grow business in the future.
• Define long-term organizational strategic goals, build key customer relationships, identify business opportunities, negotiate and closes business deals and maintain extensive knowledge of current market conditions.
• Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
• Delivered presentations at conferences and trade shows, showcasing products/services and generating leads.
• Conducted market research to identify industry trends and inform strategic decisions for growth.
• Streamlined internal processes related to lead generation and prospecting tactics, reducing time spent on administrative tasks.
• Led a team of 10 order processing professionals, overseeing daily operations and ensuring timely, accurate order fulfillment.
• Collaborated with cross-functional teams, including sales, logistics, and customer service, to ensure seamless order processing.
• Collaborated with cross-functional teams, including sales, logistics, and customer service, to ensure seamless order processing.
• Developed and tracked key performance indicators (KPIs) to measure team performance and operational efficiency.
• Developed strong relationships with key clients, leading to long-term partnerships and increased loyalty.

• Improve the operational systems, processes, and policies in support of the organization's Mission specifically, support better management reporting, information flow and management, business process and organizational planning.
• Manage and increase the effectiveness and efficiency of Support Services (Logistics, and Finance), through improvements to each function as well as Coordination and communication between support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward Operational excellence.
• Develop new strategies for cost reduction, and efficiency improvement. (such as creation of new supply chain strategies, alternate distribution centers or manufacturing facilities).
• Determine best practices, document Standard Operating Procedures, and ensure Organization is cross-trained to meet business needs.
• Oversee overall financial management, planning, systems and controls.
• Management of agency budget in coordination with the Executive Director.
• Invoicing to funding sources, including calculation of completed units of service.
• Supervise and coach office manager on a weekly basis.

• The customer complaint arises due to,

A)The attitudinal aspects in dealing with customers

B) Inadequacy of the functions / arrangements made available

to the customers or Gaps in standards of services expected

and actual service rendered

• To review all such consumer forum cases involving deficiency of the service/system and processes and to address systemic improvements needed.
• Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
• Troubleshooting a wide range of Nokia Handsets on both Hardware and Software related queries of our global customers over phone which involves working in different time zones
• Capture all unresolved issues over phone for a quality check by Nokia Engineering team and maintain a complete Quality check and Provide Resolution ( Best in Class Support )
• Act as team member by providing information, analysis and recommendations in support of team efforts
• Deal with a wide range of issues and provide resolution using a powerful information database
• Conducting a refresher training every month and conduct a minimum of 3 training on areas which needs technical brushing
• Motivate the team and guide them to the path where they meet the operational targets.