Pramod Kumar V
Bangalore
Overview
9
9
years of professional experience
Work History
Senior Software Engineer
Razorpay Software Private Limited
Bangalore
09.2021 - Current
- Automatic Customer Ticket Resolution & AI Chatbot:
Led the design and development to automate customer ticket resolution, leveraging Retrieval-Augmented Generation (RAG) and LLMs to achieve a 15% fully autonomous resolution rate. Also developed an AI-powered chatbot that reduced overall ticket volume by 5%. - AB Experimentation & Feature Rollout Tool:
Led the design and development of a high-performance AB testing and controlled feature rollout tool managing 30,000 RPS with sub-10ms latency. Drove end-to-end execution using Golang, Redis Bloomfilters, Kubernetes, MySQL, and Docker, and received a spot award for exceptional leadership and impact. - Login Page Performance Improvements:
Led the design and development of improvements to dashboard login performance by re-architecting complex, cumbersome legacy design, reducing load times from 24 seconds to 5 seconds. Collaborated with five teams to implement architectural enhancements and established proactive guidelines to mitigate future issues. - Payments Architecture Scaling:
Redesigned and implemented the payments flow architecture to accommodate growing transaction volumes. Collaborated with 12 cross-functional teams to coordinate and execute necessary system changes, resulting in a 20% reduction in infrastructure costs and a 30% decrease in outages related to database overload. - Subscription-Based Pricing Model:
Led both the design and implementation of a subscription-based pricing model, tailoring benefits to different customer plans. Oversaw the design of the pricing structure, integrated payment gateway solutions, and managed revenue collection processes. Executed the project using Golang, Kafka, MySQL, and AWS EKS, ensuring smooth deployment and system integration. - Dynamic Homepage Widget:
Designed and built a dynamic homepage widget tool to support targeted cross-selling across diverse product lines. Utilized rigorous experimentation methodologies to optimize display configurations for various user segments, resulting in enhanced engagement and increased conversion rates.
Software Developer
SAP Labs India
Bangalore
03.2020 - 08.2021
- Metadata-Based Onboarding Framework:
Designed and developed a metadata-driven framework in Java using RESTful web services to enable dynamic, geography-specific candidate onboarding. Conducted comprehensive training sessions for both customer support and internal teams, ensuring effective adoption and smooth integration. - Job Scheduler for Legal Compliance Updates:
Developed a robust job scheduler that monitors real-time updates to legal compliance documents for HR departments, automating synchronization for seamless delivery without additional patches. This solution was recognized by the team for its effectiveness and timely execution.
Associate Software Developer
SAP Labs India
Bangalore
07.2016 - 03.2020
- Event-Driven HRMS Workflow:
Developed an event-driven workflow within HRMS ERP software to streamline new employee onboarding. Implemented both front-end and back-end solutions using Java, JavaScript, Kafka, SAPUI5, and RESTful web services, ensuring seamless data collection, management of legal formalities, and efficient information delivery. - Rules-Based Data Purging Tool:
Created a robust rules-based data purging tool in Java and JavaScript to systematically remove users' PII data based on customizable criteria, ensuring adherence to GDPR compliance standards within the European Union. - Dashboard Performance Enhancement:
Engineered backend APIs and refined front-end design to boost dashboard performance, achieving a 40% acceleration in load times. Leveraged Java, JavaScript, RESTful web services, and the SAPUI5 framework to optimize user data management and overall system efficiency.
Education
Bachelor of Technology(B.Tech) - Electrical Engineering
Indian Institute of Technology, Banaras Hindu University(IIT BHU)
Varanasi04.2016
Skills
- Golang
- Java
- Springboot
- Redis
- Kubernetes
- Kafka
- MySQL
- AWS
- Git
- Postgres
- Javascript
- Docker
- Microservices architecture
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Software Engineer
Razorpay Software Private Limited
09.2021 - Current
Software Developer
SAP Labs India
03.2020 - 08.2021
Associate Software Developer
SAP Labs India
07.2016 - 03.2020
Bachelor of Technology(B.Tech) - Electrical Engineering
Indian Institute of Technology, Banaras Hindu University(IIT BHU)
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