Summary
Overview
Work History
Education
Skills
Achievementsprojects
Industrialservices
Certificationsawards
Personal Information
Disclaimer
Attributes
Certification
Timeline
Generic

Pramod Maruti Kumbhar

IT Support Engineer
Pune

Summary

With over 18 years of experience as an IT Support Manager, I have a proven ability to lead high-performing technical teams and optimize IT support operations. My track record includes improving user satisfaction, streamlining processes, and reducing operational costs, all while managing complex technical challenges and driving system performance.

I am a proactive and results-driven manager with a strong ability to make independent decisions and exercise sound judgment, contributing to the success of the organization. My leadership style is centered on strategic planning, team motivation, and fostering strong customer relationships to achieve business goals. I am dedicated to continuously improving operations, enhancing employee engagement, and boosting team performance.

As a methodical and well-organized manager, I have demonstrated success in optimizing resource allocation and ensuring operational demands are met efficiently. My expertise in team building, problem-solving, and leadership enables me to create environments where employees thrive and organizational goals are consistently exceeded.

I am now seeking a leadership role where I can apply my strategic, operational, and team management skills to drive growth and success in a dynamic organization.

Overview

19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Assistant Manager

Expert Global and Alten
Pune
04.2024 - Current
  • Assist in planning and coordinating daily operations to ensure efficiency and effectiveness
  • Monitor inventory levels and assist in stock ordering and management
  • Ensure compliance with company policies, procedures, and security regulations
  • Supervise and assist employees, including scheduling shifts, assigning tasks, and providing guidance
  • Resolve employee performance issues and conflicts in collaboration with a manager
  • Handle customer inquiries and complaints promptly and professionally
  • Ensure a high level of customer satisfaction while maintaining service standards
  • Prepare and maintain reports on operational performance and employee productivity
  • Identify operational issues, resolve them, and implement solutions to improve processes
  • Assist the manager in strategic planning and decision-making

Senior System Administrator

Expert Global and Alten
Pune
04.2015 - 03.2024
  • Led a team of IT support professionals in providing technical assistance and troubleshooting for hardware, software, and network issues
  • Developed and implemented support processes and procedures to improve efficiency and effectiveness, resulting in a 20% reduction in average resolution time
  • Implemented a ticketing system to track and prioritize support requests, leading to better resource allocation and improved service delivery
  • Conducted regular performance evaluations and provided coaching and training to team members to enhance skills and knowledge
  • Collaborated with other departments to identify technology needs and implemented solutions to support business objectives
  • Managed vendor relationships and negotiated contracts for IT products and services, ensuring cost-effective solutions

System Administrator

DA Vinci Design Solutions Pvt. Ltd
Pune
01.2012 - 03.2015
  • Provided escalated technical support for complex issues, ensuring timely resolution, and minimizing downtime
  • Mentored junior support staff and conducted training sessions on new technologies and best practices
  • Implemented proactive monitoring systems to detect and address potential issues before they impacted users
  • Participated in the planning and execution of IT projects, including system upgrades and deployments
  • Maintained documentation of support procedures, configurations, and troubleshooting steps

IT Hardware Engineer

Micromate Peripherals and Computers Pvt. Ltd
Pune
05.2006 - 12.2011
  • Delivered frontline technical support to end-users via phone, email, and in person
  • Installed, configured, and maintained hardware and software systems, including desktops, laptops, printers, and peripherals
  • Diagnosed and resolved network connectivity, VPN access, and email configuration issues
  • Assisted in the development and implementation of IT policies and procedures
  • Contributed to the development of knowledge base articles and training materials for self-service support resources

Education

Bachelor of Science - Computer Applications Development

Global Tech Institute of Management
Delhi, India
07.2019 - 07.2022

High School Diploma -

Global Tech Institute of Management
Delhi, India
07.2018 - 06.2019

High School Diploma -

Mahatma Gandhi Vidyalaya Nira
Pune, India
06.1993 - 03.1994

Skills

Microsoft Azure

Windows Server Administration (2008R2, 2012, 2016)

Virtualization (Hyper-V, VMware)

Networking (Cisco, Firewalls, VPNs)

IT Security (Firewall Management, Data Loss Prevention)

Backup and Disaster Recovery Solutions - Veeam & Veritas Backup Exec

Operations management

Cost reduction

Problem-solving

Achievementsprojects

  • ELV Project at Shivasagat Assam, 09/01/19 to 04/30/21
  • Server Migration 2008 R2 to 2012 R2
  • Server Migration 2012 R2 to Server 2016, Enrolled CAD network application
  • The system of more than 650 users was allotted to WHO during COVID-19. And configured VPN for the file server and application server.
  • Shifting IT infrastructure from one location to another location.

Industrialservices

  • Manufacturing Industry - Automotive
  • Food & Pharma
  • Energy - Oil and Gas
  • Packaging

Certificationsawards

  • Azure Administrator Associate ZA-104
  • MCITP-EA: Microsoft Certified IT Professional (Windows Server 2008)
  • ADCA: Advanced Diploma in Computer Application (C-DAC)
  • CCCH: Certificate Course in Computer Hardware
  • MCSE: Training Completed (Seed Infotech Pune)
  • N+ & CCNA: - Training Completed. (Seed Infotech Pune)

Personal Information

  • Date of Birth: 05/01/76
  • Marital Status: Married

Disclaimer

I hereby declare that all the above-mentioned information given by me is true and correct to the best of my knowledge and belief.

Attributes

  • Good team player skills
  • Communication skills
  • Dedication
  • Responsibility
  • Confidence
  • Quick learning capabilities

Certification

CM - Certified Manager Certification

Timeline

Assistant Manager

Expert Global and Alten
04.2024 - Current

Bachelor of Science - Computer Applications Development

Global Tech Institute of Management
07.2019 - 07.2022

High School Diploma -

Global Tech Institute of Management
07.2018 - 06.2019

Senior System Administrator

Expert Global and Alten
04.2015 - 03.2024

System Administrator

DA Vinci Design Solutions Pvt. Ltd
01.2012 - 03.2015

IT Hardware Engineer

Micromate Peripherals and Computers Pvt. Ltd
05.2006 - 12.2011

High School Diploma -

Mahatma Gandhi Vidyalaya Nira
06.1993 - 03.1994

CM - Certified Manager Certification

Pramod Maruti KumbharIT Support Engineer