With over 18 years of experience as an IT Support Manager, I have a proven ability to lead high-performing technical teams and optimize IT support operations. My track record includes improving user satisfaction, streamlining processes, and reducing operational costs, all while managing complex technical challenges and driving system performance.
I am a proactive and results-driven manager with a strong ability to make independent decisions and exercise sound judgment, contributing to the success of the organization. My leadership style is centered on strategic planning, team motivation, and fostering strong customer relationships to achieve business goals. I am dedicated to continuously improving operations, enhancing employee engagement, and boosting team performance.
As a methodical and well-organized manager, I have demonstrated success in optimizing resource allocation and ensuring operational demands are met efficiently. My expertise in team building, problem-solving, and leadership enables me to create environments where employees thrive and organizational goals are consistently exceeded.
I am now seeking a leadership role where I can apply my strategic, operational, and team management skills to drive growth and success in a dynamic organization.
Microsoft Azure
Windows Server Administration (2008R2, 2012, 2016)
Virtualization (Hyper-V, VMware)
Networking (Cisco, Firewalls, VPNs)
IT Security (Firewall Management, Data Loss Prevention)
Backup and Disaster Recovery Solutions - Veeam & Veritas Backup Exec
Operations management
Cost reduction
Problem-solving
CM - Certified Manager Certification
CM - Certified Manager Certification