
• Over 10 years of experience in product management, development, stakeholder management, and client relationships in the US mortgage industry.
• Expertise in team leadership, coaching, and development.
• Led User Acceptance Testing (UAT) for new developments and audit enhancements.
• Extensive experience in product lifecycle management, project monitoring, and research to ensure quality and efficiency.
• Managed comprehensive testing phases to meet project goals and led problem-solving and continuous improvement initiatives.
• Maintained attention to detail in managing incoming applications, ensuring accuracy and timely completion.
• Delivered presentations at professional meetings, enhancing industry field knowledge.
• Managing collaboration between product, IT, credit, and sales teams to align with customer needs.
• Spearheading the product roadmap, ensuring timely feature releases.
• Leading UAT testing for Jocata and Servosys LOS platforms.
• Executing the deployment of Google Pay Merchant Micro Business Loan to enhance financial access.
• Collaborating with engineering teams on development of the product.
• Enhanced online visibility through strategic use of social media channels.
• Supported business operations and managed financial tasks.
• Handled customer interactions to ensure satisfaction.
• Reviewed financial transactions, assessed profitability, and updated records.