Pramod Nandakumar
Bangalore
Summary
Results-driven professional specialising in business operations and client relationship management. Expertise in workflow optimisation and vendor coordination enhances service delivery and client satisfaction. Experienced in leading teams, providing training, and solving complex issues in fast-paced environments. Committed to leveraging operational skills to drive success in customer-focused roles.
Overview
13
13
years of professional experience
Work History
Senior Captain - Business Operations
CREW- Swiggy Limited
Bangalore, India
05.2025 - Current
- Premium Client Experience: Ensure highly empathetic, hyper-personalised communication while tracking user satisfaction metrics
- Task Fulfillment: Handle and execute complex user requests from intake to fulfillment (such as travel itinerary design, visa assistance, or event planning)
- Vendor Management: Coordinate seamlessly with third-party vendors and agencies to customise solutions based on specific client preferences
- Workflow Optimisation: Suggest creative problem-solving methods and process refinements to enhance service delivery
- SOP Adherence: Maintain high responsiveness while strictly following desk-specific Standard Operating Procedures (SOPs).
- Delivered premium support tailored to individual urban consumer needs
Front Office Associate
Days Hotel Chennai OMR by Wyndham
Chennai, Tamil Nadu
04.2019 - 01.2020
- Greeting the guests and providing them the service beyond their satisfaction.
- Identified guest needs and provided prompt solutions to enhance satisfaction.
- Assisted guests with suggestive and cost-effective purchases to maximise value.
- Resolution and follow-ups on guest issues and obtaining feedback.
- Assisted in planning and organising events to ensure smooth execution.
- Provided comprehensive training to interns to enhance their skills and performance.
Business Associate
Focus Organization Coimbatore
Coimbatore, Tamil Nadu
11.2017 - 11.2018
- Assisted team in increasing revenue and profit margin through innovative ideas and dedicated effort.
- Promoted clients to enhance customer acquisition.
- Focused on ensuring positive customer experiences to protect the organisation's reputation.
- Providing training to the new employees on the proper system and working ethics of the organization and making them perfect a fit for the environment.
Asst. Front Office Executive
B’Canti Boutique Beach Resort Varkala
Varkala, Kerala
07.2016 - 11.2017
- Organised, assigned, and reviewed work of Front Office Assistants and Reservation Assistants to ensure efficient operations.
- Managed revenue generation and tracked financial performance to support departmental goals.
- Prepare and submit progress and other reports of critical situations.
- Requisitioned supplies and materials to maintain seamless department operations.
Front Office Assistant
The Blooms Cochin Premium Hotel
Cochin, Kerala
12.2016 - 04.2017
- Coordinated check-in and check-out procedures for guests, updating relevant details in PMS to ensure accurate records.
- Answered all incoming calls, redirecting as necessary and taking messages to ensure effective communication.
- Sorted and forwarded emails to maintain effective communication and enhance response times.
- Managed timely maintenance of C-Form to comply with regulatory requirements.
Industrial Trainee
Crowne Plaza Cochin
Cochin, Kerala
12.2013 - 04.2014
Education
B.Sc. - Hospitality and Hotel Administration
IHMCT & AN
Telangana, IndiaSkills
- Information Management
- Vendor management
- Client relationship management
- Workflow optimisation
- Task fulfilment
- SOP adherence
- Problem-solving
- Adaptability
- Multi-tasking
- Customer Focus
- Leadership
- Stress management
- Feedback resolution
- Telephone handling
- Result driven
Languages
English
Hindi
Malayalam
Tamil
Custom
https://www.linkedin.com/in/pramod-nandakumar-0236179b
Timeline
Senior Captain - Business Operations
CREW- Swiggy Limited
05.2025 - Current
Front Office Associate
Days Hotel Chennai OMR by Wyndham
04.2019 - 01.2020
Business Associate
Focus Organization Coimbatore
11.2017 - 11.2018
Front Office Assistant
The Blooms Cochin Premium Hotel
12.2016 - 04.2017
Asst. Front Office Executive
B’Canti Boutique Beach Resort Varkala
07.2016 - 11.2017
Industrial Trainee
Crowne Plaza Cochin
12.2013 - 04.2014
B.Sc. - Hospitality and Hotel Administration
IHMCT & AN