PRAMOD PADILAKR
Summary
Results-oriented professional with over 15 years of experience in the banking sector, specializing in operations management, vendor management, and process reengineering. Demonstrated ability to drive operational efficiency and achieve corporate objectives through effective risk management and robust business continuity planning while fostering organizational growth. Expertise in executing seamless banking operations and collaborating across departments to enhance branch management practices. Dynamic leader skilled in guiding teams toward shared goals, maintaining strong employer-employee relations, and excelling in training, customer relationship management, and strategic planning.
Overview
17
17
years of professional experience
Work History
Senior Vice President
Fino Payments Bank
06.2025 - Current
- Led cross-functional teams to drive strategic initiatives and improve organizational performance.
- Developed and implemented operational strategies enhancing efficiency across multiple departments.
- Streamlined processes, resulting in reduced operational costs and improved resource allocation.
- Mentored senior managers, fostering leadership skills and promoting best practices throughout the organization.
- Established key performance indicators to measure success and promote accountability among teams.
- Cultivated relationships with stakeholders, ensuring alignment on corporate objectives and initiatives.
- Restructured departments for increased efficiency, optimizing resource allocation and improving communication between teams.
Vice President
Suryoday Small Finance Bank Ltd
07.2017 - Current
- Led strategic initiatives to enhance operational efficiency and customer experience across operational Departments
- Playing lead role handling various function in Customer onboarding, serving, lending and payments which comprised of KYC/AML/Document scrutiny cheque clearing, National automated clearing house related activities, Bank Account reconciliation, Office/Settlement Account Reconciliation, Customer Dispute Management, Record Management , loan disbursement etc
- Identify improvement areas and implement adequate measures to maximize customer operational efficiency and effectiveness.
- Vendor Management (Outsourcing/ On Boarding/ Negotiation) & Vendor Billing
- Regulatory reporting like reporting to RBI on Direct Banking, CKYC reporting to CERSSAI & TDS reporting and submission to Income Tax on monthly/ quarterly and annual basis.
- Presentation to MD in Monthly Review Meet
- Process review /reengineering/drafting
- Risk assessment of operational control at regular interval & BCP assessment to ensure smooth functioning in disaster time.
- External & Internal Audits handling including RBI/NPCI
- Follow the process/procedure of the bank & ensuring compliance to rules and regulations of the bank including latest circular from regulator.
- Conceptualized and implement component strategies to ensure optimum utilization of manpower.
- Manage customer centric banking operations, quick reaching to concern department & ensuring customer satisfaction by achieving delivery & service quality norms.
- Build and maintain healthy business relation with other bank department, vendors to ensure high customer satisfaction matrix.
- Lead, manage and monitor performance of team member to ensure efficiency in operations, weekly group huddle Weekly to keep tab on various ongoing issues/development and its tracking toward proper & timely closure.
- Key project handled:
- Core team Member of Bank CBS migration during FY 22-23
- CKYC set up for the Bank and legacy data clearance
- CTS clearing & NACH operation set up for Bank
- Digital Banking Recon Transformation
Manager
Yes Bank
09.2015 - 06.2017
- Manage various functions under CPU Operations i.e., Deliverables Management, Logistic Management, Card Operations, Debit card PIN Printing, Card Plastic & Chq Procurement, FRFC Operation, Charge reversal, Customer Request Management & identify improvement areas, and implement adequate measures to maximize customer operational efficiency and effectiveness.
- Vendor Management (Outsourcing/ On Boarding/ Negotiation) & Vendor Billing Internal and external audit handling
- Daily Synopsis to TOP Management
- Process review /reengineering/drafting
- Frequent training to team member on communication/email response and about process improvement
- Govern and maintain quality parameters of team.
Deputy Manager
Axis Bank
09.2008 - 06.2015
- Processing of Liability Account Opening form
- Processing of Service request received from Branches/Call centre.
- Handling Deliverables Production comprised of Calque book/Debit card/ welcome kit/ Statement etc.
- Managed Credit card statement set up for new variant/ Printing and dispatch. Manage Vendor quality assurance for all deliverables produces and dispatch. Manage continuous stationery PAN India (both Production and dispatch)
- Conduct periodic vendor audit.
- New vendor set up and commencement of operation.
- Processing of vendor bills
- Co-ordination with other department withing bank for solving customer escalations.
- Key project handled:
- Credit Card Trans promo
- One welcome letter
- Data encryption & Decryption
Education
MBA - Banking and Insurance
Welingkar Institute of Management
03.2018
Skills
- Strategic leadership
- Policies and procedures
- Operational excellence
- KPI tracking
- Staff development
- Operations management
- Operational leadership
- Cross-functional collaboration
- Process improvements
- Digital transformation
- Performance improvement
- Operations oversight
PERSONAL DETAILS
Language: English/Hindi/Marathi
Awards
Axis Bank Ltd: Received “Best Employee – RBP Unit” award from Ms. Shikha Sharma (MD & CEO of Axis Bank) in year 2013 among close to 900 + employee
Timeline
Senior Vice President
Fino Payments Bank
06.2025 - Current
Vice President
Suryoday Small Finance Bank Ltd
07.2017 - Current
Manager
Yes Bank
09.2015 - 06.2017
Deputy Manager
Axis Bank
09.2008 - 06.2015
MBA - Banking and Insurance
Welingkar Institute of Management
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