Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
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Pramod Ponaganti

Senior Associate
Hyderabad

Summary

Experienced Senior Associate in US insurance operations with a proactive approach. Demonstrates strong leadership and motivation skills, consistently exceeding performance expectations. Effectively resolves challenges and implements process improvements to enhance operational efficiency. Proficient in managing daily operations and ensuring customer satisfaction. Skilled in fostering collaboration and streamlining workflows to achieve organizational goals.

Overview

7
7
years of professional experience

Work History

Senior Associate

MassMutual
Hyderabad
03.2023 - Current
  • Trained and supported new team members, maintaining culture of collaboration.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Mentored junior associates, fostering professional growth and helping them reach their full potential.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
  • Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
  • Identified potential risks to develop mitigation plans and minimize impact on project timelines.
  • Increased customer service success rates by quickly resolving issues.

Process Specialist

Infosys BPM Limited
Hyderabad
09.2021 - 03.2023
  • Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity.
  • Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
  • Served as subject matter expert for process-related inquiries, providing guidance to team when needed.
  • Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Monitored and reported on process performance to verify compliance with established standards.

Senior Process Executive

Cognizant Technology Solutions India Pvt. Ltd
Hyderabad
02.2018 - 09.2021
  • In and Out Knowledge on handling Financial and non-financial Transactions
  • We do handle Non-fianancaial transactions such as Owership and Beneficiary changes as per Client request following policy ownener services procedure
  • Appointing Power of attorneys and Guardians on account as per compliance guidelines
  • Changing client address, Name changes and LOB changes as per Client request
  • We do handle Broker dealer changes, moving from one agent to another agent on the requirement of Client
  • We also deal with Financial transaction such as Systemetic Withdrawals, Surrenders and 1035 Exchanges and Transfers
  • Updating ACH details as per client need with Quality assurance and SLA target
  • Having Knowledge of various forms 1099R, W8 and W9
  • Handling common email box
  • Also deal with escalations or service emails from the clients and finding out the RCA's for the issues and keep tracked
  • I used to conduct training and refreshers for team

Education

MBA - Finance

Osmania University
Hyderabad, India
05.2001 -

Skills

Team leadership

Performance monitoring

Training and mentoring

Problem-solving

Customer service

Process improvement

Accomplishments

Received the Alpha Player award for consistently exceeding performance and demonstrating exceptional leadership abilities.

Personal Information

  • Date of Birth: 05/21/94
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Timeline

Senior Associate

MassMutual
03.2023 - Current

Process Specialist

Infosys BPM Limited
09.2021 - 03.2023

Senior Process Executive

Cognizant Technology Solutions India Pvt. Ltd
02.2018 - 09.2021

MBA - Finance

Osmania University
05.2001 -

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Pramod PonagantiSenior Associate