Pramod Shirke
Key Account Manager
Mumbai,MH
Summary
Dynamic Key Account Manager with a proven track record at HDFC Bank, excelling in client relationship building and business development. Expert in cross-selling banking solutions, achieving significant sales targets while enhancing client satisfaction. Skilled in account management and lead generation, fostering strong partnerships with corporate clients and stakeholders.
Results-driven professional with background in managing high-value client accounts. Achievements include driving client satisfaction and loyalty through tailored account strategies. Known for exceptional teamwork and adaptability in dynamic environments. Proven skills in relationship management and strategic planning.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Key Account Manager
HDFC BANK Ltd.-INDIA
07.2022 - 10.2025
- Managed key corporate accounts for HDFC Bank, with a focus on commercial and corporate card solutions.
- Onboarded new corporate clients, and recommended customized commercial card solutions based on business requirements.
- Handled the complete corporate card portfolio, ensuring smooth usage, servicing, and renewals.
- Acted as the primary point of contact for corporate card queries, transaction issues, limits, billing, and settlements.
- Built strong, long-term relationships with corporate clients, finance teams, and key stakeholders.
- Drove cross-selling of additional banking products, including Payment Gateway (PG), POS Machines, Prepaid Cards, and Forex Cards.
- Conducted product demonstrations and explained features, benefits, and compliance requirements to clients.
- Coordinated with internal teams such as operations, risk, and customer support for issue resolution and service delivery.
Corporate Sales Manager
HDB Financial Services
12.2017 - 06.2022
- Managed corporate sales activities for HDFC Bank products through HDB Financial Services.
- Led end-to-end corporate card onboarding for corporate and SME clients, including lead generation, documentation, KYC, and activation.
- Followed up on corporate leads to ensure timely conversion and closure of onboarding cases.
- Drove cross-selling of banking and financial products, such as Savings Accounts, Salary Accounts, Current Accounts, Business Loans, Personal Loans, and POS Machines.
- Built and maintained strong relationships with corporate clients, HR teams, and key decision-makers.
- Conducted product presentations and explained features, pricing, and compliance requirements to clients.
- Coordinated with internal teams, including operations, credit, and service departments, for smooth processing and disbursal.
- Achieved assigned monthly and quarterly sales targets through effective pipeline management.
- Handled post-onboarding client queries, and ensured high levels of customer satisfaction.
- Maintained accurate MIS, lead tracking, and reporting for management review.
Sales Associate
One97 Communications Ltd
05.2016 - 03.2017
- Acquired new merchants and businesses for Paytm services through field sales and direct outreach.
- Onboarded merchants on Paytm platforms, including QR payments, POS solutions, and digital financial services.
- I explained Paytm products, features, and benefits to merchants to drive adoption and usage.
- Handled post-onboarding merchant queries related to transactions, settlements, technical issues, and service support.
- Ensured smooth activation of merchant accounts, and provided end-to-end assistance during onboarding.
- Built and maintained strong relationships with onboarded merchants to improve retention and satisfaction.
- Identified upselling and cross-selling opportunities for additional Paytm products and services.
- Achieved monthly acquisition and activation targets through effective planning and execution.
- Coordinated with internal teams for issue resolution and customer support escalation.
- Maintained accurate records of leads, onboarding status, and customer interactions.
Education
Bachelor of Commerce - Financial Management
Chetana College
04.2001 -
Bachelor of Commerce - Financial Management
University of Mumbai
Mumbai, India 04.2001 -
High School Diploma -
Madhyamik Vidyamandir
Mumbai 04.2001 -
Skills
Key account management
Timeline
Key Account Manager
HDFC BANK Ltd.-INDIA
07.2022 - 10.2025
Corporate Sales Manager
HDB Financial Services
12.2017 - 06.2022
Sales Associate
One97 Communications Ltd
05.2016 - 03.2017
Bachelor of Commerce - Financial Management
Chetana College
04.2001 -
Bachelor of Commerce - Financial Management
University of Mumbai
04.2001 -
High School Diploma -
Madhyamik Vidyamandir
04.2001 -