Pramod Singh
Dehradun
Summary
Skilled Teller with background in financial transactions and customer service. Strong understanding of banking regulations and compliance procedures. Proficient in cash handling, cross-selling bank products and maintaining high levels of customer satisfaction. Previously contributed to improvement of branch sales through effective client relationship management.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Teller
Bandhan Bank Rishikesh Branch
Rishikesh
12.2023 - Current
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests.
- Balanced cash drawer daily to ensure accuracy.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Received and processed clearing
- Processed CASA opening form
Customer Service Manager
D C B Bank Dehradun
Dehradun
07.2023 - 12.2023
- Oversaw daily operations to ensure quality customer interactions and service standards.
- Processed high-volume transactions accurately and efficiently within established timelines.
- Collaborated with team members to resolve transaction discrepancies effectively.
- Responded promptly to customer inquiries about their accounts or services provided.
- Completed day-to-day branch overall operation accurately and efficiently.
- Handled clearing, NEFT RTGS transactions
- Developed sales strategies to increase market penetration and customer engagement.
- Conducted regular sales meetings to review progress and set future goals with the team.
Assistant Manager
Axis Bank Shimla bypass Road Branch
Dehradun
04.2022 - 07.2023
- Received clearing cheques and customer request forms
- Achived sales target assigned by reporting manager
- Implemented promotional activities to enhance customer engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
Branch Sales Officer
HDFC BANK Bank Patel Nagar
Dehradun
06.2019 - 03.2022
- Received clearing and inputed in Excel sheet to send WBO Office
- Assisted customers with account inquiries and banking transactions.
- Promoted bank products and services to enhance customer engagement
- Met or exceeded sales objectives on consistent basis.
- Created monthly and quarterly sales plans and marketing activities
Education
MBA - Marketing & HR
HNBG University
Srinagar Garhwal , India 07.2015 - 07.2017
Bachelor of Arts - Bachelor of Art
HNBG University
Srinagar Garhwal , India 12.2013 - 12.2015
Skills
- Transaction processing
- Cash handling
- Customer accounts
- Banking procedures
Languages
Hindi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Certification
- Basic computer diploma
- Talley ERP 9 certification
- Data entry operator course from GITI
Accomplishments
- Participated Arohan industry academic interface 2016
Affiliations
- Chess player
References
References available upon request.
Timeline
Teller
Bandhan Bank Rishikesh Branch
12.2023 - Current
Customer Service Manager
D C B Bank Dehradun
07.2023 - 12.2023
Assistant Manager
Axis Bank Shimla bypass Road Branch
04.2022 - 07.2023
Branch Sales Officer
HDFC BANK Bank Patel Nagar
06.2019 - 03.2022
MBA - Marketing & HR
HNBG University
07.2015 - 07.2017
Bachelor of Arts - Bachelor of Art
HNBG University
12.2013 - 12.2015