Summary
Overview
Work History
Skills
Timeline
Academic Qualification
Personal Information
Technical Skill
Generic
Pramod Sonawane

Pramod Sonawane

Admin Executive & Assistant Executive
Navi Mumbai

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Executive position. Ready to help team achieve company goals.

Overview

3
3
Languages
13
13
years of professional experience

Work History

Senior Associate

Air India Ltd
08.2019 - Current
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • On Time payments to taj groups of hotels.
  • Payment & Recharge to Subsidiary of Air India Ltd.
  • On Time Payment to Local Vendors & Stake Holders.

Customer Service Executive

Air India Ltd
01.2017 - 08.2019
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promptly responded to inquiries and requests from prospective customers.

Executive Assistant

Air India Ltd
01.2012 - 12.2017
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Answered high volume of phone calls and email inquiries.

Administrative Executive

Air India Ltd
8 2012 - 01.2017
  • Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
  • Coordinated travel arrangements for executives, ensuring seamless itineraries and reducing expenses.
  • Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
  • Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
  • Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
  • Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
  • Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
  • Maintained protocol throughout routine work days and special events.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
  • Created and updated records and files to maintain document compliance.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Collected data, input records, and protected electronic files.
  • Produced letters and memoranda to inform stakeholders of business decisions.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
  • Organized and supervised office event planning and building renovations.
  • Answered high volume of phone calls and email inquiries.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Filed paperwork and organized computer-based information.
  • Updated and maintained confidential databases and records.
  • Took notes and dictation at meetings.

Skills

File Management

Timeline

Senior Associate

Air India Ltd
08.2019 - Current

Customer Service Executive

Air India Ltd
01.2017 - 08.2019

Executive Assistant

Air India Ltd
01.2012 - 12.2017

Administrative Executive

Air India Ltd
8 2012 - 01.2017

Academic Qualification

  • Passed Graduation (BCOM) from Mumbai University achieved 43 %
  • Passed 12th from Maharashtra Board achieved 55%
  • Passed ICSE from Delhi Board achieved 65.33%
  • DBS (Diploma in Business Studies) From Indian Merchant Chambers achieved First Class
  • MBA Human Resource (Wellingkar Institute of Management & Studies) achieved First Class
  • Certification Course in Labour Law (ILMS Academy) achieved Second Class

Personal Information

  • Father's Name: Shree Arvind Ganpat Sonawane
  • Date of Birth: 03/07/88
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Technical Skill

  • Knowledge of Internet and e-mail
  • Basic Microsoft Office & Excel
  • Well versed in SAP System.

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Pramod SonawaneAdmin Executive & Assistant Executive