Pramod Sonawane
Admin Executive & Assistant Executive
Navi Mumbai
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Executive position. Ready to help team achieve company goals.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Senior Associate
Air India Ltd
08.2019 - Current
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- On Time payments to taj groups of hotels.
- Payment & Recharge to Subsidiary of Air India Ltd.
- On Time Payment to Local Vendors & Stake Holders.
Customer Service Executive
Air India Ltd
01.2017 - 08.2019
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
Executive Assistant
Air India Ltd
01.2012 - 12.2017
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
Administrative Executive
Air India Ltd
8 2012 - 01.2017
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
- Coordinated travel arrangements for executives, ensuring seamless itineraries and reducing expenses.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
- Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Maintained protocol throughout routine work days and special events.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Collected data, input records, and protected electronic files.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Organized and supervised office event planning and building renovations.
- Answered high volume of phone calls and email inquiries.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Took notes and dictation at meetings.
Skills
File Management
Appointment Scheduling
Travel Arrangements
Privacy compliance
Meeting Coordination
Event Coordination
Customer service understanding
Timeline
Senior Associate
Air India Ltd
08.2019 - Current
Customer Service Executive
Air India Ltd
01.2017 - 08.2019
Executive Assistant
Air India Ltd
01.2012 - 12.2017
Administrative Executive
Air India Ltd
8 2012 - 01.2017
Academic Qualification
- Passed Graduation (BCOM) from Mumbai University achieved 43 %
- Passed 12th from Maharashtra Board achieved 55%
- Passed ICSE from Delhi Board achieved 65.33%
- DBS (Diploma in Business Studies) From Indian Merchant Chambers achieved First Class
- MBA Human Resource (Wellingkar Institute of Management & Studies) achieved First Class
- Certification Course in Labour Law (ILMS Academy) achieved Second Class
Personal Information
- Father's Name: Shree Arvind Ganpat Sonawane
- Date of Birth: 03/07/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Technical Skill
- Knowledge of Internet and e-mail
- Basic Microsoft Office & Excel
- Well versed in SAP System.