Cyber security consultant with 11 years of experience in Identity & access management (IAM/UAM), IT infrastructure, technical support, Asset management, and System administrator. Technical expertise with strong analytical skills and project management capabilities. demonstrated ability to optimize system performance and enhance operational efficiency.
Hi, I’m
Pramod Vishvambhar Suryawanshi
Pune
Summary
Overview
12
years of professional experience
1
Certification
Work History
Capgemini Technology Services India Limited
Consultant
03.2022 - Current
Job overview
- Project - RONA
- Identity & access management: Experience of Active Directory and PUR tool - User account creation on the basis of mirror id and user accounts expiry date extension, Termination /Password Reset based on service request.
- Experience of working on the bundle request for the multiple application access.
- Good knowledge of Shared mailbox creation, DL creation, AD group addition.
- Administered Office 365 applications, SharePoint and OneDrive.
- Providing license of office 365- E3, E5 & F3.
- Good knowledge of ServiceNow ticketing tool.
- Terminated user accounts profile data backup take and keep that file on local drive and move account in Disabled OU.
- Terminated user's mailbox/one drive access providing to the user's manager based on the LOA (Leave of absence) access request.
- Terminated user's all application access removed based on the staff departure request.
- Clearing all the tab from AD like all security groups, home drive path, disabled end date and mention the account disabled date in description tab.
- Update Before closing every request or incident sending confirmation email to user and user's manager.
- Knowledge of Azure Active directory (Entra ID) Managing user's & service accounts and AAD group membership.
- Project - RBC
- Basic knowledge of Cyber-Ark - Performing missing Activity (CNB/RBC).
- Generating DB & PVWA Report
- EVD check activity and TSS, IIS compliance check activity.
- Experience of performing TVT During the change.
- Project - ANZ
- Monitoring the server health status and alerts & analysis the issue with the help of logs via Splunk tool and new relic portal.
- Performing TVT during the change.
- Working on the alerts & user incidents by using the service now tool.
- Monitoring application status and share the details (success & failure ratio) with concern team.
- Monitoring control-M jobs and check the logs in Splunk, If job will not started automatically then manually restart from Unix if required.
- Monitoring Disk utilization if increased more than 75% then remove logs older than 3 months from particular server.
- Basic knowledge of ForgeRock now ping identity.
- Performing capacity management plan for every quarter.
AGC NETWORKS.LTD. / BLACK BOX LIMITED
Associate (Cyber-i)
07.2020 - 03.2022
Job overview
- Rapid tool Automated user entitlement review system for VIL.
- Perform user on boarding and off boarding activity in order to grant, Deny, delete and restrict application privileges.
- Contract ID registration and on boarding system for providing unique identity to user.
- Maintain organization data security and centrally manage user privilege via rapid tool.
- Periodic review of user ID access, Privileges and identity disablement.
- Security users/Managers roles assign/Transfer/Deletion as per request with RM approval.
- Perform duplication activity for duplicate email id & mobile number removed from system and update the unique mobile number & email id.
- Assigning ownership to orphan ids.
- Application privileges access request raises through BMC remedy tool.
- Using Remedy tool for working on the Tickets/incidents and work orders raised by user.
- All activities performed with approved by respective managers and closing within the timeline.
IBM INDIA PVT.LTD. (Payroll Of Orient Technologies PVT. Ltd.)
Technical Support Engineer
06.2019 - 06.2020
Job overview
- Active Directory users and groups management.
- OU, users, comp, groups creation, deactivation, permission assignment etc.
- User accounts password reset, unlock, enable, disable & extend the expiry date.
- Manage critical user incidents, associated to customer communication, activities and any appropriate escalations.
- Managed OS Installation & Migration through the MDT Server.
- Successfully migrated over 1000+ systems from Windows7 to Windows10, including applications and user data backup.
- Systematic Troubleshooting: Utilizes a methodical approach to diagnose and resolve a wide range of hardware, software, and network problems. This includes analysing error messages, event logs, and performance metrics to identify the root cause.
- Diagnosed and resolved hardware-related ticket's, including version compatibility and driver updates.
- Utilized Remedy and service now tool for managing user complaints and processing new requests through a web-based service desk application.
- Conducted daily technical support activities encompassing desktop support, data management, application support.
- Regularly created knowledge-based articles to enhance self-help resources for customers and staff.
- Managed and monitored all installed systems and infrastructure, ensuring compliance with company guidelines and standard operating procedures (SOPs).
- Hardware provisioning manages the procurement configuration and distribution of new laptops, desktops and peripherals. This setting up initial user accounts, temporary passwords and integrating devices into the organization domain.
- Responsible for installing and supporting network, hardware as well as applications on PC.
- Excellent troubleshooting skills in complex software and hardware problems.
- IT Process Improvement: Developed and automated the laptop build process for new joiners, aligning with company-designed standards.
- User Lifecycle Management: Managed user onboarding and offboarding processes, including dependency task coordination and providing comprehensive support.
- IT Setup & Operations: IT procurement with accessories and leading a third-party team for IT operations
- Troubleshoot and installed Vodafone standard applications like as VPN, Lync 2013, MS-Office 2013/2016, Device Lock, NED 6.0, Java, FileZilla, Reflection, HPSM, TeMIP.
- Administered Office 365 applications, including Outlook, SharePoint, and OneDrive.
- Providing VC support also co-ordination with users as VC related issues.
- Secure Printer access, PIN generation, and additions/removal.
- Experience of physical Asset inventory management.
- Configured and dispatched new laptops, tracked inventory, and maintained records.
- Collaborated with vendors, including HP, Dell, and Lenovo, to facilitate hardware spare parts replacements.
- Every quarter organise the asset health check up camp. (Checking the hardware & cleaning the devices if found any hardware issue fix that immediately).
- Experience of asset allocation & surrender process for onboarding/offboarding users.
- Deployed and managed the SCCM tool (Microsoft endpoint manager) for efficient application deployment.
- Install configure and manage sccm latest Patches & Updates.
- Performed troubleshooting on virtual Desktop infrastructure (VDI) and all desktop level technical issues via RDP, VNC, LYNC to resolve issues effectively.
IBM INDIA PVT.LTD. (Payroll Of Dynacons Systems & Solutions. Ltd.)
Technical Support Engineer
01.2017 - 05.2019
Job overview
IBM INDIA PVT.LTD. (Payroll Of Info Services Pvt. Ltd.)
Technical Support Engineer
07.2016 - 12.2016
Job overview
Spanet Security Solutions Pvt.Ltd.
Desktop Support Engineer
05.2014 - 01.2016
Job overview
- Troubleshooting Hardware & Software Related Issues.
- Standard & specific Application Installation & Configuration.
- Installation of client O.S like win XP, win Vista, win7 & also all type of Software's.
- Installation configuration troubleshoots of different types of local printers, scanners and network printer.
- Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to endusers.
- Microsoft Outlook 2003, 2007 and 2013 configuration, backup, troubleshooting.
- Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting.
- Experience of physical Asset inventory management.
- Managing & Monitoring Network & Coordinate with Vendor.
- Installation of Antivirus, Patches & Updates from frontend.
Education
Savitribai Phule Pune University
MBA from IT Management
University Overview
S.R.T.M. UniversityNanded
M.Sc. from System Administration & Networking
University Overview
S.R.T.M. UniversityNanded
BCA
University Overview
Divisional Board
HSC from Latur
University Overview
Divisional Board
SSC from Latur
University Overview
Skills
- Identity and access management
- Active Directory
- Azure AD (Entra id)
- Cloud computing
- Problem solving
- Hardware and software maintenance
- End user support
- Software deployment
- Asset management
- Cyberark
Certification
AZ-104 Azure Administrator Associate
AWS - Training completed
Languages
Languages
- Hindi
- English
- Marathi
Personal Information
Personal Information
- Passport Number: T6280133
- Date of Birth: 14/02/1988
- Nationality: Indian
- Marital Status: Married
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Consultant
Capgemini Technology Services India Limited
03.2022 - Current
Associate (Cyber-i)
AGC NETWORKS.LTD. / BLACK BOX LIMITED
07.2020 - 03.2022
Technical Support Engineer
IBM INDIA PVT.LTD. (Payroll Of Orient Technologies PVT. Ltd.)
06.2019 - 06.2020
Technical Support Engineer
IBM INDIA PVT.LTD. (Payroll Of Dynacons Systems & Solutions. Ltd.)
01.2017 - 05.2019
Technical Support Engineer
IBM INDIA PVT.LTD. (Payroll Of Info Services Pvt. Ltd.)
07.2016 - 12.2016
Desktop Support Engineer
Spanet Security Solutions Pvt.Ltd.
05.2014 - 01.2016
Savitribai Phule Pune University
MBA from IT Management
S.R.T.M. University
M.Sc. from System Administration & Networking
S.R.T.M. University
BCA
Divisional Board
HSC from Latur
Divisional Board
SSC from Latur