Pramoda Kumar Jena

• As a seasoned Azure Cloud Engineer at Microsoft specializing in AKS, ACI, and Azure Container Registry, I have unparalleled expertise in container technology. With a wealth of experience in orchestrating Kubernetes implementations.
• Expertise in handling high revenue generating and strategic customers for Microsoft, working on issues that have a global impact for customers impacting millions of users.
• Handling politically charged situations for strategic customers, which includes collaboration with multiple internal teams, then provide timely fix to customer issues.
• Solving a complex level of escalated problems related to Kubernetes, Azure, AKS, involving broad in-depth product knowledge and specialty.
• Collaborating with customers to understand complete architecture and suggesting solutions to fix bottlenecks in their environment.
• Working with various internal tools of Microsoft to troubleshoot issues.
• In-depth knowledge of various azure services, including Virtual Machines, DNS zones, AKS,
• ACI, ACR Azure Storage, Azure Networking, Microsoft defender etc.
• Participating in high-level technical discussions with product team to resolve product issues and represent customer segments.
• Good Knowledge of Azure CLI,
• Collaborating with Customers to understand environmental issues and technical requirements, then suggesting solutions.
• Having expertise in resolving application performance issues running in containers environment, which involves reviewing complete customer architecture, logs, traffic, reviewing all involved microservices and then suggesting changes to improve performance that impacts millions of users using critical applications hosted in Microsoft.
• Managed multiple k8s clusters with kubeconfig file with user and context configuration.
• Implemented solutions to accommodate client recommendations for pod scheduling by usage of taints and tolerations of nodes, Node Affinity and Anti-affinity and pod affinity rules on Kubernetes/Azure Kubernetes service.
• Performed regular updates and applied patches to ensure the cluster is up to date with the latest features and security fixes.
• Managed and configured auto-scaling policies to ensure the cluster can manage varying workloads efficiently.
• Implemented security best practices, including role-based access control (RBAC), network policies, and securing container images.
• Configured and managed network components such as services, routes, and ingress controllers.
• Managed user access and permissions using OpenShift's authentication and authorization mechanisms.
• Created and managed namespaces for organizing resources and applications.
• Maintained detailed documentation of the cluster configuration, procedures, and best practices.
• Implemented various deployment strategies such as blue-green, canary, and rolling updates to ensure zero downtime deployments.
• Built, managed, and secured container images using AKS integrated image registry or external registries like Docker Hub and ACR.
• Implemented and managed service mesh solutions like Istio for advanced traffic management, observability, and security.
• Managed application configurations across different environments (development, staging, production) using Config Maps and Secrets.
• Optimized resource allocation for applications to ensure efficient use of CPU, memory, and storage.
• Implemented security scanning for container images and running applications to detect vulnerabilities.
• Configuring Readiness and Liveness Probes to ensure that deployments are monitored effectively by
• Diagnosing and Resolving Persistent Volume Issues and Addressing problems related to persistent volume claims (PVCs) that fail to bind to persistent volumes. This includes checking and configuring storage classes and verifying the availability of resources.
• Troubleshooting Storage-Related Issues and Resolving issues concerning access permissions, performance degradation, or connectivity problems that affect persistent volumes, ensuring smooth operation and minimal downtime.
• Managing and creating various storage classes (e.g., SSD, HDD, Azure Files, Azure Blob) in AKS environment to meet different storage needs and optimize performance.
• Working with Azure Kubernetes cluster/platform and network related issues with ingress and load balancers connectivity issues.
• Managed Kubernetes/AKSresources with resource quotas requests and limits
• thereby maintaining consistent perform ance of the cluster and application.

• Working as a Hybrid team member and providing 24/7 support for global client
• Building and configuring new servers on AWS/Azure/GCP cloud as per client requirement
• Patching and troubleshooting for Cloud/VM/Physical servers
• Vendor management for replacing and troubleshooting hardware failure on physical server
• Providing support on Docker and Kubernetes for new deployment and troubleshooting the issue related to docker and Kubernetes.

• Working as a Build team member for client APMM
• Building/configuring VMware and Physical servers as per client requirement
• Coordinating with project team and building new server on RHEL for Oracle RAC cluster and middleware application server.

• Worked as a UNIX team member and providing support for Mecom Client
• Followed all company policies and procedures to deliver quality work
• Provided support for all UNIX related server and application issues
• Provided support for patching
• Provided support for application/DB like Memcached and myqalDB etc.

• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues
• Created patches and solutions to fix bugs in existing applications
• Installed and upgraded internal and third-party software
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
• Oversaw IT activities to maintain operations by maintaining laptops and desktop for users.