Pramoda Nagaraj

Key Clients Key Responsibilities & Achievements

• Ministry of Health and Prevention (MOHAP), UAE | 2021 – 2023
• Dubai Municipality, UAE | 2023 – Dec 2025

Providing end-to-end production and non-production support for enterprise integration platforms supporting mission-critical government systems.

• Acted as the primary escalation point for critical API Gateway and Integration Server production issues
• Ensured strict SLA adherence for high-priority incidents in 24x7 production environments
• Performed detailed root cause analysis (RCA) and implemented permanent corrective actions
• Delivered continuous improvements to platform performance, stability, and reliability
• Provided comprehensive support for webMethods API Gateway, Integration Server, and related components
• Managed the complete API lifecycle including deployment, versioning, policy enforcement, and retirement
• Configured and supported secure REST and SOAP APIs using enterprise-grade security standards
• Monitored and maintained Elasticsearch clusters for API analytics, logging, and metadata management
• Applied IBM-recommended fixes, patches, and hotfixes across DEV, QA, UAT, and PROD environments
• Opened, tracked, and resolved IBM support cases, coordinating closely with vendor engineering teams
• Conducted proactive platform health checks and delivered weekly and monthly health reports
• Executed data purging, archiving, and cleanup activities to maintain optimal system performance
• Supported high-availability and clustered environments across multiple integration layers
• Performed Linux server administration including log analysis, disk usage monitoring, and service restarts
• Collaborated closely with infrastructure, security, and application teams to resolve cross-functional issues