PRAMODH K
Chennai
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Outbound Sales and Retention
Deem Finance
03.2020 - 05.2020
- Make multi language outbound calls to potential clients in order to sell the company’s credit card, personal loan, consolidation and retain them with cross sells.
- Provide quality customer service on every call.
- Communicate clearly and effectively with clients.
- Promote teamwork and call center success.
- Maintaining good relation with the customers and supporting with the right alternative.
- Expertise in convincing the customers, which makes an urge to create a demand for the product.
- Expertise in taking follow up on daily basis.
- Roles and Responsibilities
Debt Collection
Derby Group
07.2018 - 03.2019
- Working with a portfolio of Credit card, Over draft and Personal loan delinquent accounts to assist in their inquiries, complaints, billing questions and payment/extension service requests.
- Handling Portfolio of 27 million.
- Contacted customers via phone calls, email and placing field visits to remind them of payments and account balance.
- Updated customer payment record on timely basis and assisted to the field collectors during collection of payments.
- Processed skip tracing routing to locate clients and performed asset management activities that promoted customer goodwill and retention.
- Roles and Responsibilities
Sr. Customer Care Specialist
Lycatel BPO
04.2015 - 01.2016
- Inbound Customer support for Lycamobile UK.
- Handled payments, refunds, enquiries, complaints and service request.
- Upsell Add on products and services to eligible customers.
- Roles and Responsibilities
Sr. Process Associate
Merit Software Services Ltd
08.2012 - 02.2015
- Business To Business Calling.
- Follow-up on daily basis with business owners and managers to complete survey.
- Update completed surveys to client on daily basis.
- Roles and Responsibilities
Sr. Process Associate
TCS Eserve Ltd
09.2008 - 05.2012
- Supporting Citibank Relationship Managers across the globe for speedy processing of applications and requests with related to banking and wealth management.
- Converting leads into business and bridging gap between operation team and customer as Relationship manager.
- Roles and Responsibilities
Team Leader
I Quest BPO Solutions
01.2003 - 08.2008
- Managed a team of 35 members for an outbound US sales process.
- Consistently achieved sales targets through constant monitoring and training.
- Handled training session for newcomers on process knowledge and telephone etiquettes.
- Business development in specific segments.
- Responsible for achieving monthly sales target.
- Roles and Responsibilities
Education
B.C.S. - Incomplete
Sindhi College
Chennai, IndiaHSC and SSLC -
St.John’s Matriculation Higher Secondary School
Chennai, IndiaSkills
- Customer service
- Sales strategies
- Lead generation
- Data entry
- Payment processing
- Client retention
Languages
ENGLISH & TAMIL
Disclaimer
NAME : PRAMODH K FATHER’S NAME : M. KUPPUSWAMI DATE OF BIRTH : 18-12-1982 SEX : MALE MARTIAL STATUS : MARRIED NATIONALITY : INDIAN LANGUAGES KNOWN : ENGLISH & TAMIL PASSPORT NUMBER : P2676062 I hereby declare that the above information is true. (PRAMODH K)
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Outbound Sales and Retention
Deem Finance
03.2020 - 05.2020
Debt Collection
Derby Group
07.2018 - 03.2019
Sr. Customer Care Specialist
Lycatel BPO
04.2015 - 01.2016
Sr. Process Associate
Merit Software Services Ltd
08.2012 - 02.2015
Sr. Process Associate
TCS Eserve Ltd
09.2008 - 05.2012
Team Leader
I Quest BPO Solutions
01.2003 - 08.2008
B.C.S. - Incomplete
Sindhi College
HSC and SSLC -
St.John’s Matriculation Higher Secondary School
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