Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Awards
Languages
Timeline
Generic

PRAMODH KUMAR PAUL

Visakhapatnam

Summary

Dynamic team leader with a proven track record at PATRA INDIA BPO SERVICES, recognized for exceptional performance and leadership. Expertise in process improvement and client communication led to successful implementation of new services and timely project completions. Achievements include driving team success and enhancing operational efficiency. Honored as Best Employee for significant contributions to organizational goals.

Overview

6
6
years of professional experience

Work History

Team Leader

PATRA INDIA BPO SERVICES PRIVATE LIMITED
Visakhapatnam
07.2022 - Current
  • Led a team of 25 to ensure smooth daily operations while consistently meeting performance targets and SLAs.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Conducted regular performance reviews to assess individual team member progress.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Coordinated with other departments to ensure smooth flow of operations.

Process Executive

PATRA INDIA BPO SERVICES PRIVATE LIMITED
Visakhapatnam
07.2019 - 06.2022
  • Managed insurance submissions with a focus on accuracy and timely processing.
  • Collaborated with team lead to implement Exposure SOV process, receiving positive feedback from management.
  • Provided cross-functional support to Endorsements, Policy Checking, and Loss Runs teams during peak periods.
  • Conducted training and quality assurance for new joiners to ensure high-quality output.
  • Prepared and maintained daily production reports for performance tracking.

Trainee

PATRA INDIA BPO SERVICES PRIVATE LIMITED
Visakhapatnam
04.2019 - 06.2019
  • Gained practical experience in policy checking and submission processes within P&C insurance.
  • Supported core operational tasks during training, consistently achieving quality and timeliness standards.

Education

BE/B.Tech - Mechanical

Avanthi Institute of Science & Technology
Visakhapatnam
07-2017

Skills

  • Problem solving
  • Time management
  • Project management
  • Deadline management
  • Performance evaluations
  • Giving constructive feedback

Languages

English, Telugu, Hindi

Hobbies and Interests

Playing Badminton and Travelling

Awards

Best Employee Award in Team Lead Category

Languages

English
First Language
Telugu
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1

Timeline

Team Leader

PATRA INDIA BPO SERVICES PRIVATE LIMITED
07.2022 - Current

Process Executive

PATRA INDIA BPO SERVICES PRIVATE LIMITED
07.2019 - 06.2022

Trainee

PATRA INDIA BPO SERVICES PRIVATE LIMITED
04.2019 - 06.2019

BE/B.Tech - Mechanical

Avanthi Institute of Science & Technology

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