Pramodini Bhandare
Scrum Master
Pune,MH
Summary
Certified Scrum Master with 4 years of Scrum experience and 14 years in IT, including leadership roles in Service Management. Skilled in Agile methodologies (Scrum & Kanban), project planning, and managing end-to-end project execution. Expertise in task scheduling, feature prioritization, and coordinating with cross-functional teams to deliver high-quality products. Proficient in retrospective analysis, driving continuous process improvement, and ensuring timely product delivery. Strong background in stakeholder engagement, risk management, and quality assurance practices. Adept at mentoring and coaching teams, promoting collaboration, and fostering an Agile mindset. Experienced in technical leadership, handling confidential documentation, and communicating across all levels of the organization. Recognized for excellent problem-solving, negotiation, and interpersonal communication skills. Proven ability to work both independently and as part of a collaborative, goal-oriented team.
Overview
18
18
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Senior Consultant / Scrum Master
Capgemini Technologies Services India Limited
06.2021 - Current
- Facilitated key Scrum ceremonies—Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives—ensuring consistent sprint delivery and alignment with business goals.
- Led backlog refinement with Product Owners to meet DEEP and Definition of Ready (DoR) criteria; improved story readiness rate by 30%, enabling smoother sprint planning.
- Used Jira dashboards, Burn-up/Burn-down charts, and Velocity reports to track sprint health; enabled leadership to make proactive decisions using real-time data.
- Achieved a 22% increase in team throughput by transitioning from waterfall-style delivery to Scrum with integrated Kanban boards for better Work-In-Progress (WIP) management.
- Improved release predictability by 28% through structured PI Planning and coordination across multiple Agile teams under the SAFe framework.
- Reduced scope creep by 35% using visual controls, strict backlog hygiene, and stakeholder alignment through triage and sign-off meetings.
- Drove continuous improvement through sprint retrospectives and metrics-based coaching—leading to a 40% improvement in sprint goal completion over two quarters.
- Effectively managed dependencies across component and service teams; active participant in Scrum of Scrums to address blockers and synchronize cross-team efforts.
- Proficient in Jira, Confluence, and Agile Reporting tools to generate cadence reports, Weekly Status Reports (WSRs), and visual team performance dashboards for executives.
- With a strong foundation in Agile best practices, stakeholder communication, and delivery excellence, I empower teams to deliver value iteratively, predictably, and at scale.
- Instituted Definition of Done (DoD) workshops with cross-functional teams, leading to improved clarity on completion criteria and reducing post-sprint rework by 25%.
- Embedded risk-based prioritization techniques (e.g., WSJF – Weighted Shortest Job First) to guide Product Owners during PI Planning, improving alignment between business value and team capacity in high-dependency environments.
- Led Agile Maturity Assessments across teams using metrics like cycle time, lead time, and escaped defects, identifying bottlenecks and initiating coaching plans that raised Agile adoption scores by 40% within two quarters.
- Facilitated cross-team syncs in a distributed team setup (multiple time zones) and implemented asynchronous communication protocols using Confluence and Loom, improving sprint communication efficiency by 30% without affecting velocity.
- Piloted the introduction of an 'Innovation Sprint' every 5th sprint, allowing the team to explore automation and tech debt reduction ideas—resulting in a 15% decrease in recurring manual tasks and improving team morale.
Service Management Analyst
Accenture Solution Pvt
10.2018 - 08.2020
- Led a team of 12 members, ensuring smooth IT Service Management operations.
- Created and maintained SLA/backlog reports for Incidents and Changes using ServiceNow.
- Monitored SLA compliance and proactively addressed potential breaches.
- Generated custom reports and dashboards in ServiceNow for Incident and Change tracking.
- Facilitated daily stand-up calls with stakeholders and tower leads to resolve roadblocks and reduce backlog.
- Managed Major Incidents, including Bridge call facilitation and timely communication (MIM comms) to stakeholders.
- Conducted end-to-end Change Management activities: validation, scheduling CAB meetings, and obtaining real-time approvals.
- Performed quality checks on Incidents and Changes, providing constructive feedback to technical teams.
- Led Post-Implementation Reviews to assess change outcomes and document lessons learned.
- Conducted root cause analysis (RCA) for recurring issues and initiated Problem tickets post-MIM.
- Authored and maintained Knowledge Articles for SOPs within ServiceNow knowledge base.
- Held regular meetings with stakeholders to gather evolving requirements and ensure alignment.
- Oversaw tasks related to Incident, Problem, Change, and Release Management, ensuring service continuity and user satisfaction.
Service Desk Analyst
CompuCom CSI System Pvt Ltd
02.2014 - 07.2017
- Delivered on-call and chat-based support, maintaining 99% SLA compliance.
- Logged and tracked new requests in ITSM tools like ServiceNow and Remedy.
- Identified recurring issues and escalated them to Problem Management for resolution.
- Communicated ticket response and resolution timelines to end-users effectively.
- Managed end-to-end Service Request lifecycle, ensuring SLA adherence.
- Monitored KPIs and escalated deviations to management proactively.
- Assisted clients in raising tickets for desktops, laptops, servers, routers, and other IT assets.
- Handled queries via web portal, email, and phone, ensuring prompt resolution.
- Coordinated with technicians and clients to drive timely ticket resolution.
- Documented all issues comprehensively in ServiceNow for audit and knowledge purposes.
- Demonstrated strong expertise in ITSM tools including ServiceNow and Remedy.
Imaging Associate
Homeward Residential India
10.2012 - 12.2013
Service Advisor
Hutchinson 3Global services
10.2010 - 06.2012
Process Specialist
WNS Global Services
01.2009 - 06.2010
Associate
Wipro
11.2007 - 12.2008
Education
B.sc - Comp
Skills
Project Planning & Scheduling
Agile Methodology (Scrum/Kanban)
Cross-functional Team Leadership
Project Management
People Management
Stakeholder Engagement & Communication
Agile Principles
Sprint Ceremonies
Risk Management & Quality Assurance
Service Delivery
Requirement Gathering
Product Delivery & Documentation
Product Deployment
Team Coaching & Mentoring
Process Improvement & Retrospective Analysis
Jira
Confluence
Certification
Certified Scrum Master, 2022
Personal Information
Date of Birth: 05/09/1983
Timeline
Senior Consultant / Scrum Master
Capgemini Technologies Services India Limited
06.2021 - Current
Service Management Analyst
Accenture Solution Pvt
10.2018 - 08.2020
Service Desk Analyst
CompuCom CSI System Pvt Ltd
02.2014 - 07.2017
Imaging Associate
Homeward Residential India
10.2012 - 12.2013
Service Advisor
Hutchinson 3Global services
10.2010 - 06.2012
Process Specialist
WNS Global Services
01.2009 - 06.2010
Associate
Wipro
11.2007 - 12.2008