Pramod Kumar Bhardwaj

• Developed business pipeline using cold and warm techniques.
• Identify and pursue new business opportunities by researching industry trends, market conditions, and competitor analysis.
• Conduct thorough market research and analysis to identify potential target markets and develop effective marketing strategies to penetrate those markets.
• Develop and nurture a network of potential clients and strategic partners to increase business growth and market penetration.
• Lead and manage the end-to-end sales process, including proposal development, negotiations, and closing deals.
• Monitor and analyze sales data and metrics to constantly evaluate and improve sales performance and achieve targets.
• Collaborate with cross-functional teams, including marketing, finance, and operations, to develop and execute business plans and strategies.
• Build and maintain strong relationships with existing clients to ensure customer satisfaction, retention, and repeat business.
• Stay updated with industry and market trends, and proactively identify opportunities for business growth and expansion.
• Provide leadership and guidance to junior team members, offering support and mentorship to help them achieve their professional goals.

Roles and responsibility

• Secured high-value accounts through consultative selling,effective customer solutions, and promoting compelling business opportunities.
• Improved account management by predicting potential competitive threats and outlining proactive solutions.
• Conducted economic and demographic research and analysis to produce critical reports.
• Built and maintained strong client relationships to drive business growth.
• Created sales forecasts to target daily, monthly, and yearly objectives.
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
• Coordinate with different Courier partners to ensure collection and connection of shared Load to dedicated location as per given TAT to maintained SLA.
• Responsible for COD remittance, weight Disputes, Invoices disputes,Responsible for Maintaining set TAT and SLA for First mile Pickup's and last mile deliveries.
• Ensuring seamless delivery of services through repeatable ever-achievement of performance parameters
• Co-ordination with departments for all business-related query's and matters on regular basis for smooth operations
• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities

The company is engaged in the courier business for carriage and Door to Door delivery of commercial or noncommercial products in India and throughout the world

Roles and responsibility

• As Reverse Logistics Team Leader, responsible for overseeing team of four members and ensuring that all reverse logistics processes are efficiently managed.
• Supervise the day-to-day activities of the reverse logistics team, ensuring that all tasks are executed in compliance with established procedures and policies
• Develop and execute strategies and plans to meet business targets on time.
• Monitor key performance indicators (KPIs), prepare regular reports, and identify areas for improvement or corrective action. Ensuring the revenue generation as per the budget through monthly targets
• Developing and implementing strategies for client retention and growth.
• Coach and mentor team members to build competencies, promote continuous learning, and achieve performance objectives.
• Conducting regular meetings with clients to review service levels and address any concerns or issues.
• Acting as liaison between the client and internal teams to ensure client needs are met.
• Preparing and presenting business proposals to potential clients.
• Identifying opportunities for process improvement and efficiency gains.
• Ensuring the revenue generation as per budget through monthly targets
• Developing and implementing initiatives to improve service delivery.
• Building relationship with clients by delivering timely standard service and providing PR assistance.

The Largest Direst International sales and Telemarketing Company doing acquisition

Responsibility

• Handle inbound and outbound calls from customers related to international flight tickets and mortgage processes
• Respond promptly to customer inquiries, complaints, and requests
• Provide accurate information to customers concerning international flight tickets and mortgage processes
• Assist customers in booking process by providing guidance and support
• Maintain high level of professionalism during calls
• Update customer records accurately in CRM system
• Ensure that all customer issues are resolved promptly and within specified time frame
• Meet and exceed call center performance goals and targets

The Largest Direst Domestic Inbound call center in India working for AIRTEL India

Responsibility

• Worked with Knowledge for Escalation Department
• Making monthly / Weekly MIS reports for whole Team
• Manage Breaks / OFF for all the team
• Audited the calls for Team member and responsible for improvement for team member in Quality AHT and monthly Quiz Scores

• Resolving Tech & Non-Technical Complaints Raised By call Center Team
• Resolving and investigate corporate Escalation Cases
• Coordinating with OMC Prepaid – AIS Prepaid -SAS-IN Operation and Prepaid Billing and other department for Resolving Billing and Network Issue
• Responsible for resolve all issue and complaint Getting through all TSL Distribution and Dealers.