Listening Music
Pramod Kumar Sahu
Housekeeper
Bhadrak
Summary
Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Housekeeping Supervisor
OAKWOOD PRIMER PRESTIGE BANGLORE
Bangalore
06.2023 - 02.2024
- Implemented consistently high standards of cleanliness to facilitate excellence customer satisfaction.
- Led housekeeping teams within busy 177+ room hotel.
- Disposed of rubbish and recycling according to waste management procedures.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
SR. Guest Service Associate Housekeeping
The oberoi Sukhvilas Chandigarh
Chandigarh
09.2022 - 06.2023
- Greeted guests warmly and professionally for positive first impression.
- Answered guest calls and resolved queries promptly and politely.
- Instructed maintenance staff to service rooms with known issues.
- Actioned special requests to elevate guest stays
- Inspected presentation of rooms and laundry items
- Coordinate with staff to prepare rooms for guest arrivals.
Guest Service Associate
Radisson Bangalore City Center
Bangalore
12.2020 - 09.2022
- Appropriately handled and stored cleaning chemicals
- Cleaned 20 assigned guest rooms 7am to 4 pm to exceptionally high standard.
- Promptly attended to guest calls, requests and complaints following company policies and procedures.
- Identified cleaning efficiencies to reduce average room preparation times.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
Housekeeping Room Attendant
Zone By The Park Hotel Bangalore
Bangalore
01.2020 - 12.2020
- Identified cleaning efficiencies to reduce average room preparation times
- Addressed guests problems and fulfilled special request.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Education
Diploma In Hotel Management - Hotel Management
In Das Institute Of Hotel Management
Basudevpur, Bhadrak, Odisha 02.2018 - 08.2019
Certificate Of Higher Education - Arts
Fakir Mohan University
Balasore, Odisha 02.2015 - 04.2017
Skills
Housekeeping staff trainingRoom inspectionsInter department collaborationChemical SafetyHousekeeping Cost Reduction MethodsAttention to detail
Safety Protocols
Organizational Skills
Interests
Watching Movies
Timeline
Housekeeping Supervisor
OAKWOOD PRIMER PRESTIGE BANGLORE
06.2023 - 02.2024
SR. Guest Service Associate Housekeeping
The oberoi Sukhvilas Chandigarh
09.2022 - 06.2023
Guest Service Associate
Radisson Bangalore City Center
12.2020 - 09.2022
Housekeeping Room Attendant
Zone By The Park Hotel Bangalore
01.2020 - 12.2020
Diploma In Hotel Management - Hotel Management
In Das Institute Of Hotel Management
02.2018 - 08.2019
Certificate Of Higher Education - Arts
Fakir Mohan University
02.2015 - 04.2017