PRAMOD KUMAR
Administration
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Manager
Purvanchallok Gramin Nidhi Ltd, Gorakhpur
Maharajganj
06.2016 - 05.2019
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Managed senior-level personnel working in marketing and sales capacities.
- Established team priorities, maintained schedules and monitored performance.
Sales Associate
Reliance Digital Xpress Mini
Gorakhpur
07.2015 - 05.2016
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
Quality Checker
IISevrz Pvt Ltd.
Noida
07.2013 - 06.2014
- Developed and maintained quality assurance procedure documentation.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Participated in departmental meetings to establish short- and long-term strategy.
- Created and revised procedures, checklists and job aids to reduce errors.
- Consulted manuals and process documents to investigate malfunctions.
- Defined and implemented quality initiatives to reduce risk.
- Edited, proofed and critiqued internal documents to improve clarity.
Account Assistant
Centure Hotel
IGI Airport New Delhi
03.2011 - 08.2011
- Used advanced software to prepare documents, reports, and presentations.
- Documented sales, customer interactions and concerns and generated update reports for senior management.
- Entered customer order details into system, accepted payments and updated accounts.
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
- Corrected discrepancies in financial records for balanced books.
- Generated financial reports and summaries for management review.
- Implemented orderly, organized filing systems for easy record retrieval.
Education
Bachelor of Commerce - Essential of E-Commerce, World Wide Web
CSJM University
Kanpur, India 08.2007 - 10.2010
Diploma - Modern Office Management & Secretarial Practice
Sherwood College of Management
Lucknow, India 07.2006 - 08.2008
Intermediate - Science Education
UP Board
Maharajganj, U.P. India 07.2003 - 06.2005
High School -
UP Board
Maharajganj, U.P India 07.2001 - 06.2003
Skills
Operations management
Financial Management
Performance improvement
Client account management
Relationship building
Employee scheduling
Business operations knowledge
Timeline
Manager
Purvanchallok Gramin Nidhi Ltd, Gorakhpur
06.2016 - 05.2019
Sales Associate
Reliance Digital Xpress Mini
07.2015 - 05.2016
Quality Checker
IISevrz Pvt Ltd.
07.2013 - 06.2014
Account Assistant
Centure Hotel
03.2011 - 08.2011
Bachelor of Commerce - Essential of E-Commerce, World Wide Web
CSJM University
08.2007 - 10.2010
Diploma - Modern Office Management & Secretarial Practice
Sherwood College of Management
07.2006 - 08.2008
Intermediate - Science Education
UP Board
07.2003 - 06.2005
High School -
UP Board
07.2001 - 06.2003