Pramod Singh Jatav
Vidisha
Summary
Professional with strong expertise in IT support, prepared to excel in technical role. Known for effective troubleshooting, network management, and software support. Strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs, with proven skills in problem-solving, communication, and customer service.
Overview
3
3
years of professional experience
Work History
L2 Desktop Support Engineer
Teleperformance
11.2022 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 4000+ employees.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Answered questions and provided information to customers about new software or hardware.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
Support Executive
InfoBeans
12.2021 - 11.2022
- Streamlined support processes for improved efficiency and reduced response times.
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
- Coordinated priority of support work based on client and business needs.
- Established strong relationships with clients, fostering trust and loyalty for long-term business growth.
Education
Master of Computer Applications - Computer Application
Samrat Ashoka Technological Institute
Vidisha12.2019
Bachelor - Computer Application
Kusha Bhau Thakre College
Gyaraspur Vidisha05.2016
Skills
- Software installation
- Issue troubleshooting
- Virtualization technologies
- ITIL processes
- System configuration
- Ticketing system proficiency
- Hardware maintenance
- Wireless networking
- Remote support capabilities
- Desktop support
- IT security management
- Asset management
- Server management
- Technical documentation
- Application support
- VoIP support
- Backup and recovery
- Hardware upgrades
- Incident management
- Patch management
- Network administration
- Configuration management
- Operating systems expertise
- Active Directory management
- Remote desktop support
- Incident response planning
- IT policy development
Timeline
L2 Desktop Support Engineer
Teleperformance
11.2022 - Current
Support Executive
InfoBeans
12.2021 - 11.2022
Master of Computer Applications - Computer Application
Samrat Ashoka Technological Institute
Bachelor - Computer Application
Kusha Bhau Thakre College
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