Pramol Shinde
Panvel
Summary
Experienced professional seeking a dynamic and growth-oriented environment to leverage my skills and knowledge for effective utilization and achieving success.
Overview
16
16
years of professional experience
Work History
Principal Consultant
Genpact
11.2024 - Current
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Oversaw project teams and maintained quality-minded schedules.
- Collaborated with clients from concept through final delivery of product or service.
Sr. Service Desk Analyst
Kroll
01.2020 - 11.2024
- Maintaining and monitoring network and server
- Upgrading, installing and configuring new hardware and software to meet company objectives
- Creating users account and performing access control
- Performing diagnostic test and debugging procedure to optimize computer system
- Designing and implementing user efficient and user feedback and error reporting system
- Supervising and monitoring IT department employees as well providing IT support
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Also I'm handling entire Mumbai site support
- Managing hardware inventory and accordingly coordinate with vendors and keep record of required inventory
- Good knowledge on hardware repairing devices (Desktop, Laptop,printer)
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
Microsoft Office 365 Product Support
Wipro
01.2016 - 01.2020
- Role handling customer queries about Skype for business guiding customers about DNS configuration, issues regarding integration with exchange, presence, delegation, etc
- Microsoft teams, Microsoft teams retention policy, Microsoft team restrictions
- Was also supporting Microsoft premier customer
- Designed and evaluated WAN and LAN connectivity technologies.
Customer Representative (For HPCL Site)
CMS info system
01.2012 - 01.2016
- Handling the calls related to system, network issues
- Resolving software issues via remote access
- Maintaining daily reports for all issues raised and closed
- Assisting engineers of different locations of any help needed
- Keeping a track of updated asset Inventory
- Following up with Vendor for the pending calls Resolving problems related to Hardware, mails, software (Outlook, Microsoft office) and windows problem
- Also worked with HPCL for projects like ICMS, Telephone logger
- Installing all kind of software, and VPN, Wireless
Customer Support Engineer for ISP Problem
Hathway PVT
01.2009 - 01.2012
- Managing customer support related to ISP problem
- Maintaining tracker for all issues raised by customer
- Used remote diagnostic tools to identify sources of certain customer issues.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Answered incoming support inquiries via chat, phone and email.
Education
BBA -
Rajiv Gandhi Institute of Management & Technology
India01.2011
HSC -
Maharashtra State Board
India02.2008
SCC -
Open University (Delhi Board)
India04.2006
Skills
- Desktop hardware knowledge
- Laptop software/hardware knowledge
- Repairing Laptop,Dektop
- iPhone device knowledge
- Android device knowledge
- Operating system troubleshooting
- Technical support
- Maintaining routers
- Solution planning
- Technology implementation
- Maintaining PCs
- Printer configuring
- Managing networks
- Resolving issues under SLA
- Isolating and resolving issues
- Complex software handling
- Project coordination
- Issue resolution
- MS office
- Leadership
- Multi-tasking
- Team player
- Work under pressure
Accomplishments
- Achieved through effectively helping with setting up multiple office in mumbai as well in bangloar.
Personal Information
- Passport Number: U4325877
- Nationality: Indian
Interviewavailability
Open to interview online on Zoom
Languages
English
Professional Working
Timeline
Principal Consultant
Genpact
11.2024 - Current
Sr. Service Desk Analyst
Kroll
01.2020 - 11.2024
Microsoft Office 365 Product Support
Wipro
01.2016 - 01.2020
Customer Representative (For HPCL Site)
CMS info system
01.2012 - 01.2016
Customer Support Engineer for ISP Problem
Hathway PVT
01.2009 - 01.2012
BBA -
Rajiv Gandhi Institute of Management & Technology
HSC -
Maharashtra State Board
SCC -
Open University (Delhi Board)
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