Summary
Overview
Work History
Education
Skills
Certification
Driving and Riding
Timeline
Generic
PRANAB NATH

PRANAB NATH

Project Managment
Noida

Summary

MIDDLE LEVEL ASSIGNMENTS Project Management ~ Process improvement ~Technical Consulting ~ Service Delivery Management PROFILE SUMMARY Result-oriented Professional with more than 7 years of experience in Project Management, Process improvement, Technical Consulting, Service Delivery Management, Requirement Gathering, Client Relationship Management and People Management Expertise in defining customized solutions/ products for complex projects, which can enhance customer’s overall structural and operational efficiency Completed multiple web integration projects for ecommerce site, enterprise level application development and enhancement to encapsulate regional level business environment Direct project team on creation of resource allocation planning, capacity planning, project scheduling, risk management and mitigation issues, action item resolution, performance requirements and productivity metrics tracking within a hybrid Agile and Quality Driven Management principles Instituted dashboard tracking system to keep Use Cases flowing from business analysis to development into testing. Facilitate project teams meetings and work closely with Developers and business intelligence report writers to follow consistent configuration management procedures. Recommended and implemented the use of Version Manager for document and code control Swift in completing projects/ programs with competent cross-functional skills and making sure on time deliverables within pre-set cost parameters Skilled in defining service standards and guidelines that serve as benchmark for excellent service delivery as per global standards An enterprising leader with skills in leading personnel towards accomplishment of common goals Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

Senior Supervisor Program

UPS SCS India Pvt. ltd
New Delhi
10.2017 - 07.2019
  • Responsible for one of the major account of UPS SCS India, taking care of Logistic & Distribution functions
  • Project implementation and Strategies- Operational as well as Technical—Quality driven management
  • Maintaining cross functional harmony to ensure seamless cash flow for operations
  • Maintaining client relationship
  • Vendor management
  • Resolving operational stalemates with appropriate solutions
  • Resource management
  • Maintaining Quality Services
  • Operations process definition
  • Scheduling MBR and QBR with clients and vendors
  • KPI analysis and dashboard for Senior management
  • Defining and implementation of Quality driven operational/technical improvement plans
  • Worked flexible hours across night, weekend and holiday shifts.
  • Delivered services to customer locations within specific timeframes.
  • Provided professional services and support in a dynamic work environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied effective time management techniques to meet tight deadlines.

Customer Technology Support Specialist

FedEx Express Transportation & Supply Chain Services India Pvt. Ltd
New Delhi
08.2012 - 08.2017
  • Contributing towards research, development and testing of Advanced Customer Technology solutions and product enhancements for large/ global EMEA as well MEISA customers which intern increases operational efficiency
  • Conducting efficient process improvements projects which are in line with Agile and Quality Driven Management methodology
  • Facilitating continuous improvement initiatives, review processes and documentations of KB.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Minimizing the risk of any type of problem with new or enhanced Customer software
  • Supporting the business (field based and support CT, Sales, Call Centre and so on) in identifying and developing the required technical knowledge/ skills across EMEA to enable FedEx to deal effectively with any type of Customer requirements
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Passionate about learning and committed to continual improvement.

Agent

FedEx Express India Pvt. Ltd
New Delhi
05.2011 - 08.2012
  • Quality Control - Location Service Assurance, Supported divisional/ regional/ district service assurance & quality initiatives by actively providing local input & performing required actions as needed
  • Established methods & systems expertise to perform location level analysis of specific service related issues, including full root cause and trend analysis
  • Developed recommendations with the local management team to resolve specific location level issues in conjunction with the local management team proactively promote and support service/process improvements within a location
  • Facilitated location service/process improvement initiatives/ projects by providing regular updates, co-coordinating location QATs, and replication of best practice within work-groups
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Verified and improved quality standards by analyzing customer service metrics.
  • Presented feedback to management on customer service trends and improvement areas.

Chief Operating Officer

NSure Distribution And Logistics
Silchar
08.2019 - Current
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Refined organizational structure to consolidate, streamline, and delineate necessary functions.
  • Developed quarterly business plans to evaluate cost projections.
  • Led operational oversight and budgetary supervision
  • Managed procurement activities to secure resource acquisitions at best possible cost.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Managed financial, operational and human resources to optimize business performance.

Education

Six Sigma Green Belt -

ITIL Foundation level - undefined

QDM - undefined

PGDM - Marketing, Production and Operations

Institute of Marketing & Management, Delhi University
01.2009 - 04.2011

B.Tech Bio Medical Engg. - Bio Medical Engineering

Dr. M.G.R University
Chennai TN
03.2004 - 01.2008

Skills

As a Project manager completed a Quality Driven management project which focused on process improvement, reducing 660 non-productive hrs/year and saving cost of 7400 USD annually and achieving overall internal and external customer satisfaction, for this project was awarded as FedEx QDM Practitioner certificationundefined

Certification

Process Improvement Project Management Service Delivery Management Client Relationship Management Team Management Requirement Gathering Quality Driven Management Training & Development Stakeholder Management Solution Architecture Performance Management Vendor Management

Driving and Riding

I am an avid nature lover i need my greenery and peace, so to seek that i when-ever get an opportunity hop on to my bike or in a car with my fellow riding people, which also includes my wife,go to places like Rishikesh, Meclodeganj, Manali, Cheerapunji, Shillong, Dawki, Pondicherry,Agra. However i have shifted my base to East India which is much more greener and better for my kid, who is 8 months old now, so now my riding is paused a little but hopefully will be back on the roads soon, once my kid is little more older.

Timeline

Chief Operating Officer

NSure Distribution And Logistics
08.2019 - Current

Senior Supervisor Program

UPS SCS India Pvt. ltd
10.2017 - 07.2019

Customer Technology Support Specialist

FedEx Express Transportation & Supply Chain Services India Pvt. Ltd
08.2012 - 08.2017

Agent

FedEx Express India Pvt. Ltd
05.2011 - 08.2012

PGDM - Marketing, Production and Operations

Institute of Marketing & Management, Delhi University
01.2009 - 04.2011

B.Tech Bio Medical Engg. - Bio Medical Engineering

Dr. M.G.R University
03.2004 - 01.2008

Six Sigma Green Belt -

ITIL Foundation level - undefined

QDM - undefined

Process Improvement Project Management Service Delivery Management Client Relationship Management Team Management Requirement Gathering Quality Driven Management Training & Development Stakeholder Management Solution Architecture Performance Management Vendor Management
PRANAB NATHProject Managment