PRANAB NATH
Project Managment
Noida
Summary
MIDDLE LEVEL ASSIGNMENTS Project Management ~ Process improvement ~Technical Consulting ~ Service Delivery Management PROFILE SUMMARY Result-oriented Professional with more than 7 years of experience in Project Management, Process improvement, Technical Consulting, Service Delivery Management, Requirement Gathering, Client Relationship Management and People Management Expertise in defining customized solutions/ products for complex projects, which can enhance customer’s overall structural and operational efficiency Completed multiple web integration projects for ecommerce site, enterprise level application development and enhancement to encapsulate regional level business environment Direct project team on creation of resource allocation planning, capacity planning, project scheduling, risk management and mitigation issues, action item resolution, performance requirements and productivity metrics tracking within a hybrid Agile and Quality Driven Management principles Instituted dashboard tracking system to keep Use Cases flowing from business analysis to development into testing. Facilitate project teams meetings and work closely with Developers and business intelligence report writers to follow consistent configuration management procedures. Recommended and implemented the use of Version Manager for document and code control Swift in completing projects/ programs with competent cross-functional skills and making sure on time deliverables within pre-set cost parameters Skilled in defining service standards and guidelines that serve as benchmark for excellent service delivery as per global standards An enterprising leader with skills in leading personnel towards accomplishment of common goals Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Senior Supervisor Program
UPS SCS India Pvt. ltd
New Delhi
10.2017 - 07.2019
- Responsible for one of the major account of UPS SCS India, taking care of Logistic & Distribution functions
- Project implementation and Strategies- Operational as well as Technical—Quality driven management
- Maintaining cross functional harmony to ensure seamless cash flow for operations
- Maintaining client relationship
- Vendor management
- Resolving operational stalemates with appropriate solutions
- Resource management
- Maintaining Quality Services
- Operations process definition
- Scheduling MBR and QBR with clients and vendors
- KPI analysis and dashboard for Senior management
- Defining and implementation of Quality driven operational/technical improvement plans
- Worked flexible hours across night, weekend and holiday shifts.
- Delivered services to customer locations within specific timeframes.
- Provided professional services and support in a dynamic work environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
Customer Technology Support Specialist
FedEx Express Transportation & Supply Chain Services India Pvt. Ltd
New Delhi
08.2012 - 08.2017
- Contributing towards research, development and testing of Advanced Customer Technology solutions and product enhancements for large/ global EMEA as well MEISA customers which intern increases operational efficiency
- Conducting efficient process improvements projects which are in line with Agile and Quality Driven Management methodology
- Facilitating continuous improvement initiatives, review processes and documentations of KB.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated leadership skills in managing projects from concept to completion.
- Minimizing the risk of any type of problem with new or enhanced Customer software
- Supporting the business (field based and support CT, Sales, Call Centre and so on) in identifying and developing the required technical knowledge/ skills across EMEA to enable FedEx to deal effectively with any type of Customer requirements
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Passionate about learning and committed to continual improvement.
Agent
FedEx Express India Pvt. Ltd
New Delhi
05.2011 - 08.2012
- Quality Control - Location Service Assurance, Supported divisional/ regional/ district service assurance & quality initiatives by actively providing local input & performing required actions as needed
- Established methods & systems expertise to perform location level analysis of specific service related issues, including full root cause and trend analysis
- Developed recommendations with the local management team to resolve specific location level issues in conjunction with the local management team proactively promote and support service/process improvements within a location
- Facilitated location service/process improvement initiatives/ projects by providing regular updates, co-coordinating location QATs, and replication of best practice within work-groups
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Verified and improved quality standards by analyzing customer service metrics.
- Presented feedback to management on customer service trends and improvement areas.
Chief Operating Officer
NSure Distribution And Logistics
Silchar
08.2019 - Current
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Developed quarterly business plans to evaluate cost projections.
- Led operational oversight and budgetary supervision
- Managed procurement activities to secure resource acquisitions at best possible cost.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Formulated and executed strategic initiatives to improve product offerings.
- Managed financial, operational and human resources to optimize business performance.
Education
Six Sigma Green Belt -
ITIL Foundation level - undefined
QDM - undefined
PGDM - Marketing, Production and Operations
Institute of Marketing & Management, Delhi University
01.2009 - 04.2011
B.Tech Bio Medical Engg. - Bio Medical Engineering
Dr. M.G.R University
Chennai TN 03.2004 - 01.2008
Skills
As a Project manager completed a Quality Driven management project which focused on process improvement, reducing 660 non-productive hrs/year and saving cost of 7400 USD annually and achieving overall internal and external customer satisfaction, for this project was awarded as FedEx QDM Practitioner certificationAs a Product manager enhanced a software which was used in Latin America, this software was customised to suite Indian business needs and was launched in 2013 which catered to mid and low volume customers, during this project using Agile and QDM ABLE (Access Build Launch Evaluate) process Acknowledged for planning the entire launch which included training 250 sales team member and around 20 technical team member wherein the software has now around more than 5000 installs catering to volume of approx 210k packs/month in total (international and domestic) which provides a revenue gain of approx 65000 USD/month The Software has seen a 200% YoY growthAdjudged for a total of 24 bulk projects done from FY 13 till date wherein automated 22873 packages, total weight 17tones, revenue earned 281583 USDAchieved Bravo Zulu Award for FY-15 for seamless processing of the entire EMEA Bulk shipment projects, while ensuring the highest quality of outputAcknowledged as Certified customer technology SPOA trainer wherein trained CS agents across India to handle L2 automation and customer technology issuesTook several measures such as testing, coordinating & communication and training with the stakeholders/vendors to ensure that launch of shipping software was in line with requirements specified by clientsSuccessfully overcame the transition project of the offline software with an online version within a very short timeline, challenges during the completion of this project required various business rules to be implemented which will carter to multiple counties project by taking coordinated effort with various stakeholders in a time definite manner an online version was deployed within the end of offline software life cycle, this version was implemented all across India and Middle East, total locations 163 measures which will be catering to approx 35000 packages with a revenue bucket of approx 20000 USD/monthCreated the meisatechsupport mail box which carters to email queries from customers regarding automation solutions, this required creation of process documentation with clear process flow which was endorsed by stakeholderAs a Technical Project consultant of retail microsite, I work closely with our digital marketing team and developers: India Rakhi offer, Student offer- This enables all the customer who doesn’t have FedEx account number to create their own labels which can be used for shipping
REST programming
Educational programming planning
Certification
Process Improvement Project Management Service Delivery Management Client Relationship Management Team Management Requirement Gathering Quality Driven Management Training & Development Stakeholder Management Solution Architecture Performance Management Vendor Management
Driving and Riding
I am an avid nature lover i need my greenery and peace, so to seek that i when-ever get an opportunity hop on to my bike or in a car with my fellow riding people, which also includes my wife,go to places like Rishikesh, Meclodeganj, Manali, Cheerapunji, Shillong, Dawki, Pondicherry,Agra. However i have shifted my base to East India which is much more greener and better for my kid, who is 8 months old now, so now my riding is paused a little but hopefully will be back on the roads soon, once my kid is little more older.
Timeline
Chief Operating Officer
NSure Distribution And Logistics
08.2019 - Current
Senior Supervisor Program
UPS SCS India Pvt. ltd
10.2017 - 07.2019
Customer Technology Support Specialist
FedEx Express Transportation & Supply Chain Services India Pvt. Ltd
08.2012 - 08.2017
Agent
FedEx Express India Pvt. Ltd
05.2011 - 08.2012
PGDM - Marketing, Production and Operations
Institute of Marketing & Management, Delhi University
01.2009 - 04.2011
B.Tech Bio Medical Engg. - Bio Medical Engineering
Dr. M.G.R University
03.2004 - 01.2008