Pranab Saha
Senior Sales and Operations Professional
Kolkata
Summary
A capable, result orientated Professional with experience of leading high performance teams and of successfully increasing efficiency and productivity whilst reducing costs and inefficiencies. Ability to keep a level head at all times, nurture and grow a business, evaluate opportunities and risks and also deliver innovative new solutions to challenges. Possessing excellent client facing skills and highly successful in achieving goals and optimizing business.
Overview
23
23
years of professional experience
4
4
Certifications
Work History
Dy General Manager– Jio Fiber Partner Business
Reliance Industries Limited – Reliance JIO
Kolkata
11.2015 - Current
- Identification of potential partners, shortlisting and onboarding for business operations.
- Driving daily sales figures to meet the monthly and yearly targets
- Monitoring Monthly churn and taking necessary corrective actions
- Regular tracking of monthly customer retention to ensure positive subbase.
- Field analysis and reviewing of performance SLA and taking corrective actions with team for any deviations.
- Strategic planning of field operations to ensure smooth business operations.
- Developed and executed annual business plans, resulting in consistent revenue growth.
- Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
- Participated in planning process to achieve corporate objectives.
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.
- Facilitated cross-functional collaboration to drive successful project completion within deadlines.
- Ensured compliance with relevant regulations by developing robust policies and procedures.
- Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
- Established strong partnerships with stakeholders, fostering a collaborative work environment.
- Employed best practices and management controls to provide superior service to internal and external customers.
- Led employee performance reviews, aligning individual goals with organizational objectives.
- Championed the adoption of new technologies, streamlining workflows and enhancing overall efficiency.
- Oversaw departmental budgeting, ensuring financial sustainability and responsible resource allocation.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Reviewed performance results to target and take corrective measures with authorization and escalation.
- Mitigated risks proactively by conducting thorough analyses of potential threats.
- Identified opportunities for expansion, leading to increased market share and company growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored partner performance and provided feedback on areas of improvement.
- Streamlined internal processes, fostering improved efficiency and productivity within the firm.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
Project Manager – CISCO for JIO 4G Project-Kolkata
Synophic Systems Pvt. Ltd
Kolkata
01.2015 - 11.2015
- Installation and Implementation of 4G sites of RJIL Kolkata under CISCO scope.
- Vendor Negotiations
- Confirmation of handover of sites with ATP
- Reconciliation of the project
- Communication and report generation to respective stakeholders.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Senior Manager- Global Infrastructure Operations
Sify Technologies Limited
Kolkata
11.2007 - 01.2015
- Infrastructure stability planning and analysis for corrective actions to ensure 100% uptime for all fiber and wireless networks.
- Planning and implementation of both wired and wireless connectivities throughout Eastern India
- Handle Network Operations and Customer escalations for resolution.
- Create a variety of reports, correspondence, procedure manuals and presentations.
- Capacity planning of network backbone and wireless last mile connectivities.
- Providing cost effective solutions to the sales team to help them turn opportunity into business.
- Performance analysis of wireless and wired operations for entire Eastern India.
- Conducting performance appraisal assessments of team and conducting training, workshops and counseling sessions for improvement of team individuals.
- Testing for Quality assurance.
- Budget Estimation.
- Negotiation with vendors other BSOs on a periodic basis for analysis to bring up cost effective ways of delivery and support.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Senior Executive - Technical
Indian Cable Net Company Ltd (Wire & Wireless India Ltd.)
Kolkata
11.2003 - 11.2007
- Design, install and commission CATV head end both on analog and digital platform.
- Design and implement 1800Km optical fiber network in and around Kolkata, India
- Provide fault analysis and rectification of RF and optical fiber networks
- Handle and resolve any comprehensive complaints
- Purchase and prepare capital budget estimates and plans
- Create a variety of reports, correspondence, procedure manuals and presentations
- Technical planning, operations and conducting audit.
- Supervise all testings of technical optical equipments before procurement and installation at sites to ensure quality assurance.
- Maintaining a quality control system to maintain the standard of quality of our product by analysis at periodic intervals.
- Negotiate with vendors on their technical specifications as per the requirements of quality standards and also negotiate on pricing.
- Projects undertaken include:
- Implementation of the optical fibre network between the point to point connectivities for Tata Teleservices mobile network
- Implement and commission a high quality CATV signal and service level for all the viewers throughout the entire network of Fort William
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
- Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
- Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
- Drove company's expansion into new markets, establishing strong presence and increasing market share.
Engineer
Chemito Instruments Pvt Ltd
Kolkata
09.2002 - 11.2025
- Install, commission, calibrate and maintain various air quality measurement instruments, pollution analyzers, water samplers, gas chromatographs and automatic absorption spectrophotometers for various clients throughout India.
- Install pollution analyzers from Environment SA (France) in five ambient stations and one mobile monitoring van
- Initiation, Planning, Implementation and commissioning of the project of WBPCBL for pollution monitoring of Air in and around Kolkata.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
Education
Bachelor Degree in Technology - Optics and Optoelectronics
Calcutta University
Calcutta 01.1999 - 01.2002
Bachelor Degree in Science Hons - Physics
Calcutta University
Calcutta 01.1996 - 01.1999
Advanced Program in Strategic Management - Strategic Management
Indian Institute Of Management
Calcutta 04.2001 -
PMP - Project Management- PMI
Project Management Institute
PMI 04.2001 -
Skills
Contract negotiations
Project delivery with Stakeholder Management
Resource management and critical path analysis
Data analysis for quality assurance
Team Management
Negotiations and stakeholder communication management
Customer relationship management
Team supervision and training
Interpersonal skills
Conduct Appraisals and assessments
Fault analysis and rectification
Analysis of technical requirements
undefinedCertification
2014 Passed PMP global certification examination. PMP Number: 1730360
Interests
Singing, Internet browsing, Cars, Travelling
PERSONAL ATTRIBUTES
- Hard working and result oriented.
- Capable to handle large teams and creating a motivated goal driven workforce.
- Comfortable with extensive traveling.
- Team building and team management.
- Exceptional management qualities and decision making capabilities.
- Exceptional Negotiation Skills.
DATE OF BIRTH
27th of June, 1977
Timeline
Dy General Manager– Jio Fiber Partner Business
Reliance Industries Limited – Reliance JIO
11.2015 - Current
Project Manager – CISCO for JIO 4G Project-Kolkata
Synophic Systems Pvt. Ltd
01.2015 - 11.2015
Senior Manager- Global Infrastructure Operations
Sify Technologies Limited
11.2007 - 01.2015
Senior Executive - Technical
Indian Cable Net Company Ltd (Wire & Wireless India Ltd.)
11.2003 - 11.2007
Engineer
Chemito Instruments Pvt Ltd
09.2002 - 11.2025
Advanced Program in Strategic Management - Strategic Management
Indian Institute Of Management
04.2001 -
PMP - Project Management- PMI
Project Management Institute
04.2001 -
Bachelor Degree in Technology - Optics and Optoelectronics
Calcutta University
01.1999 - 01.2002
Bachelor Degree in Science Hons - Physics
Calcutta University
01.1996 - 01.1999
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