Timeline
Overview
Education
Skills
Summary
Accomplishments
Certification
Languages
Work History
Pronab Kumar Ray

Pronab Kumar Ray

Bangalore

Timeline

Sr Operations Manager - STRIDE
08.2016 - 07.2023
Operations Manager - Indiatransact
09.2014 - 01.2016
Sales Manager - BMA Wealth Creator Ltd
09.2012 - 08.2014
Sales Executive - Sahaj E-Village
04.2006 - 08.2011
PES COLLEGE - BBM, Business Management

Overview

1
1
Certificate
17
17
years of professional experience

Education

BBM - Business Management

PES COLLEGE , Bangalore

Skills

  • Performance Optimization Strategies
  • Typing and 10-Key Entry
  • Maintenance Requirements
  • Accounts Payable and Accounts Receivable
  • Lender Relationships
  • Community Reinvestment Act
  • Risk Assessment and Classification
  • Performance Review
  • Business Intelligence Gathering
  • Area of Expertise Sales
  • Customer Financing
  • CRM Tracking
  • Improvement Recommendations
  • Write Reports
  • Word Processing
  • Figures Calculations
  • Regulatory Submissions

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Business-minded Finance Manager promoting more than Number years of expertise overseeing transactions and reconciling monthly financial reports. Highly collaborative individual with track record of effectively training and coaching staff members. Offering confidence, team contribution and decision making skills. Results-driven Job Title experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Proactive Job Title with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Accomplishments

BEST EMPLOYEE OF THE YEAR 2021-2022-in STRIDE

Certification

  • Certification in Sales and Marketing/Operation Management from IIM Bangalore (In Progress)

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Assamese
Bilingual or Proficient (C2)

Work History

Sr Operations Manager

STRIDE
08.2016 - 07.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Operations Manager

Indiatransact
09.2014 - 01.2016
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.

Sales Manager

BMA Wealth Creator Ltd
09.2012 - 08.2014
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Sales Executive

Sahaj E-Village
04.2006 - 08.2011
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Established and maintained positive relationships with vendors to determine product availability and quality.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.
  • Created and implemented successful sales campaigns to drive leads and increase sales.

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