PRANALI ANGANE
RESTAURANT TEAM LEADER
Thane,MH
Summary
Talented leader offering over 5 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Supervisor
Sofitel hotel mumbai BKC
MUMBAI, Maharashtra
12.2018 - 08.2020
- Coordinated team members with focus on productivity, efficiency, and enhancing guest experience.
- Greeted and interacted extensively with guests, promoting specials and providing details regarding key product offerings.
- Delivered in-depth training to staff in food preparation and customer-facing roles to promote strong team performance.
- Coordinated promotion of special menu items, motivating staff to increase sale of new specials.
- Effectively scheduled and allocated assigned team in alignment with operational and guest needs.
- Resolved challenging guest complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and guest satisfaction.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes and top service standards.
- Maintained impressive accuracy of financial transactions, overseeing error-free processing of cash, check, and credit card transactions.
- Identified and addressed guest complaints to promote satisfaction and loyalty.
- Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
- Rapidly identified and diplomatically addressed guest complaints to achieve high levels of satisfaction and loyalty.
- Trained team members on proper utilization of in-house systems .
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Restaurant Hostess
THE LALIT HOTEL
MUMBAI, MAHARASHTRA
09.2016 - 12.2018
- Documented reservations and communicated changes to guests using Restaurant diary.
- Maintained highly loyal guest by delivering unparalleled service at every stage of restaurant dining experience.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supervised server balance and monitored table turnover to accurately seat guests and keep guests happy.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Supported serving team,food runners with keeping dining area ready for every guest.
- Stayed in open communication with kitchen team to assess cooking times, avoid team overload and minimize guest dissatisfaction.
- Planned and executed guest parties by organizing menus, spaces and special requests.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Maintained guest satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Took reservations and to-go orders by phone, answered guest questions and informed of accurate wait times.
- Informed servers of newly seated guest for speedy service.
- Recorded available tables after seating each guest using reservation software.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
- Monitored dining room and guest flow to maximize table usage and minimize wait time.
Restaurant Waitress
comfort and heritage
mumbai, maharashtra
07.2014 - 12.2016
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with guests to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales by upselling beverage and food to guests.
- Served beverages and offered refills.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Used cash registers and credit card machines to cash out customers, handling average sale of per table.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity..
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Asked guests for feedback, solved problems, provided additional items throughout meal.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Implemented new drink policies, reducing over-pouring.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Moved and set up seating, prepared extra silverware prior to arrival of large groups.
Education
Hotel Management - Hotel Management
Vikas High-School And Jr.College
Mumbai 06.2011 - 07.2013
Skills
Customer service
Revenue management
Leadership and development
Strong communication
BudgetingAccount work
POS Terminals
Team management
Guest relationship
BudgetingCashieringService quality enhancements
Restaurant policies and procedures
Staff Scheduling
Timeline
Restaurant Supervisor
Sofitel hotel mumbai BKC
12.2018 - 08.2020
Restaurant Hostess
THE LALIT HOTEL
09.2016 - 12.2018
Restaurant Waitress
comfort and heritage
07.2014 - 12.2016
Hotel Management - Hotel Management
Vikas High-School And Jr.College
06.2011 - 07.2013