PRANALI ANGANE
RESTAURANT TEAM LEADER
Thane,MH
Summary
Talented leader offering over 5 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Supervisor
Sofitel hotel mumbai BKC
MUMBAI, Maharashtra
12.2018 - 08.2020
- Coordinated team members with focus on productivity, efficiency, and enhancing guest experience.
- Greeted and interacted extensively with guests, promoting specials and providing details regarding key product offerings.
- Delivered in-depth training to staff in food preparation and customer-facing roles to promote strong team performance.
- Coordinated promotion of special menu items, motivating staff to increase sale of new specials.
- Effectively scheduled and allocated assigned team in alignment with operational and guest needs.
- Resolved challenging guest complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and guest satisfaction.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes and top service standards.
- Maintained impressive accuracy of financial transactions, overseeing error-free processing of cash, check, and credit card transactions.
- Identified and addressed guest complaints to promote satisfaction and loyalty.
- Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
- Rapidly identified and diplomatically addressed guest complaints to achieve high levels of satisfaction and loyalty.
- Trained team members on proper utilization of in-house systems .
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Restaurant Hostess
THE LALIT HOTEL
MUMBAI, MAHARASHTRA
09.2016 - 12.2018
- Documented reservations and communicated changes to guests using Restaurant diary.
- Maintained highly loyal guest by delivering unparalleled service at every stage of restaurant dining experience.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supervised server balance and monitored table turnover to accurately seat guests and keep guests happy.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Supported serving team,food runners with keeping dining area ready for every guest.
- Stayed in open communication with kitchen team to assess cooking times, avoid team overload and minimize guest dissatisfaction.
- Planned and executed guest parties by organizing menus, spaces and special requests.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Maintained guest satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Took reservations and to-go orders by phone, answered guest questions and informed of accurate wait times.
- Informed servers of newly seated guest for speedy service.
- Recorded available tables after seating each guest using reservation software.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
- Monitored dining room and guest flow to maximize table usage and minimize wait time.
Restaurant Waitress
comfort and heritage
mumbai, maharashtra
07.2014 - 12.2016
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with guests to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales by upselling beverage and food to guests.
- Served beverages and offered refills.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Used cash registers and credit card machines to cash out customers, handling average sale of per table.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity..
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Asked guests for feedback, solved problems, provided additional items throughout meal.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Implemented new drink policies, reducing over-pouring.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Moved and set up seating, prepared extra silverware prior to arrival of large groups.
Education
Hotel Management - Hotel Management
Vikas High-School And Jr.College
Mumbai 06.2011 - 07.2013
Skills
Customer service
Timeline
Restaurant Supervisor
Sofitel hotel mumbai BKC
12.2018 - 08.2020
Restaurant Hostess
THE LALIT HOTEL
09.2016 - 12.2018
Restaurant Waitress
comfort and heritage
07.2014 - 12.2016
Hotel Management - Hotel Management
Vikas High-School And Jr.College
06.2011 - 07.2013
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