Administrator (HR & Admin - Inter Dept)
Pranali Gangurde
Sr. Manager
Dombivali,Lakeshore, Elite Flat no J/303, Palava Phase 2, Do
Summary
Highly accomplished in business professional with diverse experience poised to transition solid background in Business Development. Offer outstanding team leadership, communication skills, and Sales marketing management and resolution skills.
Overview
10
10
7
7
Years of Experience in Banking & Insurance
Work History
Sr. Branch Manager
Care Health
05.2023 - Current
- Recruitment of Ado's and mapping of agent under them and business management and planning in terms of targets to be achieved.
- Market researching and finding beneficiary agents to increase the business in terms of over achievement of YTD.
- understanding and resolving the proposal considering their medical conditions in suggestion of getting into appropriate product which is suitable for the client and not letting the proposal to be getting another options to switch over.
- Training and developing to the team members and resolving their queries which helps them to increase the knowledge and helps them to explore the business.
- Motivating the team by internally launch contest for the agents and making them qualify the contest in all terms.
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
Manager
Reliance General Insurance
09.2022 - 04.2023
- To achieve the targeted GWP sub-class wise
- At regular intervals, meet up all the mapped contributing Agents and convince them to increase their volume by projecting various business opportunities and benefits.
- Familiarize the agents on new products, new policies, new processes.
- Keep tracking the product wise Target Vs Achievement of each agent on a daily basis and send the MIS to all the respective agents daily
- Train and motivate agents to focus on Health & Commercial Line.
- Train, convince and motivate each mapped agent so that they contribute at least one retail Health Insurance policy every month consistently .
- Special focus and exclusive attention to below 1L agents. Consistently work towards increasing the volume of each such agent to above 1L
- Maximize mobilization through regular follow-ups & strengthening of relationships with agents.
- To achieve Agent Retention by motivating them and planning career plan for next 5 years in achieving their goals.
- Identify potential prospects and offering them for Agency.
- Arrange a discussion between CM / BM and the identified interested candidates. On concurrence from BM / CM, collect Enrollment forms & fees from the identified interested candidates as per the guidelines and co-ordinate with CO Agency development team for scheduling the exam
- Train the candidates on IC-34 by covering all the topics in that module. Ensure candidate takes up 3 mock test before the exam date. Candidates should go through the study material everytime before the mock test.
- On the exam date, follow-up with candidate to reach the exam centre on time. Ensure 100% attendance and 100% pass.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Agency Manager
Nivabupa Health Insurance
02.2022 - 09.2022
- To supervise and coordinate with all aspects of agents.
- work with agents and clients to ensure that targets are met, relevant policies and guidelines are upheld, and customer satisfaction is achieved.
- Identifying weaknesses and drawing up improvement plans, setting and meeting monthly targets, and liaising with clients to ensure improved service and product delivery.
- Due to excellent interpersonal and organizational skills was unable to Recruiting, screening, and training new agents.
- Analyzing performance and drawing up action plans.
- Establishing strong relationships with agents and clients.
- Ensuring all Agents exercise good career management.
- Obeying agency regulations, guidelines, and policies, and ensuring the agents to do the same.
- Researching current industry/market trends and using knowledge for business improvement.
- Negotiated contracts with carriers for competitive pricing structures that attracted new clientele while retaining existing customers.
- Led monthly team meetings to review performance metrics, address challenges, and celebrate successes as a cohesive unit.
- Recruited trained, and mentored a high-performing team of insurance agents, fostering professional growth and development.
- Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
- Implemented targeted marketing campaigns to generate new business leads and increase market share within the region.
- Maintained compliance with industry regulations by conducting regular audits of policies, procedures, and employee practices.
- Managed a diverse portfolio of clients, ensuring personalized service and appropriate coverage based on individual needs.
- Collaborated with cross-functional teams to develop innovative products and services tailored to customer needs.
- Facilitated open communication channels within the agency environment that promoted collaboration towards shared goals among staff members.
- Streamlined internal processes to improve overall efficiency and reduce operating costs for the agency.
- Optimized resource allocation by monitoring agent productivity levels and adjusting staffing as needed for maximum efficiency.
- Built a culture of accountability within the organization by establishing clear expectations for individual performance.
- Continuously sought opportunities for professional development through training courses, seminars, and industry conferences, ensuring an up-to-date knowledge base.
Associate Recruitment and Development Manager
Kotak Mahindra Life Insurance
01.2021 - 02.2022
- Primarily Responsible for Management and Development of Channel Network to Promote Insurance and Consequently Accountable for Revenue Generation and Achievement of Business Targets By Recruiting & Developing an Team of Advisors & Generating Business Through Them
- Monitoring Performance and Daily Activity of Fast Tracking of Advisors
- Motivating Their Morale in Order to Retain Performing Advisors and Giving Special Attention to Average Performers and Provide Those Needs Based Training
- Doing Analysis of Need of Customer and Ensuring High Level of Customer Satisfaction Leading to Customer Delight
- Inculcate Product as Well as Practical Training to Advisors By Accompanying Them to Client Meetings and Guiding, Advising and Motivating Them On Sales Funnel and Achieving Revenue Targets
- Carrying out Various Promotional Activities for sales as Well as for Recruitment
- Enjoying Opportunity to Help Others Achieve Their Full Potential in Rewarding Career
- Ability to Leverage Skills Through Teaching and Coaching other Financial Service Professionals Defined Pathway Into Management
- Opportunity to Earn Very High Income.
- Developed customized interview guides for hiring managers, ensuring consistent evaluation criteria across departments
- Coached hiring managers on interviewing techniques and legal compliance issues to ensure smooth selection process
- Managed budgetary resources allocated for recruitment activities, ensuring cost-effective and efficient hiring processes
- Implemented diversity and inclusion initiatives within recruitment process, fostering more inclusive workplace culture
- Conducted regular performance reviews and provided constructive feedback, driving employee growth and satisfaction levels higher
- Streamlined recruitment processes by implementing comprehensive applicant tracking system
- Negotiated competitive compensation packages, successfully attracting top industry talent to the organization
- Evaluated recruitment metrics to identify areas for improvement, implementing data-driven process enhancements
Business Development Manager
HDFC Life
11.2018 - 12.2020
- Recruitment of Financial Consultant and involving in Team for business enhancement .Recruiting team of financial advisors on commission basis and generate business
- Monitoring & following process for driving sales through advisors
- Doing Performance Review of Advisors
- Delivering consistent sales output utilizing management & monitoring capabilities
- Chances for getting promotions with in year
- Documentation process and training eligibility. Explaining online and offline training to new Recruitment call
- Recruitment leads generation by performing different activities.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Administrator
HAL Nasik Division (Defense Ministry)
03.2007 - 02.2015
- Maintaining corporate office letter
- Maintaining Monthly Retirement records
- Checking Documentation at the time of recruitment
- Conducting Interview and Induction of new comers
- Assisting head of department for the development of employees
- Source of Candidate through Recruiting Via the Internet / Advertising / Employment Agencies / Executive Recruiters / College Recruiting and Head Hunting
- Forecasting Trend Analysis and Ratio Analysis
- Ensure legal compliance and consistency in managing employee issues Investigate complaints in cases of violation of company HR policies Maintaining Official GM Letters
- In warding and out warding Official GM Letters
- Arrangement of daily Official Meeting with GM
- Maintaining Official GM Files
- Co-ordination with GM and Other officers/vendors/visitors for further program meeting scheduled
- Providing Medical card
- Looking for the approval of Passport
- Approval for official foreign trips
- Online updating any changes in Surname with special approval
- Looking for conveyance allowance
- Maintaining VIP Visits
- To Provide Gate Pass Approval for Visitors
- Foreigner Visitors clearance
- To preserve Medical Book Record of an Employee
- Maintaining file for Outdoor patients
- Maintaining and Updating OPD patient's record
- Providing computerized appointment to patients
- Department Hygiene
- Supervised junior in their various duties
- Duties such as receiving telephone calls, word processing, receiving and directing visitors, filing and faxing are done
- Administrative and office activities for multiple supervisors are performed
- Replied to incoming request and put preliminary work in play
- Trained and supervised to other support staff Performed a variety of Internet research functions
- Other duties are done as needed
- Keeping record of total book available in library
- Keep a record of no of books issued and received by using computer library software
- Maintaining defaulters list and imposing fine from the salary according to official procedure
- Preserving attendance record of the staff
- Keeping record of magazines and issuing to members those who are registered with library section
- Registering new members with official procedure and checking with proper documentation.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
Education
MPM (Master in Personnel Management) -
Nashik University
Nashik, India05.2015
Bachelor of Science - Computer Science
Pune University
Nashik, India 04.2001 - 04.2006
Skills
Depth ability to operate office equipments
Excellent service and phone skills
Good communication and writing skills
Strong ability to recognize differences among data, objects, facts and material
Ability to work independently and within a team
Knowledge of filing and record keeping
Ability to perform complex data entry tasks
Excellent ability to greet visitors, to handle phone calls and to give information to customers and visitors
Able to follow written and oral instructions
Computer literate
Knowledge of Windows, MS Office (MS Excel, Access, Power Point), Fox Pro, Internet and Outlook Express
Programming Software: PASCAL, DATA STRUCTURE, C, C, PHP, JAVA
Professional Degrees in Computer Science
Timeline
Sr. Branch Manager
Care Health
05.2023 - Current
Manager
Reliance General Insurance
09.2022 - 04.2023
Agency Manager
Nivabupa Health Insurance
02.2022 - 09.2022
Associate Recruitment and Development Manager
Kotak Mahindra Life Insurance
01.2021 - 02.2022
Business Development Manager
HDFC Life
11.2018 - 12.2020
Administrator
HAL Nasik Division (Defense Ministry)
03.2007 - 02.2015
Bachelor of Science - Computer Science
Pune University
04.2001 - 04.2006
MPM (Master in Personnel Management) -
Nashik University
Accomplishments
- Completed GWP every Month more than 100%.
- Awarded for over achieved Recruitment.
- Awarded for over achieved GWP every Month.
- Awarded for over achieved Activation for M0 to M1 agents.
- Awarded for Learning and development.
- Activation for MPS agents.
Personal Information
- Date of Birth: 11/23/81
- Gender: Female
- Nationality: Indian
- Marital Status: Married
References
Will be furnished upon request.
Personal Information
- Date of Birth: 11/23/81
- Gender: Female
- Nationality: Indian
- Marital Status: Married
References
Will be furnished upon request.