Pranali Hiwarkar
Pune
Summary
Resourceful Customer Management Executive known for high productivity and efficient task completion. Specialize in strategic planning, customer relationship management, and conflict resolution. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging these skills for continuous improvement and achieving company goals.
Overview
3
3
years of professional experience
Work History
Executive - Customer Management
Capita India Private Limited
Pune
09.2023 - Current
- Managed customer relations by responding to inquiries and resolving complaints in a timely manner.
- Identified customer needs and developed strategies to meet those needs.
- Provided support for customers through phone, email, or chat systems.
- Collaborated with other departments to ensure customer satisfaction.
- Maintained accurate records of all customer interactions, transactions, comments and complaints.
- Ensured that customers received satisfactory solutions to their problems within agreed timelines.
- Addressed customer questions and concerns regarding products and services.
Process Associate
IGT Solutions Private Limited
Pune
08.2021 - 07.2023
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards
- Identified and resolved process issues to drive optimal workflow and business growth
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
Education
Diploma Aviation - Aviation Management
FRANKFINN INSTITUTE NAGPUR
NAGPUR02-2020
Class 12th -
Maharashtra State Board of Secondary & Higher Secondary Education
Maharashtra, India01.2017
Skills
- Team Performance
- Team Management
- Communication
- Stakeholder Management
- Strategic Planning
- Interpersonal Effectiveness
- Takes Initiative
- Collaboration/Teamwork
- Customer Relations
- Customer Service
Hobbies and Interests
- Watching movies
- Reading books
- Exploring nature
Timeline
Executive - Customer Management
Capita India Private Limited
09.2023 - Current
Process Associate
IGT Solutions Private Limited
08.2021 - 07.2023
Diploma Aviation - Aviation Management
FRANKFINN INSTITUTE NAGPUR
Class 12th -
Maharashtra State Board of Secondary & Higher Secondary Education
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