Pranamika Basumatary
Bengaluru
Summary
Account Manager with 1 year and 10 months of experience in healthcare diagnostics, specializing in doctor relationship management, account growth, customer retention, and issue resolution. Experienced in managing doctor/clinic accounts, reactivating inactive partners, increasing order volumes, and handling service escalations.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Central success Team (Account Manager)
Orange health labs
Bengaluru
02.2025 - Current
- Managed client accounts and maintained strong relationships with healthcare providers.
- Developed tailored solutions based on clients' specific healthcare needs and requirements.
- Acted as main point of contact in matters relating to client concerns and needs.
- Conducted regular check-ins with clients to address concerns and gather feedback.
- Resolved client issues promptly, ensuring satisfaction and loyalty in service delivery.
- Managed multiple accounts simultaneously while meeting deadlines.
- Facilitated training sessions to educate clients on new services and tools available.
- Analyzed market trends to provide insights for improving client services and offerings.
Inside Sales Executive
MediBuddy
Bengaluru
06.2023 - 09.2023
- Led the process for surgeries at MediBuddy, from the first doctor visit to the surgery itself, making sure everything went smoothly.
- Arranged doctor appointments and surgeries, making things easier for patients.
- Solved a tough situation where a patient was unhappy about his mother's knee surgery. I talked to him, understood his worries, and convinced him to go for the surgery again, which was successful.
- Got a thank-you email from the patient to me and my team leader for our help and care, showing how much our work mattered.
- Prioritized patient care by actively listening to concerns and addressing issues promptly., dealing with their problems carefully and making sure they felt heard and helped, which led to better outcomes and happy patients.
Inside Sales Executive
GetMyUni
Bengaluru
12.2022 - 05.2023
- Supported Sales Executives in selling university packages and exhibition space for events across diverse industries, enhancing overall sales efforts.
- Excelling in personalized communication, effectively convincing students to enroll, thereby directly contributing to university admissions.
- Expert in leveraging detailed market analysis and insights to identify and tap into new student segments, expanding our reach and enhancing enrollment rates.
- Recognized for exceptional performance and commitment, elevating team morale and establishing a standard for sales achievement.
- Acknowledged for outstanding performance and dedication, significantly boosting the team's morale and setting a benchmark for sales excellence.
- Earned consistent commendations for high student satisfaction, fostering trust and nurturing relationships that increased referral rates.
Education
Bachelor of Computer Application -
Gauhati University
AssamSkills
- Customer Relationship Management
- Account Activation
- Retention & Engagement
- CRM Management (Leadsquared)
- Data Analysis & Excel Skills
- Escalation Management
- Problem solving
- Internal Coordination
- Communication
Timeline
Central success Team (Account Manager)
Orange health labs
02.2025 - Current
Inside Sales Executive
MediBuddy
06.2023 - 09.2023
Inside Sales Executive
GetMyUni
12.2022 - 05.2023
Bachelor of Computer Application -
Gauhati University
Languages
- English, Proficient
- Assamese, Expert
- Hindi, Expert