Open To Work
PRANATHI ANANTULA
Hyderabad
Work Preference
Summary
Salesforce developer with extensive experience at Accenture, specializing in CPQ solutions and omni-channel support. Proficient in Apex programming and case management, resulting in improved customer satisfaction scores and streamlined workflows. Demonstrated ability to collaborate effectively and solve complex problems, driving significant business outcomes.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Salesforce Developer
Accenture
Hyderabad
08.2015 - Current
- Developed end-to-end CPQ solutions covering the complete Quote-to-Cash lifecycle, including product configuration, pricing rules, quote generation, and contract creation. Specialized in Amendments and Renewals workflows, ensuring accurate contract updates and subscription management for complex enterprise clients.
- Built and maintained custom Apex classes, triggers, and batch jobs to handle complex business logic and automate data processing, ensuring high code coverage and reliability across multiple production orgs through comprehensive unit tests.
- Developed Lightning Web Components (LWC), Aura Components, and Visualforce pages to deliver dynamic, responsive user interfaces that improved the day-to-day experience for sales and support teams.
- Designed and implemented Omni-Channel routing strategies to intelligently distribute cases and chats across support queues based on agent availability, skill sets, and workload - significantly reducing wait times and improving first-contact resolution.
- Configured and customized Service Cloud features including Live Chat, Surveys, Milestones, and Entitlement processes to meet SLA commitments and enhance customer satisfaction scores.
- Built integrations with external systems using REST APIs - enabling seamless data exchange between Salesforce and third-party platforms such as ERP, telephony, and e-signature tools; advised on integration strategy and middleware tooling.
- Automated complex business processes using Flows, Process Builder, Validation Rules, and Approval Processes, reducing manual effort and ensuring consistent data quality across the org.
- Collaborated with Product Owners, Architects, Business Analysts, and Salesforce Administrators to validate requirements and ensure security, scalability, and governor limit compliance.
- Dynatrace: CPQ Amendments & Renewals; Omni-Channel and advanced Case Management in Service Cloud
- PNC Financial Services: CPQ and LWC apps for pricing & sales workflows; account management integrations
- Coles Group: Service Cloud case management, Email-to-Case for customer support
- ABB: Conga CPQ and CLM solutions; automated document generation and approval processes
- Teva Pharmaceuticals: Salesforce platform development using Apex and Visualforce; automated deployments
Education
Bachelor of Engineering (B.E.) -
CBIT
Hyderabad, India05-2015
Skills
- CPQ solutions
- Amendments and renewals
- Service Cloud solutions
- Omnichannel support
- Sales cloud
- Apex programming
- Lightning components
- Visualforce development
- Validation rules
- Approval processes
- Process automation
- API integration
- Continuous integration
- Version control
- Data management
- Customer engagement solutions
- Milestones management
Certification
- Salesforce Certified Platform Developer I
- Salesforce Certified Administrator
- Salesforce Certified App Builder
- Salesforce Certified Service Cloud Consultant
Key Client Engagements
- Dynatrace, CPQ Amendments & Renewals; Omni-Channel and advanced Case Management in Service Cloud.
- PNC Financial Services, CPQ and LWC apps for pricing & sales workflows; account management integrations.
- Coles Group, Service Cloud case management, Email-to-Case for customer support.
- ABB, Conga CPQ and CLM solutions; automated document generation and approval processes.
- Teva Pharmaceuticals, Salesforce platform development using Apex and Visualforce; automated deployments.
Timeline
Salesforce Developer
Accenture
08.2015 - Current
Bachelor of Engineering (B.E.) -
CBIT