Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pranati Swain

Bangalore

Summary

Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Ai-Palette
Bangalore
11.2023 - Current
  • Provided customer onboarding and training to ensure successful product adoption.
  • Analyzed customer data to identify trends, issues, and opportunities for improvement.
  • Collaborated with cross-functional teams to develop strategies for driving customer success.
  • Created reports outlining customer usage and retention metrics.
  • Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
  • Organized events such as webinars or workshops aimed at increasing customer engagement levels.

Customer Success Manager

Nielsen
Bangalore
08.2022 - 08.2023
  • Developed custom solutions for customers based on their individual business objectives.
  • Monitored competitor activities in order to stay ahead of the curve in terms of customer service offerings.
  • Assisted sales team by providing technical expertise during the sales process.
  • Developed plans and strategies to grow business and achieve company portfolio goals.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.

Key Account Manager

Merck
Bangalore
07.2020 - 07.2022
  • Developed and implemented key account plans to meet customer needs and increase company profitability.
  • Monitored competitive activities within assigned accounts and communicated findings to management.
  • Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
  • Created presentations for key stakeholders regarding progress updates or proposals for new initiatives.
  • Conducted research into market conditions, competitor strategies., in order to inform strategic decisions.

Senior Executive

Syngene International Ltd.
Bangalore
08.2018 - 06.2020
  • Developed and implemented long-term strategic plans to ensure organizational growth and sustainability.
  • Managed a team of executives responsible for operations, finance, sales, and marketing functions.
  • Led executive level meetings focused on setting company objectives, resolving issues, and addressing opportunities.

Techno Functional Consultant

Qiagen
Bangalore
07.2017 - 03.2018
  • Developed and implemented software solutions to meet business requirements.
  • Created detailed technical documentation for new system implementations.
  • Analyzed user requirements, developed functional specifications, and designed systems architecture.
  • Developed custom reports using SQL queries and stored procedures.

Education

Master of Science - Bioinformatics

Orissa University of Agriculture & Technology
Odisha
05-2014

Skills

  • Power BI
  • MS Office
  • Exploratory Data Analysis
  • Data Visualization
  • Client Relation Management
  • Business Insights/Stroy boarding
  • Salesforce
  • HubSpot

Certification

  • Professional Certificate Program in Data Science for Business Decision Making at IIM Kozhikode

Timeline

Customer Success Manager

Ai-Palette
11.2023 - Current

Customer Success Manager

Nielsen
08.2022 - 08.2023

Key Account Manager

Merck
07.2020 - 07.2022

Senior Executive

Syngene International Ltd.
08.2018 - 06.2020

Techno Functional Consultant

Qiagen
07.2017 - 03.2018

Master of Science - Bioinformatics

Orissa University of Agriculture & Technology

Similar Profiles

CREATE PROFILE
Pranati Swain