Pranav B
Jakkuru, Bangalore
Summary
Passionate and customer-focused retail professional with experience in premium fashion environments. Skilled in delivering personalized customer experiences, driving sales, and maintaining high visual merchandising standards. Strong interest in transitioning into luxury retail, with a focus on client relationship building, styling, and brand storytelling.
Overview
1
1
year of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE ASSISTANT | Store Operations
Marks and Spencer Reliance India Pvt Ltd
Phoenix Mall of Asia, Bangalore, India
03.2026 - Current
- Deliver premium in-store customer experience through personalized product recommendations and styling support
- Work towards achieving daily and monthly sales KPIs including conversion rate, ABV, and UPT
- Demonstrate strong product knowledge to support consultative selling and increase customer confidence
- Maintain visual merchandising and store presentation aligned with brand guidelines
- Build strong client relationships and repeat clientele through attentive service and follow-ups.
- Support store operations including billing assistance, stock replenishment, and inventory control.
CUSTOMER SERVICE ASSISTANT (APPRENTICE)
Marks and Spencer Reliance India Pvt Ltd
Phoenix Mall of Asia, Bangalore, India
09.2025 - 03.2026
- Achieved outstanding performance rating of 85 in structured retail training.
- Demonstrated strong customer engagement skills and extensive product knowledge across categories.
- Supported sales team to deliver high-quality in-store experiences.
- Recognized for adaptability, professionalism, and quick learning ability.
- Promoted to sales associate due to exceptional performance.
Education
Bachelor of Business Administration (BBA) - Logistics
Koshy's Group of Institutions
Bangalore2023
Higher Secondary (12th) - Commerce + Computer Science
Carmelagiri CMI Public School
Munnar, Kerala05-2020
Skills
- Personalized Customer Experience
- Sales Conversion & Target Achievement
- Cross-Selling & Upselling Techniques
- Styling & Product Expertise
- Product Knowledge (Apparel & Accessories)
- Trend Awareness & Fashion Sensibility
- Visual Merchandising (VM) Standards
- Brand Representation & Storytelling
- Store Operations & Inventory Handling
- Communication & Interpersonal Skills
- Team Collaboration & Adaptability
Languages
English
Proficient (C2)
C2
Malayalam
Native
Native
Tamil
Intermediate (B1)
B1
Certification
- Certificate of Proficiency - Apprenticeship training | NAPS
- Introduction to Luxury Brand Management - Online Course | Great Learning
Timeline
CUSTOMER SERVICE ASSISTANT | Store Operations
Marks and Spencer Reliance India Pvt Ltd
03.2026 - Current
CUSTOMER SERVICE ASSISTANT (APPRENTICE)
Marks and Spencer Reliance India Pvt Ltd
09.2025 - 03.2026
Bachelor of Business Administration (BBA) - Logistics
Koshy's Group of Institutions
Higher Secondary (12th) - Commerce + Computer Science
Carmelagiri CMI Public School