Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Automated the process that has saved 6 FTE.
Work Availability
Timeline
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PRANAV DOSHI

Team Lead - Global Mobility
Thane,MH

Summary

Results-driven Global Mobility - Team Lead accustomed to overseeing operations with strong attention to detail. Have an overall experience of 10 years into managing Global Mobility and Client Service Delivery Operations. History of meeting demanding group objectives through employee training, motivation and performance management. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.

Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Expert in process transition and client relationship management.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work History

Team Lead

Accenture
Mumbai, India, India
03.2020 - Current
  • Process: Global Mobility HR Operations
  • Manage all the relevant client stake holders, to ensure smooth run of Operations and Service delivery
  • Managed end to end transition of a process as a Global Process Owner (GPO) and a service delivery lead.
  • Ensure team success by working in a collaborative, solutions-oriented manner.
  • Ensure all the Service levels with client are always met, do root cause of gaps, and add process controls to curb gaps
  • Distributed individual assignments to team members and monitored progress against production timetables.
  • Preparing training plan and ensuring training are given to new member of team
  • Master the given process and help the team members to overcome process related queries
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Ensure L5's / DTPs / SOPs are followed and updated regularly and train the team members on process updates
  • Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
  • Preparation and regular updating of Business excellence documents like Fish bone analysis, SIPOC, HLPM, FMEA, RACI, DLPM, risk and issue log, Pareto analysis for major misses and create action plan to overcome the gaps, etc.,
  • Conducted root cause analysis in deficient areas to identify and resolve central issues and implement future control
  • Enrich team members with a clear sense of direction and understanding of each other's' responsibilities.
  • Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
  • Create effective QC and Audit mechanism within process to ensure delivery on SLA's
  • Monthly review calls with clients, discussing issues, appreciations, and any process development ideas
  • Manage the daily statistics, reporting and Management Operating System (MOS).
  • Understand the critical Immigration regulations and support team and ensure the requirements of vendor met.
  • Participated in cross-functional team-building activities.
  • Managed third-party contracts and vendors to drive delivery of required services.
  • Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
  • Created Scope of works, attended workshops and helped create a business model of Global Mobility for new and existing clients.
  • Cost estimation and benefits preparation for Long term and permanent transfer assignees.
  • Worked and coordinated with Tech team on automation of process through Macro BOTs and Robotics Process Automation (RPA).
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Motivated and trained employees to maximize team productivity.

Deputy. Manager

VFS Global services Pvt ltd
Mumbai, Maharashtra
11.2017 - 03.2020
  • Process: Brazil E-visa
  • Lead a team of 30 people managing 24 x 7 e-visa operations and customer support
  • Plan and roster shift to serve business requirements
  • Correspond to meet operation requirements with MOFA (Brazil Ministry),
  • Brazil consulate in USA, Japan, Canada & Australia
  • Responsible for staff satisfaction, team building, managing attrition and training and development
  • Forecasting and analyzing future impact in number of applications, calculating rise and downfall of the process, and taking preventive measures to avoid the downfall
  • Coordinating with multiple stakeholders, support functions for the smooth running of the operations
  • Cost Planning of the process making sure minimum operation cost involves running the process successfully
  • Maintaining Attrition Rate for the process
  • Quality monitoring of the service provided and through Six sigma and Lean approach
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Motivated and trained employees to maximize team productivity.

Sr. Officer

VFS Global services Pvt ltd
Mumbai, Maharashtra
09.2012 - 10.2017
  • US GSS Mission
  • Communicated effectively with multiple departments to plan and prepare process notes as per SOP for staffs to be followed
  • Established strong relationships to gain support and effectively achieve results
  • Helped train dozens of new joiners as well as refresh existing team members process knowledge that contributed to improved performance & better consistency in work
  • Entrusted to manage office in the supervisor's absence
  • Provided timely, courteous, and knowledgeable response to information requests
  • Co-developed comprehensive, a training manual that enabled faster ramp-up for newly hired staff
  • Developed innovative PowerPoint presentation used by the Office to coach staffs on Customer Service skills & Teamwork
  • Earned excellent ratings on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Officer

VFS Global services Pvt ltd
Mumbai, Maharashtra
04.2012 - 08.2012
  • Process: Malaysia Mission
  • Working on data entries & verifying the same
  • Inspecting the visa Applications
  • Making reports & tallying accounts Preparing payment & cash vouchers
  • Making drafts
  • Submission & retrievals a t the Consulate General of Malaysia
  • Daily Liaison with the consulate officials
  • Coordinating with team leader to complete the special projects.

Education

Bachelor of Commerce -

S. K. Somaiya College
06.2009 - 03.2012

Skills

Global Mobility Service Delivery

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Accomplishments

  • Automated the process that has saved almost 2 FTE
  • Received Quarterly Business Reviews: For playing the role of manager in absence of managers in crisis, multi- tasking
  • Traveled Suriname (South America) for 20 days in the month of March'19

Additional Information

  • Lean six sigma green belt certified
  • Received Quarterly Business Reviews: For playing the role of manager in absence of managers in crisis, multi-tasking.
  • Traveled Suriname (South America) for 20 days in the month of March'19


Automated the process that has saved 6 FTE.

  • The current Global Mobility process that I am managing has multiple vendor tools. manual forms, templates, excels, questionnaires, etc. I suggested and worked on with tech master in automating all the manual forms, excels, questionnaires using a macro BOT.
  • Also suggested and worked with tech master to use Robotic Process Automation (RPA) and have all the requests going on vendor portals automated by RPA BOT instead of manual input form team members.
  • Both these automations resulted in increased quality and efficiency of process as it was done through bots and removed entire human intervention. This also saved time of 6 FTE's.



Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Team Lead

Accenture
03.2020 - Current

Deputy. Manager

VFS Global services Pvt ltd
11.2017 - 03.2020

Sr. Officer

VFS Global services Pvt ltd
09.2012 - 10.2017

Officer

VFS Global services Pvt ltd
04.2012 - 08.2012

Bachelor of Commerce -

S. K. Somaiya College
06.2009 - 03.2012

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PRANAV DOSHITeam Lead - Global Mobility