Pranav Kadu
Advisor II, Customer Services
Pune,MH
Summary
Dynamic Customer Support Associate with a proven track record at Amazon, excelling in problem-solving and active listening. Enhanced customer satisfaction through effective communication and efficient resolution of inquiries. Skilled in multitasking and maintaining high-quality service standards, consistently achieving positive feedback and fostering strong client relationships. Worked as an acting Team Manager and handled around a team of 24 advisors.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Customer Support Associate
Concentrix
05.2025 - Current
- Advocating for the members for their insurance claims and other queries for (United Health Care).
- Played an instrumental role in updating and maintaining the company's knowledge base to ensure easy access to accurate and current information for both customers and support staff.
- Worked on using SAP Enterprise Resource Planning (ERP) system for managing customer data.
Customer Support Associate
Tech Mahindra
03.2024 - 04.2025
- Worked as an Advisor for the customers from Three.co.uk
- Assisted and resolved the technical queries by resolving or by offering any comfortable option available.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
Customer Service Associate
Amazon
07.2020 - 02.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Increased team productivity with effective communication and coordination of tasks.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
Customer Service Associate
WNS Global Services
02.2019 - 05.2020
- Front desk advisor and Guarantee Specialist for an online travelling agency Kiwi.com
- Helped customers with all the flight related information and assisted the customers to arrange an alternate flight if missed.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Information Retrieval Officer
Justdial.com
07.2017 - 10.2018
- Maintained strict confidentiality regarding sensitive client data, adhering to company policies and legal requirements at all times.
- Assisting the callers with the information they need via SMS and email.
- Acted as Subject Matter Expert and supported other Information Retrieval Officers.
Education
High School Diploma -
Rajeshwar Union High School
Amravati, India 04.2001 -
Skills
Customer service
Problem-solving abilities
Active listening
Call management
Teamwork
Staff education and training
Teamwork and collaboration
Problem-solving
Remote technical support
Time management
Decision-making
Friendly and patient
Self motivation
Adaptability and flexibility
Verbal and written communication
Attention to detail
Problem-solving aptitude
Network protocols
Analytical thinking
Quality assurance
SAP S and 4HANA conversion
Multitasking Abilities
Excellent communication
Certification
Certified Lean Six Sigma White Belt and Yellow Belt
Hobbies and Interests
- Passionate about electronic music production and sound design.
- Reading motivational and fiction literature.
- Playing cricket.
Timeline
Customer Support Associate
Concentrix
05.2025 - Current
AI Dashboards using MS Power BI
10-2024
Certified Lean Six Sigma White Belt and Yellow Belt
09-2024
Customer Support Associate
Tech Mahindra
03.2024 - 04.2025
Customer Service Associate
Amazon
07.2020 - 02.2024
Customer Service Associate
WNS Global Services
02.2019 - 05.2020
Information Retrieval Officer
Justdial.com
07.2017 - 10.2018
High School Diploma -
Rajeshwar Union High School
04.2001 -
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