Pranav Kulchandra

Scripting

• Created tool to convert .json file to .csv using Javascript
• Wrote powershell script for AD cleanup, deactivating and archiving AD accounts.

Project: Creating scripts to install 5-7 softwares on a windows 10 system when a new Designer or Animator Joins. Create a Python and Power shell script using For loop that iterates over all the software from the Shared drive, copies it to the local system and silently installs and reboots.

CI/CD

• Wrote scripts and helped dev team continuously deploy by introducing Git Actions to our workflow.
• Helped incorporate Perforce for Unreal Engine Version control.

Servers

• Start-to-end Installation and Maintaining Linux Ubuntu nodes, Mounting Raids 1 and 6 , setting up Samba to use Domain users and set up share file server, installing "realmd" on Node to join Active Directory Domain.
• Setting up and maintaining Windows 2019 and 2022 servers
• Maintaining and troubleshooting Windows Active directory users Computers
• Creating and maintaining Security Groups in Windows 2019/22 servers.
• Providing support on Windows and Debian servers
• Strong knowledge of Dell EMC Servers and Enterprise-Class tape libraries

Project: Headed the project for Complete installation and Setup on Linux nodes.

Cloud

• Taking Snapshots of EC2 instances for backup and recovery.
• Taking backup in S3 buckets using AWS CLI.
• Using Services like Route53 to create Tunnels.

Project: Proposed and Executed a cloud backup plan with a price quotation to the management to take backups on "AWS Glacier Instant retrieval" as it would be cost-effective and safe.
Backup & Recovery

• Using Veeam backup software for backups Files and old Shows on Tape drives, Nodes and Backup servers.

Database

• Contributed in SQL migration to upgrade SQL and move our SQL Database from one server to another using Data Migration Assistant

Networking

• Worked on Fortinet Managed Switches, creating VLans, patching ports, Installation &troubleshooting Fortinet VPN issues.
• Knowledge of TCP / IP, LAN & WAN, DNS and DHCP servers.

Project : Prepped all the clients and servers when there was an internet line change in the studio, making sure the client DNS is pointing to the right server. Creating DHCP scopes and copying IP under reserved list.

Monitoring

• Using Ichinga and Nagios for monitoring Nodes, servers and Agents.

Project : Installed Icinga on all clients and Nagios on all Nodes for performance monitoring,

Client OS

• Knowledge of Installing Almost all Mac OS (Ventura, Monterey, High Sierra etc.)
• Windows 2007 to 2010 client installation and troubleshooting.

Project: 1)Repairing 2012 Mac book pros that were stuck in boot mode that needed OS High Sierra to be installed initially and then upgraded them to Monterey which saved us a lot of Dollars. 2)Rebuilding Most of the clients with improved Ram upgraded Bios so that they can run on 2666mhz rather than 2400mhz and upgrading GPU's.
Lastly, Technical Expertise: Proven high-level skills in diagnosing and troubleshooting hardware and software problems, ensuring proper configuration to encourage seamless computer processes.

• Worked on Upgrading Operating systems on Windows Dell and HP server, upgraded OS from 2012 to 2016
• Provided support on Windows Clients OS 8, 10 and Mac OSX and above
• Prepped Windows 2016 server by promoting and add DNS and other roles through server manager.
• Responsible for all IT hardware and software issues in all Cex store round the globe.
• Taking care of all IT equipments and devices.
• Hands on experience on G Suite which includes creating Email ids, resetting passwords, and maintaining a list of users and groups, and Organisational units on GSuite
• Prepping new servers, replacing servers for new and existing stores remotely and onsite
• Worked directly with clients (Franchise's) in rollout and post-rollout stages to train and support new applications and systems.
• Deploying latest versions of software periodically
• Maintaining and resolving issues related to store systems such as Laptops, Desktops, Scanners, Switches,
• Resolving tickets using IT service management (ITSM) systems the Freshservice
• Helping users remotely using TeamViewer & Connectwise
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Installing and troubleshooting printer issues & issues related to peripheral devices
• Setting up and maintaining Firewalls like PFsense and Routers like Dlink, Ruckus and Cloud Ruckus
• Escalating issues to other development teams where needed
• Helping users by guiding and advising them on how to use software where needed and demonstrating excellent customer service skills
• Maintaining users, systems, and servers in the Active directory
• Maintained response times to support business continuity.

• Strategic Workforce Planning & provided assistance to operations in Latin America by communicating via Email, on call or video conferencing
• Responsible for providing strategic direction and management oversight to contact center workforce management functions
• Forecasted operations for Claro Movil & Iberia which had more than 700 agents
• Capacity planning for customer agents to maintain productivity and quality
• Designing, building & maintaining spreadsheet and tracking key service metrics and statistics.

• Identifying new clients in South America & Spain
• Retaining current clients by providing regular service updates Develop a channel sales plan and strategies for maintaining a robust pipeline
• Offer advice and assistance to clients by paying attention to their special needs or wants
• Creating & translating documents like Brochure, Purchase Orders, Invoices, etc
• Liaising as an Interpreter between the management and the customer
• End-to-end customer management of business in Latin America & Spain
• Acquiring regular feedback and accordingly strategizing business needs as per market conditions, competition & other factors